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1.5 401 Reviews

GoDaddy Complaints Summary

51 Resolved
340 Unresolved
Our verdict: With GoDaddy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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GoDaddy reviews & complaints 401

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1:57 pm EST
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GoDaddy - Website issue and complaint

Good afternoon. This is in conjunction with a letter which has been sent to Mr. Aman Bhutani. I am currently the owner of Arius Consulting which is an investigative firm where I specialize in all corporate and non-corporate investigative matters. I am also a retired police officer of 28 years of service. During the creation of my company, I had utilized...

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6:35 pm EST
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GoDaddy - Overcharging and failure of products

Regarding the Account of Customer Number [protected]. Hello, my name is Jo and I have just spent the day going through my GoDaddy Accounts. I am extremely alarmed by my findings, so I am writing to you directly about the issues that have accumulated and which I have previously failed to resolve via your technical team. I really do not have the time or energy...

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9:29 am EST
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GoDaddy websites

Both websites I paid up for a year in advance continually have problems-specifically taking too long to load one picture when I have dozens of postings to do everyday. Their site says to cancel a product then contact customer service for refund which I did and after a run around, the 3rd person said it was out of the refund timeframe. I asked then to reinstate the sites and he said it was not possible and that I could resign up for websites at new yearly rate. I thought he was kidding -why would a person sign up for another year knowing they were paid up for the remainder of the year already for 2 sites that were horrible at uploading pics and limited to customizations. Most companies like insurance refund a prepaid policy if cancelled so you aren't paying for a service you aren't using or need. I have been with Godaddy for many years and am baffled at the poor customer relations.

Claimed loss: $273.75

Desired outcome: 273.75 refund

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7:42 pm EDT
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GoDaddy Website design

GoDaddy website design team has been working on my new website for more than a full year. Apparently this team is in the Philippines and it is routed to different people by customer tickets. As a result, it has taken much longer than it should have to build this website.

The latest ticket is now almost a month old with no work being done. I received an initial response asking for more MP3 audio files to be uploaded, but that request sat there for 10 days before it was routed to the design team! I promptly responded and added the requested files, and now it is sitting there again.

My customers are emailing me directly stating that they are not receiving the product they ordered, as your design team uploaded a PREVIEW to many of these songs, rather than the FULL song, as I specifically requested.

A month ago, I was told this would take 2 days, and here we are!

Desired outcome: Fix the problem per my request! The ticket is NOT resolved.

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12:53 pm EDT
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GoDaddy 365 email they offered online

I purchased 365 email that never worked and spent several hours trying to work with Godaddy tech on my phone with a tech at godaddy after we could not get it work I told her to cancel. She assure me she would. She never canceled either she forgot this happened on Nov 14 2022 and they continued billing me and I never noticed until did audit and noticed Godaddy continued charging my credit card. I called and told them the issue about being charged from Nov 14 2022. I requested a full refund back from the charges they charged from Nov 14 2022 because they failed to cancel. The representative did not cancel when I asked her to cancel it immediately and you can listen to the recording they record all calls for quality control and they can hear the conversation. I will be reporting this to trust pilot and BBB as a official formal complaint. If if I am not refunded back all the charges from nov 14 2022 because Godaddy Rep failed to cancel my 365 email.

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6:46 pm EDT
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GoDaddy Misrepresentation and unauthorized renewal

I was misrepresented and misled by the sales people at Godaddy into purchasing a 3 year hosting plan after they caused technical issues on my original hosting plan, resulting in more than $10,000 businss losses due to the fact the people were not accessing my website at https://www.certifiedchinesetranslation.com/

Out of frustration and in order to make the website come back again, I was forced to purchase a 3 year hosting plan at a higher price at a cost of $1,295.28 (See attached receipt) with the information below :

[protected] DATE:1/11/2023 CUSTOMER #:3475187

In May I decided that GoDaddy's hosting was not reliable, and that they automatically renewed the plan for 3 years (when in fact it should be renewed on a yearly bases), I then transferred the service to a different hosting company, and cancelled the product in July. I requested a refund for the remaining balance but they refused.

