This is the first time that I have gone out of my way to write a review online or anywhere for that matter, but I am so disgusted and outraged by this company, that I had to let out my anger somehow so here we go:
Today I was spoken to like I was the ### of the earth! Gotprint. managed to screw up my order and I've officially dealt with the most unprofessional and rudest team of Customer Service reps on this planet! I placed my order almost FOUR weeks ago, and the package finally shipped out last week. It should've arrived on Tues April 26th, but according to UPS, there was NO APT # on the address so the package was going back to the sender. I emailed Gotprint to inform them on THEIR mistake, and I was treated like crap! The person who wrote the email even said to me that it was "my mistake" and I would have to pay for the re-shipping fee! I was in a rage at this point, so I called their customer service department. After waiting 10 minutes I finally got someone on the phone. Apparently this person was named Jim, or Jeff, something like that. I explained the situation and he blatantly said to me that "If I would admit my mistake we could move forward with this'. Excuse me??? My mistake???? I repeated the whole story to him, explaining that one of their incompetent employees neglected to type in my apartment number on the address label when they shipped it out, and he said to me "When you entered your shipping address you left out your apt number". I said "Noooo, if you look into my account under Billing & Shipping, right there on the address line it clearly states my apt number". He says "No, its only on your billing address, not on your shipping". Seriously??? Is he high or something? When I entered my information I specifically wrote down my FULL address on both the BILLING and the SHIPPING form. I told him I know my address and where I live, I wouldnt forget to type in my apartment number.
Meanwhile I'm staring at my information on their website and it clearly says Apt. so and so, so i dont know what on Earth he was talking about! He said to me that because I didnt enter it on the shipping form that the package was sent back. This was total BS since on both forms, the address was correct. After getting loud with me and denying that they made a mistake he says to me again "Mam just admit you made a mistake...". I lost it after that and I asked to speak to a manager. He says to me "Well as a matter of fact miss, you are speaking to the manager." Really? Is this how your managers treat your customers? I told him I was losing out on business because I didn't have my business cards, and he pretty much told me "Oh well, its not my problem". I tried being nice and he was just a nasty F***! He repeatedly told me it was MY MISTAKE and made no effort to rectify the situation. I told him I had pictures of my computer screen to send him with my account information on the screen and the correct address in it, to prove to him that obviously I entered my address correctly when I signed up for an account on their site, and that they screwed up. So I asked him if he could hold on while I pulled up the pictures so I could email them to him, and the idiot HUNG UP ON ME! Yes I was hung up on by a "manager"! I was so mad that I started crying out of pure RAGE!
I called back, waited another 10 minutes, some other guy answers, I ask him who the jerk who calls himself a manager is, and he said Jeff or Jim or something and hes a supervisor. I explained the situation AGAIN, he apologized for his behavior and again, DID NOTHING to help me out! He said they were closing and I would have to call back tomorrow, but that another Shipping fee would be involved! At this point I told him, it isnt about the money, it's just principle! You've done nothing but blamed me for this screwup when it wasnt my fault, and have not once tried to rectify my situation and just get these stupid cards to me! I've waited almost 4 weeks for them, and at this point, I will NEVER use them for my printing needs!
Stupid me, I almost placed another order with them a few days before this mishap, but now I will sure as hell use VISTAPRINT.COM. I've heard nothing but good things about them, and I'm sure I wont be abused by any of their customer service reps who call themselves "managers". I hate you GOTPRINT! HATE YOU! You made my night into something out of a horror movie and I literally want to rip the hair out of my head out of frustration I have towards you!!!