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GoDaddy review: Unauthorized domain cancellation

M Hoff of Billings, US

Sep 09, 2025 11:32 am EDT

Featured review

I have been a customer of GoDaddy for 13+ years. I have hardly ever had an issue, until this past week. I received a "refund" from GoDaddy which I never initiated. I chatted with customer service, then called customer service. I was informed I "called to initiate the refund", which I did not call. I verified with my bank; the transaction was initiated within GoDaddy. I had to pay a "redemption fee" to get my domains reinstated, granted this had all happened over the holiday weekend and was "refunded" the morning I called. ICANN has a 30-day period when you can get your domains reinstated. I then was contacted by quality support who told me an Amex card was used unauthorized on the account. I have never owned an Amex card and there is no Amex card attached to my account. All points of contact told me to contact the "fraud" department, which I did explaining the situation. I keep getting emails back from them saying they "don't handle billing issues" or don't "handle account issues" and to contact customer service. I am in this never-ending loop of no help and passing the buck. All I have been asking is the call logs be pulled to prove I never called and cancelled the domains. I get the feeling there is fraud happening within GoDaddy, but no responsibility taken to rectify the situation. I am still out the money for 2 redemption fees. GoDaddy is about to lose a long-time client with 13+ domains, web sites and email accounts.

Claimed loss: I was charged $160 redemption fee for reinstating 2 domains, plus $11.86 for domain protection on one of the domains, which I never authorized.

Desired outcome: I want a fraud investigation into this matter and a full refund for the redemption fees and domain protection. The fraud investigation needs to pull the call logs to verify I never called to initiate the transaction.

Confidential Information Hidden: This section contains confidential information visible to verified GoDaddy representatives only. If you are affiliated with GoDaddy, please claim your business to access these details.

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