Desired outcome: Refund of the unused hosting plan for the remaining period

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8:03 pm EDT
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GoDaddy Domain transfer

Three phone calls, one wait of about 32 minutes, another three minutes, then 19 minutes. Purpose to transfer three domain names to IPAGE. It After 19 minutes trying to give representive a pin code our

connection was broken so now I have to wait another 25 minutes for another tech support. I got a text from someone named Daisy today who was "reaching out" and all that flowerly language to "support me" because I wrote a negative feedback about being on the phone for over 2.5 hours yesterday trying to transfer my domains to IPAGE. It involved over 15 emails for "security purposes" with many codes to protect my website while I was talking with the three different tech support people yesterday. Three sets of authorization codes I have been given but still each time the block on transferring the domain has not been lifted. Daisy the "quality control" person who texted me but is not allowed to make or receive calls says there is no higher level tech support everyone there has equal training and knowledge. Classic modern empty talk. An employee [protected]@godaddy.com said she would call me back this morning and help me get the problem solved. She has not called all day and email did go through. Too bad I already rated her service as excellent.

Desired outcome: Someone there would call who actually knows how to unlock and transfer the domain since I am on hold for the fourth try.

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12:42 pm EDT
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GoDaddy Web hosting

I recently had a very bad experience with GoDaddy. I’ve been a customer of GoDaddy for some time, purchasing domain names. Media Temple, which is owned by GoDaddy, has been my web hosting company for many years. In May of this year, I received an email from Media Temple stating that my web hosting account was being transferred to GoDaddy. The email also stated: "No action is required from you at this time. We took great measures to provide a seamless transition and minimize any disruption to your business and hosting." However, the transition was not seamless and it was not executed well by GoDaddy. There was poor communication on the part of GoDaddy. I looked at my websites in mid-July and found out that both of my websites were down. Apparently, they were down since early June. GoDaddy never communicated with me about this. It was a complete surprise. Apparently, the reason that my websites were down was that they didn’t receive payment of their fees for hosting. However, I was not aware of this. There was no communication about any payment that was due. Furthermore, the debit card that was on file with Media Temple was valid and working property, as evidenced by the fact that GoDaddy started up my web hosting account again in July without my providing any new payment information. When I called the billing department on July 27th, I was told that GoDaddy did not even attempt to charge the debit card that was on file with Media Temple. So with no communication whatsoever with me, they terminated my hosting account. When I called tech support to try to get my websites back up, I was sent this message:

“We regret to inform you that we were unable to recover any data from the web hosting for (domain name listed here). Our records show this hosting was removed on June 8, 2023, and hosting backups are retained for a maximum of 30 days. We apologize for any inconvenience this may cause.”

In fact, GoDaddy was not able to recover data from either of my websites. When I called tech support, they seemed confused by the fact that I had two accounts with GoDaddy, an earlier account for purchasing domain names and the new web hosting account. It seemed to me that the tech support people didn’t take good notes and sometimes it seemed that they were not aware of what the previous tech support representative had said or done. I was given false hope about recovering my data and then told something else on my next call with tech support. I talked to a tech support supervisor who seemed rather callous and unsympathetic, unwilling to take any responsibility for what happened and saying that this happened because I didn’t pay my bill.

GoDaddy’s actions caused me tremendous inconvenience and possibly lost business. I also have to pay a consultant $250 to try to recreate the data for my two websites. I don’t think I did anything wrong. I think this situation is the result of negligence and poor communication on the part of GoDaddy. What I have seen so far from GoDaddy is a lack of accountability for their actions.

Desired outcome: Compensation from GoDaddy for the amount that I will have to pay to the consultant I hired to fix my websites and also for my time and trouble. Total: $500

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8:16 pm EDT

GoDaddy Subscriptions and services (including website package subscriptions, email addresses, and domain name registration)

Beware GoDaddy's ugly pricing practices! What do I mean by this? When purchasing new services and subscriptions from GoDaddy, you have all the discount codes you could ever want, and then some. However, the savings stop there. I have confirmed multiple times with a handful of customer service representatives for GoDaddy (and you can too, by calling GoDaddy support at [protected]) that there are NO discounts for renewing existing subscriptions or services. They entice you with significant first-time discounts and then you are stuck paying full price from then on—no exceptions.

If that were not enough to avoid them, the process appears—in my opinion—to be difficult by design to get out of their services and subscriptions. In my recent experience, the process seems to throw as many extra steps as possible between you and the door, requiring you to stand resolute many times over as you repeatedly confirm that yes, you do want to stop this service or discontinue that subscription.

