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1.2 1614 Reviews

General Motors Complaints Summary

65 Resolved
1548 Unresolved
Our verdict: If considering services from General Motors with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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General Motors reviews & complaints 1614

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10:51 am EST

General Motors part replacement of same part within 10 months

In feb 2018 I took my car to a local reputable mechanic and had a part replaced.in dec 2018 my car was not running very well and check engine light was on again. This time I took my vehicle to my local chevy dealer because it was closer, and I was afraid to drive my vehicle any further. The dealership ran a diagnostic test on my vehicle, and among other issues, the same part I had paid to have replaced in feb, needed to be replaced again. Even after explaining this to the rep I was dealing with, the part was replaced. Again!

When I inquired as to why this part was not warrantied, I was told I would have to research and resolve the warranty issue myself.

I then contacted gm customer service and after 3 phone calls, including speaking to a supervisor, I was told there was nothing gm could do to help with this warrany issue.

I think this is ridiculous! Why would gm not warranty work done? Any reasonably thinking person would see that replacing the same part within 10 months would be excessive.

Please feel free to contact me regarding this matter.

Sincerely,

Debra caporale
[protected]

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8:58 am EST
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General Motors I own a 2014 silverado [protected] miles

It is in the shop getting a new transmission. I was told it needs new transmission lines because they are leaking at a cost of $300 . I looked on line and found a recall on them but found out my vin # is not covered.It said if the oil hits a hot surface it could start on fire. I'm wondering why it don't matter if my family burns up in a fire but it matters to you if other families do matter to you. They also told me it needs a new radiator at $1200 they said it is common in the 2014 . I bought a new truck because I wanted to have no problems and a warranty Incase something did happen. I have owned Chevy my whole life and always proud to be a Chevy man .I probably won't buy Chevy again

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5:48 pm EST
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General Motors unethical behavior (unnecessary services)

Re: 2018 Chevrolet Impala, VIN 2G1105S34J9114849
Dealer: Watson Chevrolet, Tucson Arizona
I had a scheduled January 25 10:00 a.m. appointment with Watson Chevrolet and
when I made the appointment I advised the service department that I wanted an engine oil and filter change and a cabin filter replacement. This was my first time
experience for a service at Watson other than a body damage repair about 10 years
earlier with another vehicle.
This Impala, with 30, 000 miles is in good condition and runs perfectly. I was given Chance Hart as a service advisor. I advised him of what service I had requested(oil &
filter change and replace the cabin filter and reprogram a new key I had bought from Watson)). I also advised him that I had bought the car less than 2 weeks ago and please have the technician assigned to the car to check it over thoroughly. He said the service would be about an hour and 45 minutes or something thereabouts. His estimate for the services was approximately $200 and I told him all right.
After I was there about an hour Mr. Hart came to the waiting room and said he recommended a cooling system flush and a brake system flush.
I was surprised about that on a 30, 000 mile car that looks great and runs great but
his job is to know when services should be performed and I wanted to trust him and
trust my first experience with Watson. Those 2 additional services totaled about $300 which brought the total to $523.09 out the door. After getting home from Watson I reviewed the Service and Maintenance section of my Impala Owner's Manual and was very disappointed to see that Drain and fill engine cooling system
is recommended at 150, 000 miles and Replace brake fluid is 150, 000 miles. By the way the Watson inspection report indicates more than 50% front and rear brake linings remaining. The brakes have been working great. With respect to the cooling
system the coolant was never low and the car runs nice and cool and has never even reached the half way point on a long drive. I like to be trusting and this was my
first experience with Watson service department but I was obviously taken advantage of with two unnecessary services. I haven't mentioned, until now, that I am a senior citizen but I am age 77 and maybe the service staff considered me naïve.

