GiftsnIdeas
reviews & complaints

3 different gifts sets ordered, for delivery on 25th Dec to China.
Only one delivered the Fruit, cheese, cracker gift box, which was sub standard.
The chocolate gift box not delivered
The bath gift set not delivered.
All were ordered on the same day and fully paid for.
3 complaints have been filed on your customer contact as yet NO RESPONSE.
First complaint was sent 27th Dec
Second requesting a response via ph - no response.
Third complaint 29th Dec - now you say the oder numbers are not found and your questions continue to loop . This is fraudulent behavior !

The order was simply sent to a service depot miles away from the recipients address. No attempt was made of actual delivery. Customer service is non-existent - just a robot on Whatsapp and eventually also that doesn't reply. These people are scammers who should be taken down. The damage caused to personal lives is way greater than the sheer robbery of funds.

Dear Sirs,

I am writing to make a complaint about your failure to deliver my order number 021184906 for the Recipient's Kayo Ono in Scotland, which I made an online payment for and which was supposed to be delivered by 7 pm on 16th December 2021. The time of delivery passed yesterday and the order has not been delivered up to now. I know this for a fact, because I contacted the recipient, Ms Kayo Ono, and she said she had received no parcel (from your company).

I have received and email from giftsnideas customet service claiming that my order was delivered, but this is not the case. The recipient did not confirm the delivery of the parcel. The order has not been delivered by now.

I expect you to take immediate action and resolve the issue.

Sincerely,

Wlodzimierz Wojcicki

I ordered from Giftsnideas, not having done my research into reviews about this website. BIG MISTAKE! I ordered a same day delivery for an interstate birthday and at the end of the day received a phone call saying they were out of stock and wanted me to confirm ALL of my details again over the telephone including Credit Card number and my partner's details (irrelevant) which i refused to do. They declined to offer a refund - i pushed them and they finally agreed to refund. It is now 11 days later and still no refund. Got in touch with the customer service dept today who stated it will take an additional 8-10 business days to receive a refund. This is simply unacceptable, and appears to be a SCAM SITE. I would not recommend to others to use this website.

My order no. 021166179 dated 09.05.2021, where I have mentioned the delivery date to be 14.05.2021. Even after placing the request before 5-6 days, the order does not get delivered on 14.05.2021. As the occasion was on 14.05.2021, I need the product to be delivered on 14.05.2021. Then for chatting the whole night, I requested them to get the product delivered on 15.05.2021 early morning till 10.30 a.m. as the recipient will not be there till 05.00 p.m. then they said that it will be delivered after 05.00 p.m.

Then to my surprise I got the email for the delivery but the product does not get delivered in actual only a mail has been received.

Now after chatting with the chat person, they need another 48 hours to resolve the matter.. At once she said that 24-48 hours and then she said 48 hours to resolve the matter...considering the history of the order i am not sure about the resolution also that i will get..seems to be the totally fake site..

i want my order to be delivered within 24 hours..

For Valentine, my fiancée in Germany, I ordered from giftsnideas and that was my biggest mistake. Delivery was schedule for Valentine's and I kept calling international all day and chatting live to get to someone and understand what time they'll delivery and then after the day has been finished, they send me an email apologising that they won't deliver. They ruined my Valentine's. don't waste your money here and then get your celebrations ruined.

With due respect I want to say that I had ordered a birthday cake to be delivered on 10 of february. But its been 12 now but the cake has not been delivered yet. My order number is #021151482. It was a black forest cake that had to be delivered on 10 of feb. Please take serious actions on this I had paid advanced for that.

My daughter ordered a birthday cake along with 100 stem roses to be delivered to me (her mother) on 31st December 2020 021141229 is the order number.
I received the cake but the roses were not delivered along with it.
When she called customer care they said they will give a refund which has not been received till date.
So we have ended up paying Euro 52 for a small cake which we buy for Rs 250 in India courtesy Giftsnideas.