When transferring my domain name away from GoDaddy, I had no less than three special codes sent to my email address at different times throughout the process that each needed to be put in the correct form field to continue. I also had to "unlock" my domain name in the settings to move it, and at nearly every step I was met with a popup or an alert telling me that I might not need to transfer my domain name away from GoDaddy, or to confirm (again) that I wanted to discontinue services. I even had to pay for another year of domain name fees just to be able to transfer it away, with no refund possible.

In my opinion, do not invest your time or money into GoDaddy's services or subscriptions. There are plenty of other providers to choose from.

Desired outcome: A full refund for the one year of domain registration would be a nice start. Leadership at GoDaddy can reflect on the fact that even a small discount option for renewing services would have kept me as a customer for many years.

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12:40 am EDT
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GoDaddy 3 year hosting plan

I was misrepresented and misled by the sales people at Godaddy into purchasing a 3 year hosting plan after they intentionally caused technical issues on my original hosting plan, resulting in more than $10,000 businss losses due to the fact the people were not accessing my website at https://www.certifiedchinesetranslation.com/

Out of frustration and in order to make the website come back again, I was forced to purchase a 3 year hosting plan at a higher price at a cost of $1,295.28 with the information below

[protected]

DATE:1/11/2023

CUSTOMER #:3475187

In May I decided that GoDaddy's hosting was not reliable, and that they coercised me to purchase a 3 year plan, I then transferred the service to a different hosting company, and cancelled the product in July. I requested a refund for the remaining balance but they refused.

Desired outcome: Refund

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1:14 am EDT
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GoDaddy extremely disappointed: godaddy.com's empty promises and lack of customer support

I am writing this review as a disgruntled customer of Godaddy.com, and I must express my utmost disappointment and frustration with the service I have received. With a substantial social media following of 42k business professionals, I expected Godaddy.com to provide me with real value and exceptional customer support. Unfortunately, my experience has been nothing short of a nightmare.

Upon reaching out to Godaddy.com for assistance, I initially encountered what seemed like genuine concern from their customer service representatives. However, this concern quickly dissipated as I found myself caught in a never-ending loop of upsells and empty promises. Each time I sought help for my initial request, I was bombarded with aggressive attempts to sell me different products, while my primary issue remained unresolved.

To make matters worse, I have interacted with a staggering seven different Godaddy agents regarding the same issue, yet none of them have provided me with any substantial help or resolution. It is incredibly frustrating to repeatedly explain my problem to different representatives only to have them vanish without offering any real assistance.

Given the abysmal level of service I have received, I am now contemplating canceling all of my services with Godaddy.com. It is disheartening to witness a company that claims to prioritize customer satisfaction fail so spectacularly in delivering on that promise.

As a customer who has invested significant time and money into Godaddy.com, I believe it is imperative for the company to rectify this situation promptly. Not only do I expect to be compensated in some manner for the countless hours wasted and the lack of assistance, but I also plan to submit 1-star reviews across various platforms such as Google, Yelp, and Trustpilot. Other potential customers deserve to be aware of the deceptive practices and the lack of genuine support that permeate Godaddy.com.

In conclusion, my experience with Godaddy.com has been a complete letdown. The fake feelings of customer service, the relentless upselling, and the subsequent disappearance of agents once the sale is made have left me feeling disillusioned. It is high time that Godaddy.com takes immediate action to address these issues and provide customers with the service they deserve.

Desired outcome: reach out to me [protected]@allyouarmy.com

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9:30 pm EDT
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GoDaddy Terrible Experience with GoDaddy: Domain Suspension Caused Business Interruption

I had a really bad experience with GoDaddy. It all started when our web developer purchased our domain name on our behalf in August 2020. In March 2021, we found out that our emails were not working. Our web developer told us that his account, which included our domain name, had been suspended by GoDaddy. We were really worried because our website and domain had been shut down. We couldn't send emails, and our employees were stuck without the information they needed for their work.

I called GoDaddy many times, around 41 phone calls, and emailed everyone in the company. I even sent proof to them to transfer the domain name to us. They emailed back saying it was validated and they would send it in one hour once they received the customer account number. But 24 hours later, we still hadn't received anything. I called them again, but the issue was still not resolved. This caused a lot of anxiety and stress for our business.

After 72 hours, we called again, and they said we would get a response via email from ***@GODADDY. During the phone call, they told us that our domain had been blocked due to spam and phishing. But we don't send spam or phishing emails at all, as we are a construction company. Our emails are sent via Google Workspace, and they confirmed that we were not sending anything related to spam.