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11:00 am EST

General Motors chev equinox 2018

Windshield Wipers slow down to a crawl barely operable

Driver Display has cut out .. will not display digital speed, trip, etc information

Rear Hatch Liftgate has rust spots before 6 months from (New) vehicle purchase

This vehicle Was Purchase Cash ( New Vehicle not Demo ), It is a Premier Edition, 2.0 L Turbo model AWD .

You should have resolved the rust issue on rear liftgate by now. This was an issue with a 2010 Equinox I previously owned. Back draft causes the liftgate to undergo extreme environmental duress . So You should have extra coated ( protected ) this area. Also rust appears to be spots due to weld points or is started at rear liftgate stamping process.

The electronic Digital Display problem is not encouraging at all.

Get Your Acts together ... !

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3:26 pm EST
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General Motors 2014 gmc terrain, vin#, 2gkalsekxe6281616 104k miles

Vehicle has a pause or hesitation in acceleration between 35 & 39; the fault was acknowledged by Hall GMC and a separate transmission shop. However, both
diagnostic tests showed no mechanical faults on the vehicle.
The problem was investigated at the 97.5K mileage maintenance service when spark plugs, plug wires, transmission fluid, and transfer case items were replaced and again when torque convertor and a cracked manifold were replaced in an attempt to correct the problem.
Hall GMC said there are no computer updates available; however, please confirm there are no outstanding computer update and make a suggestion as to my next step in getting the problem corrected.
Glenda Penn

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1:37 pm EST

General Motors unethical behavior

my 2008 Chevy Tahoe Hybrid was towed to Laura Chevy dealership in Sullivan, MO the week of Thanksgiving 2018. I was enroute from Chicago, Il to Arkansas for the holidays. Service center rep Marko informed me they need to order a special part to diagnose the Hybrid. Upon hearing this I returned home to Chicago, 5 hours away from the service center. I was informed 3 weeks later that the Power Control Module needed to be replaced along with the body control module. I was asked to provide funds for the parts up front, $5200. Repairs were made and parts installed. Car would not start. The week of Christmas I was then informed that the Transmission Generator needed to be replaced due to no start, no crack issue. part was ordered. Part arrived, instillation was made. Car would not start. First week on Jan 2019 I was called and told the Transmission was now out and also needed to be replaced. Transmission was ordered, part arrived Jan 14th and I was told repairs would be completed by Jan18th. Now its Jan 22nd and I have no call from the service center giving me an update. More bad news is likely coming. This is a very big disappointment. I feel as though I am being lied to and begin held ransom.. as this service center cannot properly fix my GM vehicle and they are throwing money and parts at it hoping to succeed. this is all at my expense. I am being taken advantage of by a incompetent service center. Please help me

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12:16 pm EST

General Motors chevy silverado 1500

hi, I have a silverado with a leaking roof. I've spent a while troubleshooting it and found 2 to 3 possible problems. I contacted chevy and they said it would be $130 just to drop it off. They could not give me an estimate to fix or even an estimate to troubleshoot the problem. From the information i have gathered it has been a problem since 2014 and is still a problem on current models. That proves that it is a design flaw and nothing is being done to fix the problem. Even on current models. I don't think i should be charged this kind of money to have something fixed that was not done properly in the first place and is currently still not being done properly. Chevy told me it was case by case and would not give me an estimate for a problem that has been going on for years. How do they not know even a price range because countless people are having this same problem. Just google chevy silverado roof leak and see what comes up.

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12:11 pm EST

General Motors general motors management

It sickens me to see that there are still people who think that their skin color makes them better than other people. In 2019.

Even more disgusting is a corporate entity that tolerates racist behavior in the workplace.

I purchased a 2019 Equinox in December 2018. I am pleased with the dealership and the vehicle.

Had I been aware of the multiple racist incidents that occurred (and are occurring) at GM's Toledo plant, I would never have even considered purchasing a GM product. GM management's lack of leadership in Toledo indicates an even larger institutional shortcoming. GM has yet to publicly address a remedy to the Toledo White Supremacist incidents.

