Goop’s earns a 4.7-star rating from 33 reviews, showing that the majority of wellness and lifestyle enthusiasts are exceptionally satisfied with products and content.
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Mixed Feelings About Goop: A Customer's Perspective
As a potential customer exploring Goop, I have come across a mix of reviews that have left me with conflicting thoughts. While some customers praise the quality of Goop's beauty products and appreciate the innovative approach to wellness, others express concerns about the pricing and customer service. It seems that Goop's unique offerings have garnered both loyal fans and disappointed customers. As I navigate through these reviews, I find myself intrigued yet cautious about what Goop has to offer.
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Pros
- Curated wellness products
- Celebrity-founded appeal
- Unique lifestyle content
- High-quality beauty items
- Exclusive brand collaborations
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Cons
- High product price points
- Pseudoscience criticism
- Limited target demographic
- Regulatory scrutiny
Goop complaints 2
Incorrect information, unapologetic, insincere
1. I placed my first order with Goop online and received a website error when trying to finalize my order. 2. Contacted Goop and was told the reason was that they didn't have my billing address, so I gave it to them for them to enter and "force my order through on the backside." 3. To my reply with my billing address, Kelsey responded that the item I ordered - which was available when I placed it in my cart - was no longer available. 4. I asked why the subscription option which was available over the weekend when I placed the items in my cart was not appearing to provide the regular service and lower price. 5. Melisa responded subscriptions were no longer being offered for one of the products and that when the item was back in stock, the subscription option would once again be available. 6. I responded that the subscription option was also not available for the other item in my cart which had also been an option when I placed it in my cart. 7. Melisa then responded that they had turned off the subscription option for its Goop line. 8. Melisa, the "customer experience" representative completely disregarded that all items and options were available when I placed the items in my cart a day or so ago. 9. When I told her that for the first time I had ever placed an order with Goop and that I found the whole thing very frustrating, she replied in total "We sincerely apologize for your poor experience." I expected more from Gwyneth's modern life business. These people, especially Melisa Lerner, have no class and no sincerity. SoulCycle would never treat its customers like this.
Goop is a website that sells a bunch of stuff
Goop is a website that sells a bunch of stuff. I tried to buy something from them, but then someone used my credit card without my permission. I told Goop and my credit card company, but nobody did anything to help me. I got an email from Goop that said my order was delivered somewhere else, even though my credit card says it was sent to me. Don't buy anything from Goop, they don't care about their customers.
Is Goop legit?
Goop earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Goop. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Goop.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for Goop have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Goop and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- Goop protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Goop. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Goop
One of the key features of Goop is its commitment to providing its customers with high-quality, natural products. The brand has a strict vetting process for all of its products, ensuring that they are free from harmful chemicals and are made from the best possible ingredients. This commitment to quality has helped Goop to build a loyal following of customers who trust the brand to provide them with safe and effective products.
In addition to its product offerings, Goop also provides a wealth of information and advice on health and wellness. The brand's website features articles and guides on a wide range of topics, including nutrition, fitness, and mental health. Goop also offers a range of wellness services, including acupuncture, cupping, and energy healing, all of which are designed to help customers achieve optimal health and wellbeing.
Overall, Goop is a brand that is dedicated to helping people live their best lives. Whether you are looking for natural skincare products, advice on healthy living, or wellness services, Goop has something to offer. With its commitment to quality and its focus on promoting a healthy and balanced lifestyle, it is no wonder that Goop has become such a popular destination for those seeking to improve their overall wellbeing.
Here is a comprehensive guide on how to file a complaint or review about Goop on ComplaintsBoard.com:
1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If you don't have an account, create a new one to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with Goop in the 'Complaint Title' section. Be concise but descriptive.
4. Detailing the Experience:
- Provide detailed information about your experience with Goop. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response if applicable.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Goop.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.
8. Submission Process:
- Click the 'Submit' button to submit your complaint or review about Goop on ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.
Follow these steps carefully to effectively file a complaint or review about Goop on ComplaintsBoard.com. Your feedback can help others and contribute to improving customer experiences.
Overview of Goop complaint handling
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Goop contacts
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Goop phone numbers+1 (844) 983-4667+1 (844) 983-4667Click up if you have successfully reached Goop by calling +1 (844) 983-4667 phone number 0 0 users reported that they have successfully reached Goop by calling +1 (844) 983-4667 phone number Click down if you have UNsuccessfully reached Goop by calling +1 (844) 983-4667 phone number 0 0 users reported that they have UNsuccessfully reached Goop by calling +1 (844) 983-4667 phone number+1 (650) 281-2777+1 (650) 281-2777Click up if you have successfully reached Goop by calling +1 (650) 281-2777 phone number 0 0 users reported that they have successfully reached Goop by calling +1 (650) 281-2777 phone number Click down if you have UNsuccessfully reached Goop by calling +1 (650) 281-2777 phone number 0 0 users reported that they have UNsuccessfully reached Goop by calling +1 (650) 281-2777 phone numberMedia Contact+1 (310) 818-8800+1 (310) 818-8800Click up if you have successfully reached Goop by calling +1 (310) 818-8800 phone number 0 0 users reported that they have successfully reached Goop by calling +1 (310) 818-8800 phone number Click down if you have UNsuccessfully reached Goop by calling +1 (310) 818-8800 phone number 0 0 users reported that they have UNsuccessfully reached Goop by calling +1 (310) 818-8800 phone number
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Goop emailspress@goop.com100%Confidence score: 100%partnerships@goop.com100%Confidence score: 100%unsubscribe@goop.com92%Confidence score: 92%Communicationfeedback@goop.com92%Confidence score: 92%Support
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Goop address212 26th St STE 206, Santa Monica, California, 90402-2524, United States
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Goop social media
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