General Motors
reviews and complaints

I purchased a 2016 ATS and had to lemon it due to the dealership can't seem to fix the transmission problem. I know am dealing with trying to
get my money back and getting the run around from GM I am know having
to keep this complaint opened longer with BBB til I get all my money
owed to me... keep getting this BS about since I refinanced per lemon law
it states to receive all money down and payments minus usage and she keeps coming up with way below that I should be getting back. So I guess will have to keep fight with GM and get BBB more involved.
I guess should have gotten a Lemon law lawyer.. Maybe I should go put
this crap ATS in front of a Cadillac dealership with lemons all on it and
see if I can get my money

I leased a new 2015 Impala at the end of May 2015. In October of 2015 while traveling on the freeway (with my children), I had a sudden reduction of power...deceleration from around 70mph down to 30mph in a matter of seconds. The stabilitrak light and engine light came on. The car only had approximately 10k miles on it at the time. We took it to the dealership and were told it was the fuel pump, which they replaced. I figured it was a fluke since it was a brand new car.
In October of 2016 I had the exact same experience, again on the freeway, and again resulting in a near death situation. This time I had the dealership tow in the car to check it out. I was informed that it was the fuel pump once again. At this point I was concerned and angry and informed GM that I wanted out of this vehicle. They said I could get a different vehicle but my lease would start over for another 39 months. Not acceptable since I no longer have faith in GM/Chevy and shouldn't be punished for their car being a death trap. When we asked about the reduction of power, we were told by the dealership that it was a safety feature?! Apparently GM is concerned about keeping their engines safe but not the occupants in the vehicle!
Last week (March of 2017) the same event occurred for the THIRD time! Only about 3k miles since the last time it happened. I took the car into the dealership once again and contacted GM once again to voice my concerns (DISGUST) with this vehicle. The dealership service center called to ask if I use e85 fuel. I told him I did on occasion, since the car clearly states it can take e85. Dealership said while talking to GM themselves about this problem, it was decided that I should no longer use e85. They changed the fuel pump once again and gave me the car back. I called GM and told them this was completely unacceptable! Not only are they telling me not to use e85 (less expensive gasoline was a bonus to us when choosing this vehicle), they are NOT concerned with the fact that I could have been killed in this car on several occasions. We asked our rep at GM to give us the name of a higher up person. He told us it was "Mary" but they don't deal with customers. Ummm...? We told him to voice our concerns to "Mary" and get back to us. I clarified with him once again that their only resolution for me is to tell me not to use e85, to which he said yes. I'm not done fighting for my safety (and my children's safety), and if you drive a GM, I sincerely hope you never have these issues. As for me, I will NEVER purchase one of their death traps again and I will tell everyone I know about it!

Buying was a breeze, my sales person matt house was awesome, but after that everything was down hill. They wrecked my new 2016 car while in the shop to get the upholstery package that I was upsold at purchase and some minor things taken care of.
I have been ignored concerning this incident and never once did any management call until I complained and complained. Their insurance company called to find out where I wanted the check sent, I told them I didn't want a check, I was then told that the dealership had sent it to me, have yet to receive it as of this posting. Then they repaired my vehicle without my authorization, preventing me from taking the vehicle for an unbiased estimate and to get an estimate for diminished value (Which by law, I am entitled to). Just spoke to bill schneider the gm who started off extremely rude considering I am a client that had my vehicle wrecked by one of their employees. When I told him there was a diminished value he said I had to deal with their insurance company, when I stated I had not authorized repairs he stated to me that they are a major dealership and do millions in business and they have documentation I authorized it, not true. No one at this dealership wants to handle this in a professional business like manner. I have tried to resolve this is a reasonable and equitable manner for both myself and the dealership. They expect me to accept the repaired vehicle back with no regards to the value since it was wrecked.