It embarrasses me that I own and operate a GM product. GM's inaction following threatening notes and nooses in the workplace is a cancer that will ultimately destroy the company.

Pay attention, GM. It's time you remember what really makes this country great.

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3:16 pm EST
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General Motors inside door handle on drivers side

The handle on the drivers side door, broken pieces of plastic kept falling out of handle and eventually all support for the handle feel out so that you couldn't grab the handle to close the door. I had to go to a local body shop and order a whole inside door panel to replace it. It was ridiculous how you had to replace the whole door panel instead of just the handle and it's very expensive. I've heard numerous reports of this happening to your vehicles and it's a design flaw that y'all refuse to fix or even have a recall on. I own a 2013 GMC Yukon . This happened about 2 years ago and was hoping for y'all to put a recall out but you haven't. I love gmc vehicles but this problem has made me think twice about purchasing another vehicle from you.

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Christopher Sturgeon
, US
Jan 17, 2019 11:51 pm EST

Probably because their workers are to busy hooking up with other homewrecking co workers .

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12:49 am EST

General Motors complaint against chevrolet lebanon services

Dear Mr.,
I am writing to your goodselves from Lebanon. I am Rabih El Cheikh Ali, owner of a Chevrolet Captiva, 2008 petrol model (VIN: KL1DC53FX8B254070 and Engine no. 051622).
The car was purchased brand new from the local IMPEX dealer. Everything was normal and the technical control was always done in the house of the Chevrolet.
Since July 2018, my car turned off while driving, and when I want to restart the car after it was parked, the starter works but the engine does not turn on. All this without any ignition on the dashboard.
After several visits to the garage of Chevrolet during which several repair tests were conducted; they changed the air filter, the box of the air filter, the cranck sensor, and by testing the fuel pump, the plugs, the battery, etcccc and of course I always pay the bills but still without vain...
In November 2018, they told me that they should change the ECM/ECU, sure problem of the car, but they need at least 2 weeks to import it from abroad.
At that time, I refused and I wanted to get the car especially that I no longer trust their professionalism but the surprise was that they wanted to deliver the car and the indicators of Fuel gauges, check engine and park sensor are all lit on the dashboard and they do not work. I wanted to talk to the director and explain what's going on, but they told me he's busy all the time and he's delegated another person to answer me saying it's all because of the ECM that I have to change and that costs $1800.
Meanwhile, I contacted General Motors Middle East Customer Communications Center who told me, after their discussion with Chevrolet Lebanon, that once the ECU changed, they guarantee to deliver the car without any problem and covering the problems set out above. I was obliged to agree by depositing a down payment by the first of December 2018 when they promised me to deliver the car after 2 weeks max.
At the beginning of January 2019 (one month after), they contacted me again to explain to me that they examined the reason for which the ECU was gone off and they have to change also the electric accelerator pedal which cost also $600.
Today, after 15 days again, they told me that the car is ready and they changed the fuel pump sensor also that they considered that it was the reason of the problem.
I have been a devoted customer of your reputed company for years and this is how Chevrolet Lebanon treat the customers (8 months my car is at the garage to repair same problem but with more and more mistakes, less and less professionalism and big and big bills - and now I am not sure it is or will be solved).
Now, the car still at IMPEX (your representative dealer in Lebanon) and I refused absolutely to take it back looking forward to your reply/opinion to resolve the problem and find a resolution hoping you will take my complaint seriously.
N.B: All my phone conversations with your regional/Middle east customer services are supposed to be registered if you want to be sure of my words.
Sincerely yours

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7:35 pm EST
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General Motors excessive oil consumption

