Menu
For Business Write a review File a complaint
CB Travel and Vacations Getaroom Deceptive and misleading hotel booking website
Getaroom

Getaroom review: Deceptive and misleading hotel booking website

K
Author of the review
10:57 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Deceptive third-party site misleads consumers into believing they are booking through the hotel's actual website. The website mimics the hotel website and redirects to their third-party website for booking. Engages in charging massive and exorbitant fees for "Tax Recovery Charges and Service Fees" when booking a hotel room. When attempting to cancel the reservation, the "customer service and reservations" department informs there is a no refund policy. However, when booking online, you have to agree to the cancellation policy, but nowhere does it state that the cancellation policy is a no cancellation policy. If you contact the hotel directly, you are told you could cancel if it had been booked with the hotel directly but as it was booked through the deceptive third-party website you cannot.
I have filed a complaint with the BBB and filed a dispute with my credit card.

Recommendation: AVOID at all costs. Insure you are booking through the actual hotel website

0 comments
Add a comment

More Getaroom reviews & complaints

Getaroom - I have a charge on my credit card that needs explaining. the name listed is cci*hotel reservation 855-707-6654 tx 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - No refund 39
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Wrong room trickery 13
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Huge scam 18
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Getaroom - tax recovery charges and service fees 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Incorrect booking date
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Getaroom - Sucks!! 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Getaroom - Book a room
Replied
The company left an official comment to this complaint.
Getaroom - Please get a full refund and don't ruin our honeymoon!!!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Getaroom Contacts

  2. Getaroom phone numbers
    +1 (800) 468-3578
    +1 (800) 468-3578
    Click up if you have successfully reached Getaroom by calling +1 (800) 468-3578 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (800) 468-3578 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (800) 468-3578 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (800) 468-3578 phone number
    Customer Service
    +1 (800) 293-2602
    +1 (800) 293-2602
    Click up if you have successfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (800) 293-2602 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number
    Booking
    +1 (469) 675-5368
    +1 (469) 675-5368
    Click up if you have successfully reached Getaroom by calling +1 (469) 675-5368 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (469) 675-5368 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (469) 675-5368 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (469) 675-5368 phone number
    International
    +1 (800) 293-2602
    +1 (800) 293-2602
    Click up if you have successfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have successfully reached Getaroom by calling +1 (800) 293-2602 phone number Click down if you have unsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number 0 0 users reported that they have UNsuccessfully reached Getaroom by calling +1 (800) 293-2602 phone number
    Customer Support
    More phone numbers
  3. Getaroom emails
  4. Getaroom address
    3010 LBJ Freeway Suite 1550, Dallas, Texas, 75234, United States
  5. Getaroom social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 13, 2025
  7. View all Getaroom contacts