Priority chevrolet
Here is an e-mail I sent to bill schneider trying to resolve this is a professional and business like manner.
From: evelyn strader
Sent: friday, march 10, 2017 7:58 pm
To: bill. [protected]@priorityauto. com
Cc: michael strader
Subject: my vehicle was wrecked by priority
Hello mr. Schneider,
I hate that it has come to me having to contact you concerning what is being called an "incident" that took place with my vehicle while at priority chevrolet. My experience so far has been horrendous, and I am trying to determine if I am being lied to with the intent to take advantage of me or if the communication at the dealership is just that poor.
I purchased a 2016 chevy trax lt on february 4, at that time I also purchased the upholstery package and went over the vehicle as far as scrapes and dings and was told when I brought the car in I would receive the 2nd set of keys. I did not hear anything and called and made an appointment. The woman on the phone that scheduled the appointment seem disinterested and put out when I started down the list of items to be repaired but did schedule my appointment for 7:15 am on february 28.
February 28-took vehicle in for upholstery treatment, have scratches and dings taken care of, to find out if floor mats should have been with the vehicle or if they were optional, to have the drivers mirror taken care of along with a piece of loose rubber by the sunroof.
March 2-called to check on my vehicle, received a phone call back stating the scrapes and dings had been taken care of on tuesday the 28th, that the drivers mirror had been ordered on wednesday, march 1 and that it was due in march 2 and that the upholstery would be done on friday, march 3 and I would be able to pick my car back up.
March 3-received a phone call about 11:30-11:45 am from garland that my vehicle had been involved in an accident the evening of march 2nd with a ford f-150 while being moved to have the drivers mirror replaced. I was also asked to bring the loaner vehicle back because I would have to be switched into an enterprise rental vehicle due to insurance reasons. I went to the dealership immediately and asked to see my vehicle and took pictures. I was then taken to enterprise and was given a vehicle. I asked repeatedly about the incident and if it would be reported to car fax. I received extremely vague answers.
March 6-received a phone call from penn insurance company as to where I wanted the check sent. I told the gentleman that I had not determined whether I wanted the vehicle back, I had not purchased a wrecked vehicle and that I did not want the check. I asked then how much the damage it was, he stated 1500.00, I told him I thought that was quite low and asked who did the estimate and he replied priority chevy but that I could take it anywhere. Explained to him no one from management had contacted me to speak or even explain the process. He said he would let his client know.
March 7-jennifer from collision called and said my vehicle was there and they were going to order the parts. I then told her that the insurance company had contacted me, that management had not and I was not happy and the same spiel about the car being wrecked and diminished value of the car now and that I was not signing anything. She e-mailed me the estimate and also a form to authorize the repair of the vehicle. At that time she also informed me that the insurance company had sent me the check, I told her that I had told them not too. She said she would let management know. My son called the dealership and left a message for ray to call him but received a call from bob. He let bob know that he himself had referred 11 people to your dealership in the last 6 months that purchased including myself and he was not happy how this situation was being handled. Bob called and left me a message on the 7th, and I returned his call and left a message.
March 8-belen called to let me know my vehicle was at the body shop. I told her the same thing I told everyone else that management had yet to speak with me, value of car being diminished, about the insurance company, jennifer calling etc. She said she would let management know. Bob did call and explained that accidents happen and that priority would fix my car and it would never look as if it had been in an accident. I explained at that time that I was not happy, I understood accidents happen but that I didn't buy a wrecked vehicle. He said he understood and that although I could take the vehicle anywhere priority would be able to make sure the paint etc matched up. I told him, he and I both knew the vehicle had a diminished value and that the labor rate on the estimate of $40.00 was not your normal rate. He stated he could speak to the insurance company about a diminished value claim, I told him I am a business person also and that I had thought about this. I let him know I would prefer not to have to pull my vehicle from priority and take it somewhere else for an estimate and that I had come up with a list of items that I would like that I thought would be equitable to both parties to compensate for the diminished value. They are as follows:
Floor mats, if they were already not to be with the car
Fog lights
Rain guards
Smokers package
Cargo mat
Hood protector
Blind spot mirrors
Paint protection
Explained that I looked at the retail prices with labor on your site and thought this was more than fair. He stated he would take this to the powers to be and get back with me.
March 9-jennifer called to state that the car would be going back to the service department on friday the 10th. I told her at that time, that I had not received the check from the insurance company. She said she was going to call and ask when it was sent out.
March 10-belen called to tell me my car would be coming to the service department on monday, march 13 and that the original repair items would be taken care of and I could pick it up. I then asked her if my car had been repaired when I had not authorized it. She got quiet, I told her if I was short to please not take it personally. Said would let bob know. Bob called me said he had not forgotten about me but that the powers to be had not responded to my request. I asked him if my car had been repaired, he stated yes. I asked him how that happened when I had not authorized it, he said chris told him I had. I have no idea who chris is and told him I absolutely had not authorized it. I then said so, I cannot even take it anywhere else if we cannot come to an agreement I told him jennifer had e-mailed me the estimate and form to authorize it and that it was still sitting on my desk. He said he would have to look into it. I called my son to update him and he went to the dealership to speak with bob. Bob told him that I verbally authorized the repairs, not sure where he received that information or from who. My son told bob that this entire situation was unacceptable, that he himself had not followed through on the things he said he would.
As you can see from this very tight time frame and me complaining to anyone and everyone calling me and me trying to negotiate with bob on wednesday that in no way did I approve or authorize repairs.
I would appreciate a phone call from yourself to discuss this matter or set up a meeting.