I drove my daughter-in-laws 2013 GMC Terrain 15 miles to the dealership at Blaise Alexander in Muncy Pennsylvania after checking the oil level which was full. After arriving at the dealership I was told it was 3 quarts low and it needed a timing chain. The GMC terrain in question has approximately 82.000 miles on it . If this vehicle used 3 quarts of oil on a 15 mile trip I would like to know how replacing the timing chain is going to take care of the excessive oil consumption problem. From what I read on the internet the 2.4 liter ecotec motors that were manufactured in 2012 and 2013 were built with defective piston Rings which allow the oil to blow by. If this is the case why wasn't a recall issued for this problem. And why is the dealership charging for a Timing chain when the engine uses excessive amounts of oil. I don't think the timing chain is the problem other then excessive wear on the timing chain guides due to the lack of oil which was GMC's problem in the first place. I have owned gm cars and trucks all my life if I don't get a fair and equitable solution to this problem I will no longer purchase anything from Blaise Alexander or any other General Motors Dealership ever again. Thank you for your time.

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1:09 pm EST

General Motors tahoe 2016 ac condenser

Dear sir
i have Tahoe 2016 model which is already completed 110000 km which is completed its warranty and i got a complaint for AC which is having same problem with my friends car also but he clear it by warranty, so i conclude it is Regular complaint of AC condenser in this model so i wold like to get solution from the GM company which the agent in saudi arabia that Universal motors they cant support me

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10:03 am EST

General Motors marchese chevrolet service department

Brought 2013 Acadia to marchese Chevrolet in ny before thanksgiving for transmission issue. Was charged $650 and chastised for "not maintaining " vehicle. Issue was not resolved when I picked up vehicle thanksgiving morning. Immediately sent email to complain- owner, Bryan, responded same day telling me to call next day when he was in office. Couldn't get in touch with him until 8 days later. Brought Acadia back - they've had vehicle for 2 weeks, now telling me it's torque converter( tranny issue as I originally suggested). Dealership has not contacted me - I have called them 3 times to see status of repair. Missed promised completion date by over a week now, because " it's hard to get parts from gm this time of year". Very frustrated lifetime gm owner.

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12:59 pm EST

General Motors service/warranty

Started having brake problems on my 2015 GMC Denali 3500HD in May 2018. Service suggested having brake lines because after 3 years they can build up mositure and cause a spongy/sluggish brake pedal. I paid for service which improved pedal 7 to 10 days, since then they have returned to spongy pedal. Local dealer says nothing wrong but I have to pump pedal to stop vehicle. I have had it I for problem 4 or 5 times. Most of time all they would do is connect computer stating that nothing is wrong because no code showing. Talk with service manager, he drove truck he even said pedal was easy/slow to react but nothing is wrong. My truck has NEVER had a pedal like this and I have owned it since it was new. Need help on getting my truck fixed. I pull a fifth wheel camper and this is causing a safety issue. Please help

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12:42 pm EST

General Motors exterior body paint on new truck is defective

Purchased a 2018 Silverado 2500HD High Country 7/18. In Dec noticed white spots appearing all over the exterior paint. Paint is peeling and flaking off down to the metal. Internet searches reveal this is an ongoing issue with Chevy paint https://www.gm-trucks.com/forums/topic/204856-paint-issue-for-2017-silverado/. This is unacceptable and not what I expect after paying $70K for a truck that still isn't due for its first oil change I want the truck replaced.

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12:28 pm EST

General Motors 2010 engine/transmission problems

I purchased a used 2010 Chevy Equinox on 11/27/2016. It was presented to be as a vehicle that had warranty work that needed to be done and was turned into the dealership at a low price. The car at the time had around 63K miles at the time. The work was completed and we brought the car. Was told that basically the top of the engine was replaced. Not knowing the extent of the history of the car I did purchase the extended warranty. Since purchasing the car over the last 2 years, I have done a valve cover gasket replacement 3 times, Manifold replacement, piston and rings as well as several other minor things. The piston and rings went in Dec 3 2018 for service. After we received the car back, it felt that the transmission was reving up higher than it did in the past and I was told it was fine. On Dec 27th, 2018 my transmission went in the car. I was told that it is the 3rd, 5th and R plate that was cracked and needs to be replaced and it was $5500 to fix it. It now has 105k miles. I love my car, but I don't understand how a car can have this many issues. I have never had a car with such problems. I don't know what to do at this time, the amount of work that needs to be done on this car has been extraordinary. Please advise

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12:50 pm EST

General Motors buick envision 2016

My car console panel lights do not work properly and it is NOT SAFE.

