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Grab Car Vietnam Customer Care Service

1
Complaints475
Pending0
Resolved1

Grab Company Limited

268 Tô Hiến Thành, P.15, Q.10
Ho Chi Minh
Vietnam

Customer Support Phone Numbers

Grab Taxi, Grab Car, Grab Bike, Grab Express, Grab Share, Just Grab, Rent, Grab Food
Company Representative: Lim Yen Hock
Position: Director
Plus

Grab Car Vietnam Complaints & Reviews

GrabCar / GrabTaxi / grabcar

Da
Jun 02, 2019

On Saturday 1st June 2019 at about 10.50PM my wife Mel Johnson whose number ends in 0014 booked a Grab car to take us from Tropical Hut Paranaque to Medicion II Street. She said we would be dropped off there at 11PM. A driver responded saying he would be there in 4 minutes. Just before 11...

GrabCar / GrabTaxi / grab car service

Cy
Jun 02, 2019

Im writing to complain that whenever the drivers have not reach the customers' destination, they already clicked that they have arrived. I understand that Grab recently impose a fee for the customers which do not meet the Grab driver within 5 minutes. If the driver clicked that they have...

GrabCar / GrabTaxi / book a ride

Je
May 18, 2019

So i booked a ride from cebu mactan airport to compostela but the taxi driver told me that it would cost Php 8, 000 to get to my town its so disappointing! Please don't encourage drivers like this, its making a bad impression to your company. Its so sad to know that things like this still...

GrabCar / GrabTaxi / I am complaining on the attitude of the just grab driver

Yu
May 18, 2019

Today I book a just grab from Blk 211 Marsiling Crescent to Woodlands Mrt Station. I forgotten to indicate under note to that is at main road in front if the coffee shop so I message her and inform her so I saw her went into the carpark instead so I called her to tell her and she asked if...

Grab Car / excessive fare of grab car

Fl
May 17, 2019

This is to formally complain the excessive fare being ask by one of your grab car driver. His name is ROBERT JERSON ESTRELLA MORALES. His car is toyota vios with plate number 3634. At naia terminal 4 at around 4 11pm yesterday, May 17, 2019, I tried to book several grab cars but no driver...

GrabCar / GrabTaxi / driver took my cash and said I did not pay!

Ex
May 17, 2019

I am a long time Grab/Uber platinum customer. I never had any issue before last week. At 5am on 08/05 I ordered a Grab to go to KL Sentral. For some reason my credit card details were erased from the App (due to an update?) and I did not realize this until I arrived. Arrived at KL Sentral...

GrabCar / GrabTaxi / grab driver of 6 seater car

Ra
May 17, 2019

I booked a 6 seater car with plate number NR2888 today morning from vivere hotel alabang going to southmall. When the driver arrived at the pick up point he asked me how many persons are we. We actually consist of 4 adults, 2 kids and 1 infant. He told me that he is charging per head and i...

GrabCar / GrabTaxi / driver

An
May 14, 2019

I would like to file our formal complaint to one of your drivers named Felimon Garzon Pia who accepted the booking from savemore NEPA to SM San Jose del Monte for Php558 to Php670 and then texted us asking to double the fare! That is unacceptable! We decided to use Grab to have a...

GrabCar / GrabTaxi / car srvice

Dr
May 06, 2019

I would like to file a complaint against an arrogant grab driver under the name of lemmuel joshua arcillo aurellano with booking code no. Adr - 14804654-8-281 Pick up time 6:06 am, location of pickup : dramworld hotel araneta; dstination: metro bank, bragy don bosco, bls, paranaque city. When I...

GrabCar / GrabTaxi / mistake in dropping off in wrong destination

Gr
May 05, 2019

Hi, I am an avid user of Grab and I would like to file a complain regarding my recent trip to Cavite last Sunday, May 4, 2019 to the driver of Grab name Jeffrey Velasco Bermudo, Booking code IOS-119312884-8-030. Pick-up time: 04 May 19 16:47 . Total Payment P559.00 My complain was, I wa...

GrabCar / GrabTaxi / injury

Ra
May 02, 2019

My wife was injured due to neligience of the driver. Car boot mechanism was strong due to new vehicle n when my wife tried to open the boot to retrieved the plastic rectangle contaoner. The boot came down suddenly came down due to the strong spring n hit the head of my wife. There are no...

GrabCar / GrabTaxi / driver’s attitude

Cl
May 02, 2019

First experience with this grab hitch driver is bad. He came later than the hitch timing is ok I understand traffics are bad in the morning. Got him for today's hitch ride again waited for more than 10mins and he cancelled my ride after I asked him eta as I'm gonna be late for work. He...

GrabCar / GrabTaxi / the driver cancelled

Ly
May 01, 2019

Hi, i would like to complain about the driver. Im already rushing to work, been waiting for 5 min for the grab to arrived, right after the driver went in my carpark i was waving at him and he just driver pass by me and wait for 1 min to cancel me. If you dont wanna take me why would you...