Good evening,  I'm not normally the type of person to complain about anything.  But the personal experience I had with one of your dealerships was so awful I felt the need to share.  If you care about your brand at all I think you will take my comments into careful consideration.  I shown interest in a truck at one of your dealerships approximately a month and a half ago.  I reach out via the dealerships we site.  I informed the salesmen of my interest in two trucks.  I informed him of my wants and he was confident he could meet my needs.  After he had a discussion with his sales manager he brought him over.  The manager was very rude and had zero interest to help my out with my requests.  I left that day with no deal done.  Approximately 1 week later I was called by the salesmen and he was confident the dealership could get the deal done.  Again sales manager came over and offer a deal no where near what was agreed upon.  Again was very rude and had zero interest other than making a deal that was never discussed.  Approximately two weeks later.  My salesmen say deal can be done for this a month.  Little but more than I wanted but I agreed.  I left work early and came into the dealership.  Everyone was polite.  No sight of the sales manager. I filled out some paper work than met with the financial guy Cory.  He said everything looked good.  Tried to sale me on extended warranty etc.  Overall said deal was done.  Financing was approved. Signed my contract and went on my way in my new truck.  Was very excited.  Shared pictures with friends and family.  Drove to work for the next couple weeks.  This last thursday I received a phone call from a different financial guy stating had to make a small change to the deal and need you to come back in to sign the new contract.  Again this is two weeks later.  I ask him what changed.  He says I want to discuss in person.  The following day I call in and state I can't make it in this evening can I come back tomorrow around 11:00.  He says no problem

  I call that morning and talk to the reception and ask if Cory's in.  She says he should be in any moment. I said perfect I will be in at 10.  He wasn't there.  So I meet with a different financial guy.  He says actually deal can't be done unless you put 5, 000 down.  I'm very upset to hear this as anyone would.  So at this point my only option was to take my car back.  Our original deal was no money down and was told that wasn't a problem.  So I waited out in the parking for my original car to be pulled around which took 30 min.  So now I'm texting my girlfriend that I have the car back.  Overall this was the most awful experience I have ever been apart of.  Now I have to explain to all my family and friends how incompetent your dealership was.  I hope this Helps you understand how terrible my experience was and that you wouldn't want any company like this dealership representing your corporation.  I'm from a family that has had generations of Chevy and gmc vehicles.  I hope you take my story into careful consideration.  I hope you car enough to not allow a dealership at the crooked level they are to existence.  The dealership that I had this awful experience at is

Liberty gmc

8660 W Bell Rd, Peoria, AZ 85382

Patrick my salesmen was very polite and professional.  Everyone else was awful and so was my overall experience.

Devon Davis

[protected]

Sent from my Verizon, Samsung Galaxy smartphone

I called Markquart Motors GM dealer to get a ballpark figure on what it would be to change the steel brake line that runs from the junction block located on the frame of my 2004 GMC duramax crew cab about mid driver door to just before the rear end. (about 10 feet) The guy told me the book said about a hour to change so it would be a $100 to 200.00 depending on what they run into. I had my truck there for the appointment on time and they said they would run it in and check it over. My wife and I returned home (she followed me with her car) in about an hour they called and informed me that they could just change the one line and it was going to be $450.00. I was in total shock. I told them no and that I would be down and get my truck. When I went to get it they charged me $78.23 to write out a slip telling me exactly what I told them was wrong. They took nothing off of the truck to inspect it or nothing. Then they raised the estimate $250.00.
Quite the scam, 10 elderly people like myself a day $780.00 dollars for doing nothing. The invoice # is 292350 paid in full via Credit Card. The book that I received the original quote from was correct. After I had the brake line it took me about an hour to change it with the truck jacked up on one side and the use of a creeper.