Four weeks later, we were told that our web developer's account was permanently suspended, along with any domain names associated with it. We were really angry because our web developer was trash, and we should never have let him purchase the domain name on our behalf. But we were even more angry with GoDaddy because their agents were the worst. They didn't know how to resolve any technical issues, and they all lied and made up stories. They still haven't told us the actual reason for this issue.

Please stay away from GoDaddy. They are a scam company, and you will regret it later. This was the worst experience I've ever had with a company. They should be taken to court for causing business interruption. We have been in a pandemic since 2019, and they should understand not to do this to a business. They should resolve the matter, whatever it is.

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9:25 pm EDT
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GoDaddy Terrible Experience with GoDaddy's Web Design Services: Do Not Waste Your Money!

I recently decided to use GoDaddy's professional web design services to create a unique and professional website for my small business. I chose them because of their reputation as a leader in this area. I thought to myself, "If anyone can build an amazing site, it has to be GoDaddy. No one will be able to touch their quality and skill." I was willing to pay a premium for this extra expertise.

However, my experience with GoDaddy was terrible! They promised to write copy for me, listen to my needs, and deliver a one-of-a-kind end-product. But that was not the case. I had to write every word on their Word document template, provide them with every detail (copy, images, layout, etc.), and then verbally review the document with my dedicated design team leader. He then forwarded the details to another group within the design department. I had to wait 7-14 business days (7 days for revision, 14 days for initial development).

The first proof I received was amateurish, something you would expect to see from the 1980s Front Page. The designer seemed to disregard my provided content, photos, and design elements. Three revisions later, the results had not improved.

I then asked for a refund, but they did not like to hear those words. The customer service became nasty! I asked to be transferred to a manager, but several agents simply told me, "No, I will not transfer you." After weeks of fighting, calling, and complaining, I finally got a manager to call me back, but he also told me "No" to a refund. I disputed the charge with my credit card company, but because GoDaddy had not refused to continue designing my site, the credit card company decided that GoDaddy was honoring their terms and conditions. GoDaddy's terms and conditions do not state what they will do for the customer and in what timeframe. I lost the dispute.

I then continued with the design process, and 7 months later, my site was published, and they were done with my site. Currently, I still have Latin text on it from the original website template. I am now in search of a designer to fix this mess.

In conclusion, I strongly advise against using GoDaddy's web design services. Do not waste your hard-earned money on them. I cannot give GoDaddy less than 1 star. If I could, I would give them -$2,756.00 stars!

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8:07 pm EDT
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GoDaddy Avoid GoDaddy for Business Websites - Diabolical Customer Support & Downtime

I've been with GoDaddy since 2013 and haven't had too many issues, but lately things have been going downhill. My company website has been running on a WordPress package for a couple of years now, and I've been experiencing more errors and downtime than ever before. This has caused all kinds of problems for me, as my site is my only source of business and it's subscription-based.

I've spoken to the customer service team several times, and they've always been good in the past. However, the last few times I've been offline, it's been causing me major problems. I was told that there was an issue with hosting space, and that they were working on it, but there were no firm dates or times for a solution. I was also told that I could upgrade my plan, but I would need to pay for migration, even though they knew it was an issue on their side.

I put in a complaint email on September 9th, and spoke to someone at the end of the month. During this period, my site went offline again, and my developers were having major problems updating custom code work and uploads. They were also onto GoDaddy tech support, but got fed up. My site disappeared yet again, and this time so did the backup restore points. Functions that I had just been using and have used on a regular basis, meaning that all the work that I had paid for, custom code and customer accounts had also gone! My site reverted back to a version from August, when I had used this feature a few days prior and it worked without any issues.

There have been error after error, and I have lost out on so much time and business. My business was falling off a cliff, yet GoDaddy did not have the empathy or customer support to respond with a reasonable and timely solution for all my lost time and revenue. There are still errors occurring with them, but I've completely lost the will to carry on chasing them. Hence this write-up and further action that I'll be taking.

If you have a business that relies 24/7 on being online, an e-commerce site, etc., I would strongly advise you to avoid GoDaddy like the plague. Small businesses have it hard enough without organizations like GoDaddy making it 10 times harder. Please look elsewhere for your web support, etc. I will do my utmost to raise awareness so other businesses do not face such a diabolical situation.

