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Deceptive third-party site misleads consumers into believing they are booking through the hotel's actual website. The website mimics the hotel website and redirects to their third-party website for booking. Engages in charging massive and exorbitant fees for "Tax Recovery Charges and Service Fees" when booking a hotel room. When attempting to cancel the reservation, the "customer service and reservations" department informs there is a no refund policy. However, when booking online, you have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy. If you contact the hotel directly, you are told you could cancel if it had been booked with the hotel directly but as it was booked through the deceptive third-party website you cannot.
I have filed a complaint with the BBB and filed a dispute with my credit card.
Recommendation: AVOID at all costs. Insure you are booking through the actual hotel website
We have been scammed by getaroom.com, after reading the reviews, we noticed, no positive comments whatsoever. Only scamming experiences. We had to change our creditcard due to getaroom.com. Now we are chasing our money to get it back.