We bought one of the very first 2015 Suburbans here in the DFW in May 2014. Its been awesome. I love it . Especially the new color interior.
I have ony had one issue with a rattle in the dash, but its not all the time. Its periodically seems to be more when its warmer.
But I"m writting about something that has come up in the last few months that concerns me. I seem to be having trouble with the steering when I turn. Hard for me to explain. It seems like its rubbing, its getting more resistant lately with turns.. some days its more than other days. BUT it is getting worse. I ask a chevy worker when I dropped my daughter off to have her truck worked on if they had seen this and he said yes. I looked it up online and there has been problems. They change different things but nothing is helping. I ask him is there a recall on it, he said as of right now NO! MY question to you is have u had more complaints about this and is this dangerous for me to be driving around with my children and grandchildren? My 3 years 36 miles warranty will be up in May. I can start the process of taking it in and letting them try to figure it out.. because he said it will be a figure out game basically, and it looks that way online too, with replacing alot of different things. If you know what the problem is, I sure would like to know before I go through all that back and fourth to dealship thats 10 miles away and be without Suv off and on all the time, with no way to get around. We have been loyal GM customers all our lives I have owned 3 suburbans. 3 tahoes, Malibu for my daughter, Silverado, trailblazer, Lumina, Z-28 and camero since I was 18 I'm now 51. My husband has owned nothing but Chevys with many truck, and it favorite in the last years he has owned 4 duramax. My son now has one of them the 2011, , , he says the steering in it is shaking really bad. going down the road.. thats a concern too... Point being we love and stand behind chevy products all the way. I'am just concerned for our safety of my sons and with what is now my most favorite Suburban of all ! I hope there will be answers for this problem !
Thank you your very loyal Chevy customer,
Laura and C. Scott Thames