I deep more research it looks like an existing issue with all [protected] envisions. It wasn't a recall but an announcement for repair, which does not come up in regards to recalls. Which they made an announcement for repair on May 11th, 2017. So Buick knows there is an issue, and they should have fixed it. See the links below. From reading the issue seems to be that there is a day/night sensor that adjusts the screen brightness and as you are driving, if a shadow briefly hits sensor then the panel dims.

https://gm.oemdtc.com/7438/17148-service-update-instrument-panel-cluster-lighting-too-dim-2016-2017-buick-envision

and

https://www.obd-codes.com/tsb/2017/buick/envision/

Here are two complaints filed regarding it.
https://www.carcomplaints.com/Buick/Envision/2016/accessories-interior/dash_lights_dim_randomly.shtml

I also attached a PDF and Excel linking your pictures and videos, providing the date, mileage, reason and link to the photo/video.

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8:41 am EST

General Motors david chevrolet, niagara falls, ny

After my wife purchased an Equinox on December 18, 2018, we referred my daughter Lindsay to Al Bax. Al is a lifelong friend of mine since high school and thought we could trust him. Actually, that's the only reason we came back to David Chevrolet, we had a not so pleasant experience with our previous lease at your dealership. However, we trusted Al and he came through as expected with two options, $340.00, 12, 000 miles a year for 39 months or $340.00, 10, 000 a year for 36 months. Our lease agreement, $340.00 a month, 36 month term, 10, 000 miles per year, first month at time of signing. Al then said he would be able to get Lindsay the same deal ours was as long as she had a cosigner. When my wife cosigned papers, on December 26, 2018, she asked Brian if this was the same deal as hers, his answer was YES same deal. When Lindsay signed papers, she again asked if this was the same deal as her mothers, he answered yes, other than excess miles rolled in to payment, which was fair. What it turned out Brian switched term to 39 months. We were at dinner that night when we found out they switched Lindsay's term to 39 months. We looked into FTC, Cooling off Rule, which apparently doesn't apply. That all said, we will explore any and all options to handle this misrepresentation and as far as I'm concerned fraud. On an additional note, we were promised roof rack, which we don't have and Lindsay's radio is having trouble, when she called the service department, they told her to call Al Bax. After our household have leased 6 cars from David Chevrolet we have two new Equinox, one not delivered as agreed to and the other with a malfunctioning radio. They owe my daughter the three extra months over charge $1, 077.00

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8:17 am EST

General Motors 2018 chevrolet silverado lt

I just bought a new 2018 Chevrolet Silverado LT 2 weeks ago check engine light came on at 400 miles I called on star and I was told transmission not performing correctly . So I take it to the dealership they tell me needs a sensor it will be ready next week. Brand new $50, 000 truck and cant even drive it . It's a brand new truck already having problems. needless to say I am not very happy with Chevrolet.

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3:39 pm EST

General Motors gap refund from gm dealership

I bought a new 2018 1500 sierra pickup April 2019 from Wiesner GMC in Conroe Texas. I traded in a 2017 Yukon XL with gap insurance ( I also purchased from same dealership) The dealership never cancelled my gap insurance even though I asked on 2 occasions. I cancelled it and Partners Alliance (the company the dealership uses for gap) sent the refund on Nov. 28 2018 the refund to Wiesner gmc. I have contacted via email the finance dept. on 3 occasion with no response. I sent the General Manager 2 emails via the website with no response

My name is Curtis Barron
25807 sarah spring ct
Spring Tx 77373
#[protected]

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General Motors In-depth Review

Company Overview: General Motors (GM) is a renowned American automotive company that has been in operation for over a century. With its headquarters in Detroit, Michigan, GM has established itself as one of the leading manufacturers of automobiles worldwide.