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GoDaddy Disappointed with GoDaddy's Customer Support and Service

I gotta say, I'm pretty disappointed with GoDaddy. I've been a customer for over a decade and while their front line support team used to be amazing, helpful, polite, and respectful, my recent experiences have been a total nightmare. I've spent a total of 15 hours on the phone with them over the past few weeks and on three separate occasions, a supervisor was supposed to call me back and never did. Finally, after an hour on hold, I spoke with a floor supervisor named Marcos who actually helped me out, but only to tell me that they couldn't fix the problem that their own staff had created. It's pretty unbelievable that a company can treat a loyal customer of 11 years like this.

My issue started back in 2014 when I purchased a domain name for email purposes through GoDaddy. I set everything up through my personal Microsoft account, which also had my Microsoft Office 365 subscription. I was using the Outlook app to manage both my personal and business email. In 2018, when it came time to renew my domain, the costs had skyrocketed to 2.5 times what I had originally paid. I called their support team and was told that I could switch to a cheaper program that was email-only, but I might lose some data. I agreed to this, but was never told that they would need to create a second Microsoft account and list it as a business plan account.

Fast forward to March 2020 and I started having issues with my Outlook app constantly asking for my email password. I called their support team multiple times and tried resetting my password and adding extra security measures, but nothing worked. They told me that another device was trying to log in with an old password, but I had already signed out of all my old devices and did a factory reset before getting rid of them. Finally, on March 22, we discovered that I had two Microsoft accounts and that the business online plan 1 account didn't allow me to use the Outlook app. They told me to contact Microsoft and request that the two accounts be merged, but Microsoft said that they couldn't do it because the accounts were on different servers. They suggested that I try using Outlook.com instead, but I really don't want to change my email address again and I need all my data from my Exchange account, including emails, contacts, and calendar.

So now I'm stuck having to run my work email with no contacts or calendar through the Office 365 Outlook app and my personal exchange email account through the standard Windows 10 Mail app for PC, which contains all my personal and work contacts and my calendar. It's a total mess and I can't believe that GoDaddy has basically thrown me under the bus like this. I'm seriously considering switching to a different provider because this is just unacceptable.

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GoDaddy GoDaddy Hosting Nightmare: My Business is at Risk

I gotta tell ya, I had a real bad experience with GoDaddy. I got their ultimate hosting package, which was supposed to be the best, ya know? I had three websites, three SSLs, emails, all that good stuff. But when I tried to add a couple of emails and delete one of my websites, everything went to hell.

They deleted the website like I asked, but then my other two websites just went down without any warning. I asked the agent what was going on, and he said something about switching things around and an SSL error. He told me not to worry and that it could take up to 24 hours to fix.

But I was freaking out, man. I got 50 staff selling through one of those websites, and over 5,000 active customers! And on the other website, I got 20 staff selling and over 2,500 active customers! I knew something wasn't right, so I called GoDaddy again.

They told me there were all kinds of errors with my sites - SSL errors, index errors, pointing errors, you name it. After a few hours, one of the websites was back up and running, but the other one was still down. I spent almost six hours on the phone with them yesterday, and I still didn't get everything fixed.

I gave up and went to bed, but when I woke up this morning, one of my websites was still down. I had to call GoDaddy again and ask to speak to a supervisor. I told him I wanted to lodge a formal complaint because this whole thing was costing me a lot of money and time.

But get this - they didn't even have a proper complaint procedure! They gave me three options to fix the problem, and two of them involved me paying to fix it myself. The third option was for them to fix it, but it could take up to three days!

I'm telling you, this is gonna ruin my business. We've all had a tough time with Covid, and now this happens? No compensation, no official complaint procedure, nothing. I feel like they just took advantage of me and there's nothing I can do about it.

I'm gonna call my lawyer and fight these guys in court. I don't care if it destroys all my businesses - I'm not gonna let them get away with this.

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GoDaddy GoDaddy Review: Unacceptable Policies and Endless Charges

GoDaddy is a website that has recently been involved in a class action lawsuit. It is important to note that there are laws in place that prohibit certain actions, such as texting or calling without permission. Additionally, the auto-billing feature may be the subject of the next lawsuit. I was informed that if I did not pay for extra security and sign up for two-step verification, I would be in trouble. Unfortunately, this is exactly what happened to me when I changed my phone number. My domains are now being held hostage, and GoDaddy seems to have no intention of helping me.

I was previously convinced that I needed two-step verification and other security measures, which GoDaddy helped me set up. However, when I changed my phone number, I ran into trouble. When I tried to correct my number, I was asked to verify my two-step verification. The only options given were my old, incorrect number. This is a problem because I cannot edit anything on my account except my phone number. Despite having a 20-digit password, I am unable to change my phone number without sending my private passport or driver's license copy to a call center to verify my identity.