I purchased a used 2013 Cadillac ats from one of your certified dealers in Riverside California on June 24th 2016 under the impression that the car was in good functioning condition, shortly after owning the car I started to notice it would smell like coolant and would sputter while driving almost as if it were on the verge of stalling or cutting out, when I took the car into the dealer for an oil change they informed me that they could not find a leak in the hoses and the car was fine and these engines just ran rough, the coolant smell continued and soon I would sporadically see the check engine light turn on, on 3 different occasions I had called and informed them the check engine light had come on and they told me to bring it in, the only problem would be that after a few hours or sometimes a day or two the light would turn off before I could take the time off work to take it in while the light was on as I was told nothing could be done if the light wasn't on, on 12/05/2016 the check engine light turned on and I called off work to finally attempt to fix this problem, I was informed it was an exhaust cam solenoid and that was replaced under ally warranty, the problem continued and even got worse after the replacement of the solenoid because soon after that happened I started to notice it would eat more coolant and the coolant would bubble in the reservoir overflow, when I took the car in again for an oil change I informed them and they told me that happens when the coolant level is low and If I added coolant it would fix the problem, I stayed on top of the coolant issue and the bubbling did stop for awhile but I noticed the overflow would fill up to the top and not re empty out when car would cool like in previous cars I have owned, I continued to drive car until it finally overheated and I had to stop and wait for the car too completely cool down, I took car back in on 2/17/2017 and told them the problem with the coolant had gotten worse and asked them to run a test to see if it was a blown head gasket or a leak in the cooling system that has been causing the problem, I was informed that the car had a crack in radiator on the bottom right side and that was causing the coolant leak and the bubbling in overflow and it would be a 1300$ fix, it didn't make sense to me because the way the coolant was disappearing it would have had to have dripped on the ground when parked and ive never seen a puddle when id park the car. I took the car to a shop half a mile from my house and they informed me the car did have a leak but not where the dealers compression test had originally shown, the car was leaking on the top left hand side of the radiator not the bottom right as they had informed me at the dealer, i had to pay 900$ to get it fixed. i got the radiator replaced and topped off with coolant and yet again i noticed a significant drop in the coolant level but was told by the dealer to test drive the car and to take it back to them if it continued and that theyd only charge me half the amount they usually do to diagnose it. i drove the car for two days while carefully monitoring the gauges for any inconsistency, on Saturday morning a little past midnight the car sputtered and completely died out throwing up the check engine light, abs, traction control and a few other things all at once, when i attempted to restart the car i realized i had no control over anything electrical in the car and the brake and gas were stiff and i was unable to shift into neutral to move the car to a safer position. The car was towed to a nearby dealer where i was told by the service technicians that my motor had completely locked up and they cant seem to figure why, they told me they originally believed it was an electrical issue but after testing it the starter, alternator & battery appeared to be fine. after extensive research on forums and complaints about the car i found that i was not alone and this has happened to multiple people with the same car with the end result being a motor replacement or dealer buy back, i then got an uber to the dealer i originally purchased the car from in an attempt to get them to fix, trade or buy back the car because it was faulty from the beginning and the car fax even showed multiple visits to the dealer by previous owner for engine idling and to get cooling system checked all of which i was told was "basic maintenance" when i originally asked if the car had any issues before buying the car in the first place, they told me there was no proof and the most they could do would be to pay half of the cost to have the dealer where it is currently at inspect it unless i had it towed to them myself out of pocket($560) and they would inspect it themselves, i don't see why i would have to pay to get the car fixed when i have done my part as the owner to inform them of the issues and take the time off to bring the car in for them to not do a thing about it, this is a well documented issue with these cars on online forums with multiple people complaining about the same thing, i have kept my cool throughout the entire process because i love the car and my family has owned multiple gm vehicles but it is really disgraceful that even when providing them with proof of the problem and even examples of it happening to other vehicles of the same kind i get blown off and left 20+ thousand dollars in debt for a car that was sold from a certified dealer, this type of behavior would be expected from a random scammer on the street but not from one of your certified and well known dealers. i would have been happy if they took the time to actually look at the problem and what other dealers did to fix it but even after showing them profit was a common issue but i was blown off, i really wish someone at a bit higher level would reach out and help me resolve this issue, i still love and believe in GM's quality of vehicles but i know that not every car off the production line comes out to expectation, i feel a full refund or trade is more than fair for this situation, like i stated above i still love these style cars but there's no denying the fact i was sold one of the few faulty ones as this is a well documented problem both online and by the two previous owners in the Carfax, the Carfax shows multiple maintenance visits for the engine and cooling system with one of the owners only owning the car for 10 months before returning it to the dealer, i hope you take the time to look into this as i am very unhappy at the fact this issue has yet to be resolved and was not acknowledged by your certified dealer before selling me this defective car.
please get back to me soon via email at [protected]@gmail.com

-Gerardo Rodriguez

Sir:
I went to Ourisman Chevrolet to correct a check engine light for two emissions faults on my 2009 Impala. Ourisman described work to replace a valve and a pump. Ourisman service checked the fault codes taking most of a day, and then telling me they would have to order parts. Ourisman could not install these parts that first day. Ourisman billed me $753 for both parts prior to performing any service other that diagnosing the check engine warning light. I paid $753 that day to order these parts and I returned the following week. The service representative did tell me that first day the $753 covered parts, but my receipt stated, "Total Parts and Labor".
When I returned the following week after Ourisman replaced the pump and valve the service representative asked me to see the cashier. The cashier gave me an invoice for an additional $690. This invoice was to pay labor charges. I discussed the original statement, "total parts and labor" for $753 with the cashier, the service representative, and then a service manager. Ourisman representatives told me I owed both bills for a total of about $1443 covering charges to install a pump and a valve.
I paid the entire bill after an argument in Ourisman's Service cashier's area even though I believe the invoice language is misleading.
Additionally, charging a shop rate of $135 / hour for 4.5 hours to change an emissions pump and a valve is excessive.
Thirdly, Ourisman continually misspells my first name.
After this experience I will not return for service or to purchase a new car.
My wife was considering purchasing a new Chevy to replace her 2005 Ford 500. We will look elsewhere.
Please correct Ourisman's billing invoice language to eliminate confusion for others.
I have copies of all three invoices detailing the above transactions and can provide if necessary.