I order a cookies tower to be sent to Singapore for my son as Xmas present. I ordered this product because it was cute and special. Instead of the Tower, you guys delivered a basket which is totally different from what I have ordered. If GiftsnIdeas cannot deliver the product or do not have the product in Singapore, should at least check with me first if I would like to pick something else or if I would accept what is available. But GiftsnIdeas didn't check with me and just delivered something looks totally different from what I have ordered. I don't think this is acceptable, now there is two way of settling this issue:

1. GiftsnIdeas to deliver what I have ordered which should be same as what shown on my order OR
2. GiftsnIdeas refund me the total payment.

I am so disappointed. Purchased a gift for my son in South Africa and even though the status says delivered it has not been! All that I get from the staff is that it has been processed. I asked for their supplier details so my son can collect it himself and they refuse to give me the details. Hopefully someone will reach out to me and get this delivered before Christmas.

They took my money but never delivered the order. Fraud.
Order # 021133534
I want my refund.
Scam scam scam

I had placed my order 15 days in advance to ensure that the birthday -gift basket would arrive on 20th of Nov. I was ensured by Amy, Mary, Krish and Sam. Getting lip service from the Agents. The Gift has yet to arrive, now they estimated on Monday 23rd of November 2020. They are refusing to give me a full refund or cancel the order. Its not my mistake that they do not know how to estimated delivery timings and schedules. They have offered at 15% refund. What is money, then hearing or seeing the joy of your love one open a present on their birthday. Based on the customer service received for 2 days now, its the worst I have ever dealt with. I will never order anything from this company again. Reading my chat messages, saying sorry we will check. We will update you. If and when it comes, the issue, ITS Late! It was for my Fathers 81st Birthday on 20 of November. I thought it would be nice for him to receive a gift, since I could not be there. Ms. VERY UnHappy -Marian

I wish I had read all these reviews before ordering. I have doubts about the veracity of this site. The number of emails (19+) arriving within a few minutes and all asking for the same information. They were asking for too much information about my credit card, including scanned copies of both sides, which would have allowed free use of my card.

Terrible service.products don't match the description.
Terrible service. Products don't match the description and photos.
I am passionate about chocolate. That is why I ordered this chocolate basket for my friend. Unfortunately, I got A COMPLETELY DIFFERENT ONE, with less products and NONE of the products shown on the product photo online. I have asked customer service to look into the details of this delivery without any successful solution. So disappointed! My gift recipient was not amused. No solution given. Money wasted!

I placed these orders 5 days ago but they delivered the wrong orders. I sent them all the pictures and descriptions of ordered received. I was promised on online chat that they will get back to me with the resolution within 48 hours but it's more than 98 hours gone and I haven't got any reply. I try to call the phone numbers but they are all dead. I have sent three emails but I haven't received any reply.Today I was told on online chat someone will call me within half an hour but no one called in nearly 10 hours. Thanks

Ordered 2 gift baskets for my daughters in the UK and US for Christmas. A whole load of bullshit, till date nothing delivered. Chatted with Mary and Sam, first time they insisted items were delivered, the next was items have been shipped give us 2 days, then items are out of stock and the latest-trying to contact the shipper but no response. They are cheats and thieves. I have taken this as my act of charity for 2019!

Ordered for a birthday, destination Hong Kong. Delivered cake, flower bouquet and chocolates were a complete mismatch with the description on the website! Inferior quality, total rip-off. Immediately demanded a refund, Bank could not refund it, customer service of giftsnideas chatted with me twice for over 30 min. Very unprofessional, no refund, stated their policies. These state a total different procedure as actually exercised. Terrible experience and a total scam. Instead of ice-cream cake, flower bouquet and quality chocolates for USD 150 ! you get cheap cake, flowers from the street vendor and Bulgarian chocolates!

I have ordered a birthday gift to be delivered on 3rd of Oct, I kept following up with them since morning and every time they inform me that my order is out for delivery.
Unfortunately, they didn't do anything and it seems this company is a fraud.
Please help me to refund my money or deliver the gift by tomorrow maximum.

Order date: 27/09/2019
Order#: 02981765
Scheduled Delivery date: 03/10/2019
Price: 42.62 US $