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11:34 am EDT
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Amevista.com - Sells used sunglasses as new

I ordered a pair of Montblanc MB0352S-001 sunglasses from Amevista.com in July 2025, advertised as new. The delivery was almost a month late, and when the sunglasses finally arrived, the item appeared used. There were visible signs of wear and the original packaging was damaged. I contacted Amevista.com and initially received an automated response, but all...

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12:30 pm EST
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FSA Optical - Glasses

Just sent the long version, but you have all of the info. Your representative helped me order my glasses while I was online, she was on the phone helping. I wanted glasses ordered withthe same info as my last pair from last year. When I received them, not only were they damaged, but they were sunglasses. Your team laughed at me when I told them I wa...

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7:33 am EDT
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Equal Plus Glasses - Did not receive product

I purchased 3pairs of the Equal Plus Glasses that you dial in the exact magnification required. The order was placed on the 1st February 2023 through Coupon 65 Seniors Club Australia. I paid $171.94 unfortunately I do not have a order number anymore. I made contact with Maria from the Senior's club. The only information she could give me...

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2:39 pm EDT
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Americas Best Contacts & Eyeglasses - Diabetic eye exam

On approximately march 1 called america's best @ janaf shopping center, 5802 e virginia beach blvd suite 107 norfolk va. 23502 to schedule a diabetic eye exam. I was given an appointment for monday march 13, 2023 @ 11:00 a.m. I went to store for this service and stated to employee @service counter that I was there for a diabetic eye exam. Went to back of...

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11:11 pm EDT
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Quality Gadget Shop - Equal plus glasses

Made several complaints about being charged for the item and not receiving. I sent another email stating to cancel my order and refund my money and then the next thing I know the product was delivered within a day or two. Tried the product and was not satisfied at all with it. There was no paperwork included with the package, no paperwork on return...

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7:33 am EST
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Vision and Eye Care in Thorold, On - Laser treatment

It seems that every three months or so, my wife is called in to the Eye care clinic. The last two times we were not even told what the reason was. She was not told that there was any problems at all, yet during last weeks visit the physician did a laser procedure "to relieve pressure on both eyes" When I asked why was she not told at the previous visit...

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10:30 am EST
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Refractive Eye Lenses - Full credit refund back to my original payment method

I placed an order at Flower Mound Eyecare Associates (3851 Long Prarie Rd, Flower Mound Tx, 75028} on the 10/24/2022 for a pair of progressive lenses and frames. I specifically stated that I would like to get the best quality lenses on the market and the thinnest just like the ones I have. I was promised the same quality and lens thickness. When I wa...

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7:53 pm EST
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Fromer Eye 3130 Grand Concourse Bronx NY 10468 - Optometry for glasses

I went for a dilated examination last month and they set me up for an appointment for December 15th for glasses since my glasses broke. I was called this morning 12/12 and they canceled my appointment because they don't take my insurance for glasses. The old glasses I'm wearing are hurting my eyes. They could have looked up my files instead of wasting my time.

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10:00 pm EST
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Griffin & Reed Eye Care - I would like my complaint known to warn all future clients

Since my eye exam at Griffin & Reed Eye Care of Sacramento on September 1, 2022, I had been continually going to their optical department to have my new glasses corrected. The first time I received the new glasses, I went to look at my computer screen, and I couldn't read it. I returned to their office, explained the issue, and they submitted them to be...

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7:16 pm EDT
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Alpine Eye Care - charging for the pupil distance number on eye prescription

The optometrist, Brian Wade at Alpine Eye Care, on 11/01/2022, charged my 90 year old mother, as well as all the clients, a $30.00 fee if they want the (pd) pupil distance number written on the prescription as punishment for not buying glasses from them. Two years ago when I paid for my mothers glasses, because of the cost, the office gave her the wrong glasses!

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12:20 pm EDT
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Siebel Vision Surgery - Dr. Barry Siebel

I have sent Siebel Vision Surgery Center proof of payment for $190.36 on 5 different occasions and am still getting threatening bills. I have contacted their business office on 6 different occasions and spoken with them directly as well as the office manager. They are harassing me for a bill that was paid and cleared my bank on 4/14/22 and I have sent them...

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5:29 pm EDT
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Center for Advanced Eye Care - Cataract surgery

I was convinced to have cataract surgery although I was quite a long way from needing it yet. Almost immediately after the operation, I complained about my vision being blurry. The doctor said I should wait until my followup 3 months later and see what happened. When it came time for the followup, I told them the operation was not right and my vision wa...

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4:50 pm EDT
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Vision Center in Walmart Belle Vernon PA - Eye glasses

9/19/2022 went to Belle Vernon vision center to ask them about the film that they recommended to put on my glasses at the time of sale was coming off which they admitted after seeing my glasses. I informed them that I only used the spray that they sale to clean them with also recommended when I was buying them. They informed me that there is only a two year...

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6:13 pm EDT
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Ecomm Movadgency, S.L. - the merchant has never shipped the product to me

I purchased Glasses Dial Vision online from the following merchant: ECOMM MOVADGENCY, S.L. on February 17, 2020; made payment in the amount of 75.00 dollars via PayPal, but have never received the product. Transaction ID: 81U56575VY343470C No one responded to my email message of inquiry to [protected]@ecomerzpro.net. It looks like a fraud. Best, Alex Danilovich

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10:00 am EDT
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Caribbean Sun Polarized Sunglasses - faulty craftsmanship

Between my husband and I, we have purchased 3 pairs of Caribbean Sun Polarized Sunglasses since October 2016 from Walmart in Palmetto, Fl, for $68.00 each. We will never buy another pair made by this company. I purchased one pair in November 2016. Within 2-3 months the hinge screw that holds the lens in the frame fell out causing one lens to fall out of the...

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5:46 pm EST
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Factory Optical - Warranty

I purchased 2 prescription glasses. One of them rayban the other one was nameless. Also I purchased additional 1 year full coverage warranty. Sales person told me if some thing happen to glasses just bring them here thats all. After couple of months while reading we were on holiday in mexico, in the pool some one accidentally hit my son's glasses and broke...

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5:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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Lim Eye Specialist Ss2 / 24 - Unprofessional doctor

I visited Dr Lim and found him to be very unprofessional - he simply diagnose and jumps to conclusion that I have glaucoma by merely basing on high level of eye pressure. He not only scares the patient with his lack of thorough diagnose but he also insults his patient. He told me that if I don't want to be scared, then don't visit him. I was dumbfounded but...

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5:39 am EST
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OPSM - No one wants to help me!

I received email about lenses from a "company" called OPSM. I sold two lenses for this guy for a sum total of $3428.00. The two "buyers" had a feedback of zero and signed up the same day as the purchase (shame on me for not listening to the alarm bell then). I then tried to contact both "buyers" of the lenses but no one answered.

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2:22 pm EDT
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Crizal Lenses - Eye Glasses

Dear Sir, I have bought Crizal lense from Arasan opticals Coimbatore (they never gives bills to customers) Crizal name is in glass like printed so I face difficulty to see through lense so went there informed the issue they took back the lense and remove crtizal and returned back, after that reqularly found that anti reflection coating is slowly come out...

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4:24 pm EDT
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Revolution Eyewear - Stay away

I contacted Revoltion Eyewear regarding replacement of the magentic sunglass attachement for my eyeglasses. Their customer service is absolutely NO help and refused to answer the simple availability question. The customer service rep was absolutely no help unless you are part of their secret club. If you are looking for eyewear avoid at all costs using this eyewear company.

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