Barry Lincoln
[protected]@cox.net

On January 31, 2017 I took my 2016 Chevy Trax to Merollis Chevy, Eastpointe, MI for 2 recall service maintenance and an oil change.
The next morning when I turned the Heater fan on is started to vibrate and make a very loud noise. I contacted the dealership to advise of the issue and the person via chat said they would have Herald Furlong the Service Dept. Manager contact me. No response for 3 days, so I contact the dealership again. They reassure me my message was received and Harold would contact me. I received a voicemail from Harold a couple days later just before he left the dealership for the evening. I called back next day, I was transferred to his voicemail and left a message. February 14, I receive an email from Harold stating he tried to reach me numerous times. I responded back and stated the same and I wanted to schedule time to bring the vehicle back in. Never heard back from Harold again. I filed a survey complaint about my service there. I was contacted via email by Monte Perkins on Feb 17. I responded to his email on Feb 17. no response. I emailed again feb 21. I called on again and left another voicemail on Feb 28. Still no response. Since then I received my diagnostics report on my vehicle and my oil life is less than 20%! This is unacceptable as I just received an oil change service on JANUARY 31! All I am trying to do is get the issues fixed on my vehicle that were a result from bringing it in for recalls and an oil change. It's very frustrating that I can't get anyone to call me back and take responsibility for the issues I'm now having with my leased vehicle. I want Merollis to take care of these issues as well as compensate the oil change and mileage for the inconvenience and trouble they have caused me.

I bought a 2016 Stingray Corvette in July 2016. The car has a number of problems with only 7, 400 miles on it. The windshield is only warranted for 12 months but mine started delaminating at the top edge and now has a crack in the glass at the very top right corner. I've complained from day one and the Chevy dealer could care less. This is from a defect in the glass not from impact of a rock or other object hitting the glass. The Corvette forum states there have been many of these defective windshields gone bad and were replaced.
The car from day one has a warble sound coming from the rear differential and has been well documented on the internet but my Chevy dealer doesn't seem hear it every time I try and explain it to them. The noise comes on with lite acceleration at 1500 RPM. There are lots of reported Corvettes experiencing this same complaint with a noted fix for this.
My car also had a valve lifter fail and had to have the motor torn down with less than 6, 000 miles. It was at the Chevy Dealer for over 25 days. During that time I requested they find the warble sound and replace the windshield. At the time I picked up the car they stated they couldn't find the noise I described. I asked about the windshield and was told they would get back to me after talking with a GM Rep. It's now been 3 months and passed the 12 month glass warranty. I love the car but can't understand the quality issues with this car. This car has been a lemon so far. If I could trade it in for a new one I would.

I will not name the dealer since the dealer had nothing to do with the GM offered incentive only 4 days after I purchased my car. We bought our new Cascada on January 27 and were told we got the best deal available. In other words, the dealer would let us walk if we could find a better price. We bought the car and on Feb. 1 new advertising came out that our exact car had a lowered price of another $2500! We contacted the dealer and were advised that was a GM incentive and the dealer did not know of the new sales price until Feb. 1. We contacted GM and they confirmed the dealer was not aware of the new price when we purchased our car. GM was not willing to do anything to compensate us for this $2500 difference. My wife has her new car, which so far she loves, but we both have a bad taste in our mouths from this deal. Before making a purchase on a GM car, warning, contact GM to see if they will be offering any new incentives in the near future. We could understand if this were a month later, but 4 days? And GM offered nothing to try to make us feel better about the deal.