GrabCar / GrabTaxi / bad attitude

Su
Apr 21, 2019

We booked a ride from Kota Kinabalu International Airport to home and received the driver information. However, there is a car (include driver) which has similar details that matched to the driver information that we have received, i.e. similar car registration no, car color and driver...

GrabCar / GrabTaxi / driver didn't pick up at pickup location

Apr 18, 2019

This tuesday i book d Grab from Sarawak General Hospital to Batu Kawa, and teh Driver didnt even drive in to the GRAB pick up point, and asked customer to go outside d main road. Very troublesome to users who are senior citizen and patients. What for to set up a GRAB pick up centre at the...

GrabCar / GrabTaxi / grab driver

Iz
Apr 09, 2019

hi sir. this morning at 8.13 am a driver white car with plate no SJP 1453 S which i believe a private hire chaffuer(GRAB) had been driving dangerously. im driving at left lane going to turn right at the T juntion of Jurong West Ave 1 0and this white car speeding fm left lane an suddenly...

GrabCar / GrabTaxi / account deactivation and did not refund my credit in ewallet account

Jo
Apr 08, 2019

Since last week I have been writing through email, call Grab on customer service & appeal several time to Grab for deactivating my account without any valid reason. I have to change to new phone as my phone was faulty after dropping on the floor. Grab suspended my account when I tried to...

GrabCar / GrabTaxi / did not receive e-receipt for taxi journey

Sa
Apr 07, 2019

Hi I am Sashikala Suganthan. I booked a cab via Grab on the 4th of April 2019 from Singapore Centre for Chinese Language Limited, 287 Ghim Moh Road Singapore 279623 at around 5.15 PM. I paid in cash, and when I asked for a receipt, the driver said it would be sent to my email address, but...

GrabCar / GrabTaxi / no show complaint

Am
Apr 04, 2019

I booked a Grab ride from my home to my destination. The rider didn't reach my house, so I checked my Grab App. Its stated that Grab car has arrived. I text him where he is now but he replied front of my house but he was not there. When reach 5min he just left. He parked his car behind a...

GrabCar / GrabTaxi / grab suspended my account when I change new phone

Jo
Apr 03, 2019

Have called Grab Customer Service many times and all they can say is submit the appeal form. My phone was faulty and have to change to new phone . Account was suspended and response Grab from my Appeal is just said Account suspended permanently. I have credit in my account as I have been...

GrabCar / GrabTaxi / kesalahan menggunakan grab car

Fi
Mar 31, 2019

Saya melihat pemandu grab yg menggunakan grb car berstiker no kenderaan VCE 9259 telah mengambil perempuan indonesia dan membawa ke hotel di shah alam dan chekin di sana. Pada 29 Mac 2019 jam 10.30 malam. Pemandu grab menggunakan kereta grab untuk tujuan peribadi. Dan pada jam 2 pg isteri...

GrabCar / GrabTaxi / personal belonging

Ra
Mar 30, 2019

Hi my name is John Paul Reducto, I am currently living in Western Australia, I had a trip with your company last March 21, 2019 around 5.30 am from West Makati Hotel going to NAIA terminal 2, when I paid the fare I put my phone down and grabbed my wallet and pay the fare and take the...

GrabCar / GrabTaxi / payment

Ad
Mar 25, 2019

I am just wondering what's the meaning of this (pictures attached). Almost everyday I use Grab to go to work and use my debit card as payment method. I don't understand why there's a payment that was rejected. I just want to know why it happened. There's always notification for every...

GrabCar / GrabTaxi / food specifically cake

Ni
Mar 23, 2019

I usually order food in Grab but this was the first time I had a very bad complain about it. The driver recklessly deliver the cake to me. It purely damage as u see in the picture. We're celebrating something now it turned worst because of the driver. I txted and even message the driver why...

GrabCar / GrabTaxi / alvin medina malla

Fa
Mar 22, 2019

It is 12mn and i was needing grab otw to work. I dont care how long it may take. But this grab driver didnt have the courtesy to atleast inform me that he wasnt picking me up. Ive been waiting in d location and he hasnt responded in any of my messages and call. Not canceling, after how...

GrabCar / GrabTaxi / report against grabcar byd driver

Fl
Mar 15, 2019

On 15th March 19 @ around 2330hrs. We were at uber sports @ Punggol Sports Hub. My friend, booked a grab for himself to Sengkang. Grabcar driver name / Plate No. AZMAN BIN ARSHAD / SLR3561R I asked my friend whether the Grabcar driver can add another location, to send me home. When he...

GrabCar / GrabTaxi / grabcar application

Ja
Mar 13, 2019

I was picked up by a driver one day who asked me a lot of personal questions. I did not start the conversation as I do not usually talk to the drivers as they can be rude and obnoxious. This particular driver suggested we keep in contact and voluntarily gave me his number. When contacted...

