GoDaddy review: Website issue and complaint

Good afternoon. This is in conjunction with a letter which has been sent to Mr. Aman Bhutani.

I am currently the owner of Arius Consulting which is an investigative firm where I specialize in all corporate and non-corporate investigative matters. I am also a retired police officer of 28 years of service.

During the creation of my company, I had utilized GoDaddy to host my website. I had purchased your products in February of 2023. Since then, my website and services had all operated properly, without any issues.

Approximately 2 weeks, my website had stopped functioning which resulted in an error 503 message. I had contacted GoDaddy, and they had advised that it was due to not having the premium package? As I felt skeptical, I agreed to purchase the premium package for $200. The female representative had advised that this was the root cause to the website issues.

Later that afternoon, I had noticed 2 missed calls from GoDaddy and a cancellation and refund for the $200. I had also noticed that my website was still not operating which was promised by the representative earlier that morning.

I had re-contacted GoDaddy and they informed me that the my product was refunded due to an error in price which was provided to me. The price should have been $311. The representative had advised that the initial representative was inexperienced and had provided me with the wrong quote. I had then paid the $311.

The next day, I had observed that my website was operational, but I did not recognize the website? It appeared to be a generic GoDaddy website page, with all my content removed. I had re-contacted GoDaddy, and they had informed me that the first representative had accidentally removed my webpage, and had apologized as it should not have happened.

The representative had then patched me through with Domain support, and again the representative was quite apologetic and had apologized more than 5 times and had provided me with one month free service. He advised that he would return my original website and would be operational in 3 to 5 days. He again reiterated that the initial representative was inexperienced and should not have taken down my website.

As 10 days had passed, my website was still not operational. I had contacted GoDaddy once again, and had expressed my concerns. The representative had advised that the previous representative should not have coerced me into purchasing the premium package as the package I had initially had was sufficient to run my website. She immediately had refunded the $311 amount.

She had then patched me through to Domain support in attempts to fix my problem. During this process, I was able to speak with a representative, but had hung up on 3 occasions during our conversation. The representative was not able to provide details regarding the return of my website and my frustration had escalated during each dropped call.

Later that day, I had received a customer service ratings questionnaire, which I had filled. I had received a text message from "daisy', who had offered her assistance to my concerns. After I had re-iterated my concerns, she had suggested that I purchase the Premium package to rectify my situation?

Ultimately, that is where the conversation had ended and thus I have forwarded you this complaint and a letter which was sent to your CEO.

I am quite disappointed with your level of service, and your intentions to promote your more lucrative packages. I do understand that times are difficult, but I am an honest individual who has devoted 28 years of my life, serving my community and I do not feel that this is how one of your customers deserves to be treated.

As I had previously mentioned, my services were operating well, until 2 weeks ago which did not require a Premium package to operate. Ironically, your reasoning behind the demise of my website was identified as not having a sufficient package to operate it. Your reasoning is troubling and contradictory.

As I have been patient and the removal of my website has affected my current business, I have no choice but to escalate this matter. At the very least, I would hope that you would restore my website and have someone from head office contact me to discuss these issues.

I will await your response,

Moe Salehe

Customer # [protected]