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Oakley

Oakley review: Extremely disappointed with the quality and customer service

V
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10:49 pm UTC
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I purchased these Meta smart glasses about a year ago, along with a one-year warranty. Unfortunately, the glasses stopped working in September, around the same time my warranty expired. Due to my busy schedule, I wasn't able to visit the store immediately. When I finally came in, I explained the situation and asked whether they could honor the warranty or at least offer a paid repair service. To my surprise, they refused to help. Not only would they not provide warranty assistance, but they also offered no repair options whatsoever. This is absolutely unacceptable for such an expensive product! How can a company sell glasses at this price that barely last a year and then offer customers no way to repair them? Extremely disappointing product quality, terrible customer service, and absolutely no support after the sale. I expected much better from a company like Meta. Instead, I feel like I wasted my money on a product that was never built to last. I strongly recommend thinking twice before purchasing these glasses. Save your money and consider another brand that actually stands behind its products and supports its customers. I am extremely disappointed and honestly regret buying these glasses. Never again!

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