General Motors review: defective vehicle dashboard ( 1 comment)

Hello our names are Rigoberto & Concepcion Marentes our email is: [protected]@yahoo.com
Our vehicle is a 2007 GMC Yukon XL 1500, with in the past 3 months we noticed a crack on the dash board where the passenger airbag is located and a second crack right on the dashboard above the instrument panel, my husband took the car in to the dealership on 10/27/10 where it was purchased and the service manager said it is not a covered item, that it is considered wear and tear on the vehicle, well that is a very disappointing answer to us, we understand wear and tear if we sit on it but this is a dashboard we are talking about with defective material cracks on it. We would like GMC to replace our dashboard with a new one at no charge to us, the one crack on the passenger airbag worries us, if there was to be an accident, would the airbag deploy?
We have purchased a total of 7 GMC vehicles within the past 20 years and had never had issues like this and for them to tell us, we have to pay and replace this defective dashboard leaves us exteremly disaapointed and would not recommend GMC vehicles to anyone nor will we purchase any more vehicles from GMC in the near future. Enclosed are photographs of the defective dashboard.

Thank you for your time in reading this complaint,

Rigoberto and Concepcion Marentes

View 0 more photos