Global Discovery Vacations review: Customer service

Member since 2005, used their service 1 time. Upgraded this year hoping to take a much needed vacation. Then came corona virus, we were shut down by the state for over 3 months, no income & now open but with limits. Wife called to see if we could get an extension on our yearly fee & was told no. This extension would not cost the company one dime. What a pathetic excuse for customer service. I regret upgrading & now look like a fool. I guarantee this "no" will cost them more than a $450 fee...