GoDaddy's policy is to send private information to a call center to verify identity, even if the primary number is correct. They have called me several times from the official CEO office to correct the issue, but they cannot help me. They claim to understand my frustration, but they refuse to follow federal or FTC regulations. This is unacceptable, and I would recommend using WordPress or Wix instead. While these sites have their own issues, they have always been able to work with me and find ways to help and compromise.

GoDaddy's endless charges are confusing and seem to change depending on what page you are on or if you pull up a different link. They will be their own worst enemy if they continue to ignore their problems and mistakes. I urge anyone considering using GoDaddy to look up their reviews on the BBB website, as they seem to get hidden. In the meantime, GoDaddy is illegally holding all my domains hostage unless I bow down and hand over all my private information. Tech companies are just as bad as guns and everything that goes bump in the night.

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GoDaddy GoDaddy Review: Nickel and Dime Customers, No Real Support, and Website Disabling

GoDaddy used to be the go-to for domain and web hosting back in the day. However, things have changed a lot since then. They now nickel and dime their customers like crazy, and everything costs extra with no real support.

I bought my domain and WordPress dedicated hosting with them, and at first, everything was fine. But one day, I decided to change my theme's main page look, and that's when everything went downhill. When I saved the changes, my main page received an internal server error and never fixed.

I called GoDaddy up, and the customer service representative assured me that my theme was the problem. However, I had never had this problem with my theme for the two years that I had been using it. I contacted the author, who provided no solution. Based on all the customer reviews, comments, and forums, no one had the problem I did.

The GoDaddy CSR changed my theme back to one of the default WordPress themes and told me that my theme was the problem and couldn't tell me anything else. They even told me that my error/server log was empty and that nothing could be done to solve this problem.

Two months after paying $100+ to manage both my domain and hosting, my website's main page was down. It was an embarrassment as a graphic designer, and it was also wasting my time and money. I had to reset the website and start over.

Later on, the website stopped loading and gave a specific error. After months of not being able to access my own website at home and in certain locations of the country, I never ended up solving the issue even after spending 30 minutes on the phone with GoDaddy where they kept saying "everything is fine on our end" and blaming my ISP. On their forums, many other users had the same issues to no available solutions.

If you don't end up having an issue like mine, then you're probably going to have a decent experience. However, they rip you off from every little thing. Granted, I did choose basic hosting, but for the same price or similar pricing (without the raised cost after a "promotion" ends), other providers have SSL security/certificates and daily backups already in their pricing.

GoDaddy charged me $40 a year for daily backups and also will charge me $80 a year for SSL security, or else my website looks unsafe and suspicious. In 2021, GoDaddy is still charging for SSL certification, and with different price ranges depending on the customer.

Last year, they were charging my husband for a service he never used. GoDaddy generously credited him for the unused service and suggested putting the credit towards an SSL certificate cost. So he did that, and everything was fine.

Just yesterday, he tried to modify his website, and for some reason, it wasn't working. Spending 20 minutes on the phone with GoDaddy, the agent said that unless my husband renews and pays $150 for the SSL certificate that he previously had, the website won't work, and there's no way around this. Are you serious? Why is the customer responsible for this?

Now my husband is infuriated as he was never told this ahead of time. GoDaddy has lost me as a customer, and I warned my husband in the past. Now, they also lost my husband as a customer.

In conclusion, if you can't afford to cancel SSL or if the SSL promo is over, you're responsible for paying for it; otherwise, your website will be permanently disabled. GoDaddy may have been the golden standard in the past, but now they're just out to nickel and dime their customers.

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GoDaddy GoDaddy Review: Be Cautious When Using Their Services

GoDaddy is a pretty decent provider of domain names, at least that's what I think. However, you need to be careful of the fine print and the promises made by their salespeople. They will say anything to make a sale, even if it's not true. It can be very confusing for inexperienced customers trying to set up their own websites. The prices seem cheap and you can usually negotiate good deals with the salespeople, but the after-sales service is not great.

I have some domain names with them, but the real problem was with their hosting services. I ordered a Windows-based virtual-dedicated server for my mass emailing to my 40,000-strong client base. The salesperson assured me that there would be no problems as long as I complied with antispam guidelines, which I did meticulously. He also offered me a great deal if I signed up for 3 years, which I did. I also purchased additional dedicated IPs so that I could separate my email campaigns, depending on the website/service offered.

