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4.2 62 Reviews

How responsive is GoodRx's customer service?

49 Resolved
13 Unresolved
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GoodRx reviews and complaints 62

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4:52 pm EDT
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GoodRx they twice lost my card

I recently visited the website www.goodrx.com and ordered discount card from them. I filled the form and provided my address, but these scammers only told me that they lost it. It was too much, but I again filled the form and told to provide ASAP. But the situation was the same. The company is really unreliable and unprofessional. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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11:49 am EST
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GoodRx empty promises and excuses

The website www.goodrx.com is suitable not only for people, but also for pets. The website offered different medicines and pills with the discounts. Also they offered to buy and download vouchers, which could be used in the pharmacies. I bought some pills for my dog, but it didn’t arrive. The seller only gave me empty promises and excuses. I asked to return money, but the seller stopped to answer to my emails and phone calls. Please, if someone here had the same experience, can you help to return money back?

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Mary Hockaday
Lowell, Arkansas, US
Jun 13, 2023 12:19 pm EDT

I’ve been purchasing this from GoodRx and 60 tablets was approximately $5.65 today jumped to over $16.00 over 3 times. What happen as I had dropped Humana to use GoodRx a year ago . Am I sorry, should I tell my story.

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Lrs52200
Stewart, US
Apr 23, 2023 6:49 pm EDT

I am charged every month for Good Rx Gold but the app says I do not have the Gold membership. Neither am I receiving the discount that I am paying for.

Also, Walgreens in Eupora, MS refuses to accept the Gold card but the app says they do.

I want this resolved immediately

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Jeff Kohler
East Fallowfield, US
Mar 02, 2023 12:51 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have GoodRx Gold but I can't find any difference in the price of GoodRx Gold and GoodRx for the drug RHOFADE. Why not? How can I speak with a person at GoodRx?

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BobfromNWA
Bella Vista, US
Feb 26, 2023 8:41 am EST
Verified customer This comment was posted by a verified customer. Learn more

GoodRx has systematically entered in forwarding emails into their system from previously forwarded emails by myself to print. My printer has its own email address that I use to forward to, in order to print what I want printed.

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Esther Sung
, US
Feb 15, 2023 7:48 am EST

I tried to cancel my subscription for two months and finally got to cancel it. Will I be able to get a refund for the two months I paid $19.99 each? I didn't even use it once.

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Anthony Galletta
, US
Jan 25, 2023 4:56 pm EST

I have a prescription for oxycodone 10/325 150 tablets that GoodRx says should cost $26.73 but at CVS they want $131 . Why doesn't CVS honor GoodRx.? How can I get reimbursed?

!/18/2023 4 pm CVS Route 100, Somers, NY 10589

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chuckbird
toronto, CA
Jan 15, 2023 6:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

goodRX charged my master card and then with the chat consultation they said "based on my information they could not provide the service."

ALL IS OK, THEY PROVIDED A REFUND, CANCEL THIS COMPLAINT

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PrimeTimeAZ
Tucson, US
Oct 31, 2022 3:39 pm EDT

The pharmacy in the Basha's at 3275 N. Swan in Tucson, AZ refused to accept Good Rx on a prescription on 100 5mg capsules of Zaleplon saying the price was too low at $22.94 and they don't It was several miles out my way to get there. This was a couple of weeks ago and I didn't know Good Rx had a complaint form online.

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Kathryn Antinore
, US
Oct 24, 2022 7:21 am EDT

The price at the pharmacy does not agree with the website and I ended up paying twice what the GoodRX because no one answers either of the customer service numbers on their website. That was yesterday. Those numbers are still NOT working today.

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Johnny Mitosa
, US
Aug 13, 2019 1:04 am EDT

This card will not be honored at any pharmacy in St.Bernard parish Walgreens, CVS, Winn Dixie, ect.

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