Giant Eagle GetGocoffee (high energy mocha) mostly water - tastes bad.

Store # 3514 in Pickerington, OH. I was getting a high energy mocha and the machine started off with normal dark coffee for a second or two, but then pure-looking water for the rest. I've gotten these before but never paid attention to how it looked coming out. Told a worker but they said that's normal. Had to wait for it to cool down to taste it and it did not taste right. Like slightly flavored water - pretty bad. I drove to a different GetGo 7 miles away that had coffee and got the same high energy mocha. Watched it come out and it was dark coffee-looking liquid the entire time it was coming out of the machine. And this one actually tasted good. See pictures (light brown was the good one, the darker redish one was the bad one from this store). Desirable resolution would be to ensure that the espresso machine at this location is fixed and running correctly. And a full refund of $1.69 for the drink and $1.00 for gas.

Really love these drinks and the convenient location so would very much appreciate that this store gets their machine fixed so I can enjoy them regularly like I used to. Thank you!!

coffee (high energy mocha) mostly water - tastes bad.
coffee (high energy mocha) mostly water - tastes bad.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.