GrabCar / GrabTaxi / unreasonable surcharge of fees

26
Mar 10, 2019

This happened on 9 March 2019. I made my booking at 2.40pm, found a driver at 2.41pm, all the while standing at Stephen Riley Centre in NUS. My destination was at SIT Dover. I received the notification that the driver has arrived at 2.46pm (me thinking he was waiting at Stephen Riley...

GrabCar / GrabTaxi / grab driver

Ge
Feb 26, 2019

White Toyota Vios with conduction sticker YV 7068, I made a right turn well ahead of him and I already have a clear path to proceed, then suddenly he sprint overtaking me on my left side which is a blind side for me (FYI : while he is doing a right turn himself). He almost collided with my...

GrabCar / GrabTaxi / I have not received my travel receipt

Am
Feb 26, 2019

I need your help, I need my travel receipt of Grab for the below mentioned date Date of journey 10 feb 2019 Car Plate no was NBP 2938 Driver Mobile no 639652958935 I travelled from Manila airport to Versailles Stay Makati . Please send me the travel receipt in pdf . My Philippine mobile no...

GrabCar / GrabTaxi / grab services

Av
Feb 21, 2019

Was booking for a grab. Price shown is $11. I understand if there's no grab available. So we tried for 3 times. The 4th time, the price increased by $1. Its fine as it's 1 dollar. So we try again to book. But no grab available! Then the 5th time the price spike from $12 to $15!! And still...

GrabCar / GrabTaxi / bag with laptop

Ma
Jan 28, 2019

Naiwanan q ung isang bag q na my lamang laptop sa grab taxi.. tumawag aq sa hotline then Sabi tatawagan dw ung driver tapos tatawagan aq..pero NG hintayq NG tawag from customer service wla mn lng tumawag.. tumawag ulit aq sa customer service pero wla ng sumasagot..anong klaseng service...

GrabCar / GrabTaxi / driver

Kr
Jan 14, 2019

Driver was refusing to take me and my 14-year-old daughter insisting that we get a Grab family instead of a Grab car because of her being a kid. Insisting because taking a 14-year-old would be against Singapore law. He would not cancel and it is now five minutes before my dr appointment...

GrabCar / GrabTaxi / grab bike in vietnam

Wi
Jan 12, 2019

Grab Bike Plate No.: 36B6-451.12 Driver Name: Lê Thị Hoài Linh Date: 5 Jan 2019 This driver cancelled the booking without informing me, acted like he knew how to reach the location I was heading to but actually don't, and demanded a huge payment compared to the original Grab fare (4 times more...

GrabCar / GrabTaxi / grab ride experience

Ma
Jan 09, 2019

Reporting my experience tonight with grab booking. When I booked the first time, your grab driver accepted the booking even if he's 20mins away from my place. So he cancelled when I said he shouldnt be doing that. Same with the second booking, he accepted it on same time, 20mins, as the...

GrabCar / GrabTaxi / naiwan ko phone ko da grab

Di
Dec 28, 2018

Mga bandang 5am nag grab ako kasama friend ko. Yung phone na ginamit pang book is phone ko. So nung naibaba na kami nag grab sa martial Clara taytay kaninang 5:36am hindi ko namalayan yung phone ko naiwan sa grab. Tinawag namin ng tinawag yung number ko para sabihin na ibalik. Pero he hung...

GrabCar / GrabTaxi / a rude grab driver

Ri
Dec 08, 2018

I have a very bad experience about this grab driver that i book on 6 december 2018 at 8.29 pm n im using my daughter hp number as my handphone batt was flat.the plate number is SMA8176P n the driver name was Goh Chin Leong.i was with my family with my elderly mom n 2 kids so we book the 6...

GrabCar / GrabTaxi / scam on the pricing of grab taxi at manila, philippines airport (naia)

In
Dec 01, 2018

Dear GRAB Customer Care, I was being cheated by a guy who worked at NAIA, airport at Manila Philippines Terminal 1 Arrival Bay 9. He was wearing shirt with GRAB logo, formal ID and list of taxi pricing with GRAB logo. He gave fake information to me to create urgency and make me think I...

GrabCar / GrabTaxi / driver was rude and asked for 100 load from the addressee

Ma
Dec 01, 2018

At around 10:30 thus morning, Dec 1, 2018, I had a console table delivered via grab car (orange Mitsubishi Adventure) driven by Paquito Guidicos Yunto with plate no. NS 8175 and LTFRB Case Number2018- 3163. When he got to the address, he rudely raised his voice to the addressee who happen...

GrabCar / GrabTaxi / rude driver

Vi
Nov 23, 2018

The driver was so incredibly rude, me and my toddlers waited too long..Then he texted me" no signal" so i called him & advise him our location, he's kinda arrogant at first asking me what is the name of the bldg.in front of us and I said wait ill ask but he hang up the phone w/out saying...