Well, there were dozens of setup problems. The control panels on the website are hopelessly confusing. I had to call the support line several times just to ask where the appropriate buttons were on the panel in question.

But the real kicker was when it turned out that I couldn't send out my mass email campaign. I had a really urgent campaign to go out, re-advertising a workshop to be held two weeks later, to be followed up with a reminder a few days before. The emails were rejected. I called up the support line and it took several days before I was eventually told that my email limit was only 500 per day.

I had to make a formal request to increase this, which was never mentioned by the salesperson or in the terms & conditions, nor in any of the emails sent to me since!

Another 3-4 day's delay, by which time it was no longer possible to send out the first email campaign - and so I had to postpone the workshop by 6 weeks (and then deal with a lot of angry customers who had already blocked off the necessary dates from work). I lost several thousand dollars in having to pay refunds, not to mention loss of good will from inconvenienced customers.

I explained the situation to one of the senior managers (Jeff) who wouldn't budge on allowing me to use my account as a mass emailer - despite having received plenty of assurances by the salesperson (in writing) that I could do so. He eventually agreed to allow me to send 5,000 per day, and gradually increase it over several weeks so that they could monitor if there were any complaints. But it was too little too late. I could never have got the emails out in time and would have had to dispense with the last-minute reminder.

It was false economy on my part to try to go for a "cheap" service, but I was taken in by their slick website and sales patter. Luckily I found another provider (knownhost.com) who set up a new server for me almost immediately and I was able to shoot off my 40,000 emails over a 20-hour period. I could have done it more quickly than that, but I kept it slow so as not to trigger automatic antispam filters from big sites such as hotmail, yahoo and google.

To be fair to GoDaddy, they did refund me in full when I requested it. And I can understand their reluctance to allow just anyone to send out mass emails in case they are spammers.

Nevertheless, I was very clear about my intentions right from the beginning; and they could have been a bit more flexible for genuine customers... maybe they could have checked my campaign before granting permission for it to be sent out and then allowing me to build up a good 'reputation' over time...

It was a very costly waste of time for me and left a sour taste in my mouth. I would recommend being cautious when using GoDaddy's services.

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GoDaddy GoDaddy Suspended My Website for Zip Files: Frustrating Customer Service Experience

On the 16th of April 2021, my website was suspended by GoDaddy, our hosting company. I received an email a week before stating that a folder on my site was violating their network policy, but they didn't specify which policy I was violating. Unfortunately, the email was sent to a "spam collector" email that I rarely check, so I missed it.

When I contacted their customer service about the issue, the representative informed me that they had conducted an automated scan and found zip files on my site, which aren't allowed with my current hosting plan. I was surprised because we've been hosting with them since 2008, and we've always had zip files on our site. It's how we sell products to our customers! However, the customer service rep insisted that I delete the zip files to restore the site, and there were no other options.

I asked if I could upgrade to a hosting plan that allows zip files, and he said that's an option, but I have to request it. He didn't offer it as an alternative. Upgrading requires a migration of the site and database, which could take up to 18 days. He promised that the existing site would not be affected since I agreed to pay for the upgraded service and migration.

The next day, I checked the site after 12 hours, and it was still down. I called GoDaddy's security department, and "Steve" checked with their network violations team, the department that shut down our site. After being on hold for about 10 minutes, he came back and said the site was restored. It seems like the first guy I talked to never put in the request to restore our site!

Steve said the actual issue may be that we have too many zip files in one folder, but he didn't know the limit. He couldn't explain why the first guy said they don't allow zip files. He also said that our website was on the co-hosted plan, and they don't want any one customer using too much storage space. Yet when I checked my account settings, it said I had "unlimited storage space" and "unlimited traffic." So why am I being punished for using too much space?

The following week, one of our customers purchased a product and reported they didn't receive the product zip file. I checked the server, and GoDaddy went back on their promise of not deleting any files until after our migration was complete! They actually deleted all of the product zip files! Unfortunately, this affects customers' purchases, and I never received any notification that they would be deleting these files.

I called them again and explained that I paid for an upgraded hosting plan, paid for a migration, and was told they'd leave the product zip files alone. This tech was helpful, but he said the "network violations" department was closed on the weekend, so he couldn't get permission from them to restore the product zip files. He then tried some other ideas, including talking to the hosting department and the Managed Services department. After talking to him for about 2 1/2 hours, he was able to restore the product zip files from a backup earlier last week.

