General Motors Corporationcadillac of novi service center

C Aug 01, 2018

I have leased Cadillacs for decades now. I currently drive a 2018 ATS. I took it in for an oil change and a factory recall. Cadillac of Novi service area gave me a loaner car. I returned the car the next day and I didn't know m son had placed a bin full of personal items such as his high school diploma, pictures and other important papers. The service area did not check the trunk and loaned it out to another customer. We never were able to find my sons belongings. I called Mike in service 4 times and he didn't return my calls after I told him what happened. The manager called me back letting me know they cannot find them and it's my fault. I disagree

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