Product Range: GM offers a diverse range of vehicles, catering to various segments of the market. From compact cars to SUVs, trucks, and electric vehicles, GM provides options that meet the needs and preferences of different customers.

Quality and Reliability: GM is committed to delivering high-quality and reliable vehicles to its customers. With stringent quality control measures in place, GM ensures that its vehicles meet the highest standards of performance, durability, and safety.

Innovation and Technology: GM is at the forefront of automotive innovation, constantly integrating advanced technologies into its vehicles. From cutting-edge infotainment systems to autonomous driving features, GM strives to enhance the driving experience and stay ahead in the industry.

Customer Service and Support: GM prioritizes customer satisfaction and provides excellent customer service and support. With a wide network of dealerships and service centers, GM ensures that customers receive prompt assistance and maintenance services for their vehicles.

Pricing and Value for Money: GM offers competitive pricing for its vehicles, providing customers with value for their money. With a range of financing options and attractive incentives, GM makes owning a quality vehicle affordable and accessible.

Environmental Sustainability: GM is committed to environmental sustainability and has taken significant steps to reduce its carbon footprint. With the introduction of electric and hybrid vehicles, GM aims to contribute to a greener future and promote sustainable transportation.

Safety Features: GM prioritizes the safety of its customers and incorporates advanced safety features into its vehicles. From advanced driver-assistance systems to robust structural designs, GM vehicles are equipped to protect occupants and prevent accidents.

Reputation and History: With a rich history and a strong reputation in the automotive industry, GM has established itself as a trusted and reliable brand. The company's legacy of innovation and quality has earned the trust and loyalty of customers worldwide.

Financial Stability: GM has maintained financial stability over the years, ensuring its ability to invest in research, development, and manufacturing. This stability reflects the company's commitment to long-term growth and sustainability.

Market Presence and Competitiveness: GM has a significant market presence and remains competitive in the automotive industry. With a strong global footprint and a diverse product range, GM continues to attract customers and compete with other leading manufacturers.

User Reviews and Ratings: GM vehicles have received positive reviews and ratings from customers worldwide. Users appreciate the performance, reliability, and features offered by GM vehicles, making them a popular choice among car buyers.

Awards and Recognitions: GM has been recognized with numerous awards and accolades for its vehicles and contributions to the automotive industry. These accolades highlight GM's commitment to excellence and innovation.

Social Responsibility Initiatives: GM actively engages in social responsibility initiatives, focusing on areas such as community development, education, and environmental conservation. Through these initiatives, GM strives to make a positive impact on society.

Partnerships and Collaborations: GM collaborates with various organizations and partners to drive innovation and address industry challenges. These partnerships enable GM to leverage expertise and resources, fostering growth and development.

Accessibility and User-Friendliness: GM prioritizes accessibility and user-friendliness in its vehicles. With intuitive interfaces, ergonomic designs, and advanced connectivity options, GM ensures that customers can easily navigate and enjoy their driving experience.

Warranty and After-Sales Services: GM provides comprehensive warranty coverage for its vehicles, giving customers peace of mind. Additionally, GM offers a range of after-sales services, including maintenance, repairs, and genuine parts, to ensure the longevity and performance of its vehicles.

Online Presence and Digital Experience: GM has a strong online presence, offering a seamless digital experience to customers. Through its website and mobile applications, customers can explore vehicle options, schedule test drives, and access information and resources conveniently.

International Expansion and Global Reach: GM has a global reach, operating in various countries and expanding its presence internationally. This global expansion allows GM to cater to diverse markets and meet the needs of customers worldwide.

Future Outlook and Growth Prospects: GM's future outlook and growth prospects remain promising. With a focus on electric and autonomous vehicles, GM aims to lead the industry's transformation and continue delivering innovative solutions to customers.

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