I then manually deleted a lot of older products so my total number of zip files falls below their (still unknown) limit.

In conclusion, if you're an online business selling digital products, you cannot have a certain number of product zip files. It seems no one knows what the limit is, but they'll delete all of your files, even if you agree to their terms and pay to upgrade your hosting plan. It's frustrating and time-consuming to deal with their customer service, but they eventually resolved the issue.

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GoDaddy Customer Reviews Overview

GoDaddy is a popular web hosting and domain registration service that has been around since 1997. The company has gained a reputation for providing reliable and affordable services to businesses and individuals alike. Here are some of the positive points that users have highlighted in their GoDaddy reviews:

1. Easy to use: GoDaddy's website builder and control panel are user-friendly and intuitive, making it easy for even beginners to create and manage their websites.

2. Affordable pricing: GoDaddy offers competitive pricing for its domain registration and web hosting services, making it an attractive option for small businesses and individuals on a budget.

3. Reliable uptime: GoDaddy's servers are known for their high uptime, ensuring that websites hosted on their platform are always accessible to visitors.

4. Good customer support: GoDaddy's customer support team is available 24/7 via phone, email, and live chat, and users have praised them for their helpfulness and responsiveness.

5. Wide range of services: In addition to web hosting and domain registration, GoDaddy offers a variety of other services, including website security, email marketing, and online store creation.

Overall, GoDaddy is a solid choice for anyone looking for a reliable and affordable web hosting and domain registration service. With its user-friendly interface, competitive pricing, and excellent customer support, it's no wonder that it has become one of the most popular web hosting providers in the world.

GoDaddy In-depth Review

Website Design and User Experience: GoDaddy's website design is clean and user-friendly, making it easy for users to navigate and find the information they need. The interface is intuitive, with clear menus and well-organized content. The overall user experience is smooth and efficient, ensuring a pleasant browsing experience.

Domain Registration and Management: GoDaddy offers a comprehensive domain registration and management service. The process of registering a domain is straightforward, and the platform provides a wide range of domain extensions to choose from. Managing domains is also hassle-free, with a user-friendly control panel that allows users to easily update DNS settings, renew domains, and transfer domains to other registrars.

Hosting Services and Performance: GoDaddy's hosting services are reliable and offer good performance. The platform provides a variety of hosting options, including shared hosting, VPS hosting, and dedicated servers. The servers are fast and stable, ensuring minimal downtime and quick loading times for websites. GoDaddy also offers scalable hosting solutions, allowing users to easily upgrade their hosting plans as their website grows.

Customer Support and Communication: GoDaddy's customer support is top-notch. The platform offers 24/7 customer support via phone, live chat, and email. The support team is knowledgeable and responsive, providing prompt assistance and resolving issues efficiently. GoDaddy also keeps users informed about any updates or maintenance through regular communication channels, ensuring transparency and keeping users informed about any potential disruptions.

Pricing and Value for Money: GoDaddy offers competitive pricing for its services, providing good value for money. The platform offers various pricing plans to cater to different needs and budgets. While some services may be slightly more expensive compared to other providers, the quality of service and the additional features provided by GoDaddy justify the cost.

Security and Privacy Features: GoDaddy prioritizes security and privacy, offering robust features to protect user data and websites. The platform provides SSL certificates, DDoS protection, and malware scanning to ensure the security of websites. GoDaddy also offers domain privacy services, allowing users to keep their personal information private and protected from spammers and identity thieves.

Additional Services and Features: GoDaddy offers a wide range of additional services and features to enhance the user experience. These include website builders, email marketing tools, online store platforms, and more. The platform also integrates seamlessly with popular content management systems like WordPress, making it easy for users to manage their websites and online presence.

Reputation and Trustworthiness: GoDaddy has established a strong reputation in the industry and is widely recognized as a trustworthy provider. The platform has been in business for many years and has served millions of customers worldwide. GoDaddy's commitment to customer satisfaction, reliable services, and transparent practices has earned them the trust of users and industry experts alike.

Overall User Satisfaction and Recommendation: Overall, GoDaddy is a reliable and user-friendly platform that offers a comprehensive range of services for website owners. The platform's intuitive interface, excellent customer support, and robust security features contribute to a high level of user satisfaction. Whether you are a beginner or an experienced website owner, GoDaddy is a recommended choice for domain registration, hosting, and other online services.

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