I had the left rear hub assembly replaced on Jan 7 after experiencing loss of acceleration, ABS light, traction control light, Stabilitrac light. My personal mechanic replaced the right hub assembly on Jan 6, and the lights stayed on, so I had the car towed to the dealership where they replaced the left. The left front hub was replaced 3 days after I purchased the Cadillac (12/7/15). On 2/21, the ABS/traction ctrl lights again came on, I experienced loss of acceleration, and had to have the car again taken to the dealership. The rear wheel hubs were cleared of metal debris. When I talked to the mechanic about how this happened she literally told me 'You must have driven through a pile of metal shavings or perhaps drove through a puddle that had a lot of metal debris in it and that is what was stuck to the magnetic ring on the hubs'. She then told me that this was very atypical and that replacement of the hub was also very atypical. When I questioned her again on how is it possible that both hubs in the back were affected, but not the front; if I truly did run through something, I cannot possibly be the only person in a Cadillac whose has driven over something metal, and how is it that this is not more common (if that were true), and she said she really didn't know. When I spoke to my personal mechanic (Jeff Payne, Payne Auto Body, Cortland Ohio), he said he has never heard of such a thing and actually found her explanation puzzling. He spoke to several other auto body/mechanics and they felt the same way. I no longer feel as safe in my Cadillac as I did when I first purchased it and am actually in the market for something else. I am driving my son to an Olympic training coach who is 2 hours away (one way), 3 to 5 days a week and since December of 2015 have put nearly 50, 000 miles on the car, which I told the salesman I would be doing when I bought the car. I cannot be driving onto and off of exit ramps or driving along the turnpike at 70+ miles per hour and loose acceleration; this could end up in a potential deadly consequence given the amount of semi traffic I encounter driving as much as I do. Replacement of the left rear hub assembly cost a total of $618.10. My personal mechanic replaced the right rear at a cost of $200 and replaced it with a higher grade hub than the one put in by the dealership. Cleaning of the 'debris' from both rear hubs the mechanic told me would be around $50 - they had to charge me for cleaning the right rear because they didn't put that one it, but did not charge me for the left rear that the dealership put in. My total that day was $71.03. On reviewing this issue on-line I have read that there have been multiple complaints and issues about the Cadillac SRX hubs and other customers experiencing the same thing resulting in having to replace the hub more than once. Further research by myself and my mechanic, the hubs shouldn't have to be replaced or have to be 'cleaned' like this. I am truly disappointed by this experience and I don't know how long I will be keeping the Cadillac and I am certain that I wouldn't purchase the same in the future. Jody A. Hart and Pamela Jo Mason [protected]-0454

I'm buying my 2005 Buick Lacrosse from JD bruiser. I love my car but this would be the 3rd time in 2 years I've had my headlights replaced. This is a recurring problem and puts me in a financial bind. Is there a defect/recall on this part if so I would like to know so that I can invest in something else. And from what I read this is a common problem for this vehicle.

On 2/18/17 I purchased a Chevy Malibu from fairway Chevrolet in Alas Vegas, Nov. I had been to this Dealership a week prior and could not get the price I could afford so I left. Jeff the sales manager reached out to me again and stated he would make the numbers work. When I arrived my original sales person was there but they put a more experienced person on me. He literally shoved the keys the new car in my hand. I should have left then because I asked to look at the Malibu in a different color and they ignored me and said rebates were only on this car. To make a long story short, this car had 200+ miles on it and had been registered with on star under another name. I didn't notice the mileage until after everything was signed and was told the contract was done. I feel that I should have gotten money off the price because the car is not new if you let someone else drive the car off the lot for some days which they admitted to after the fact. The manager took the form with the mileage back and corrected the 7 miles to the 200+. I am very unhappy with the car and the unethical salesmanship. I want to go to a lawyer but I thought I would start with this first because it is a big purchase and a big deal to me! I just don't understand if my credit wasn't that bad how did I end up with this high note of $576. monthly either!

2012 Buick Encalve
So i have noticed a burning smell coming from the engine for 2 weeks now. no warning lights and fluids seem to be ok. Brought it to the dealership for the 60k maintenance. Was told on the phone that I have 3 leaks!? one from the transmission, a gasket that is covered. The second one from the tming cover this too is covered. The third from the power steering pump, the shaft seal...so i google and low and behold hundreds of complaints! Why no recall? They quoted me a price of $1500.00 that is absurd and quite frankly if so many people for some many years have been complaining about the same issue i think its time GMC to issue a recall! Its the right thing to do. Don't make the consumers pay for a problem you were well aware of and failed to fix. That is no the American way! shame.

Hey im here too complain about my chevy tahoe throttle that has cutting off in traffic and on the freeway with near dealth experiences. This part is soo defective too the point that must be corrected before it kills some one or mainly me out here. Then when I took my truck too the dealer ship there charging soo much too fix it. This should be free because so defective. I hate too complain too the media about this before its solved if know what I mean. Soo please issue a recall before it's too late. Soo call at [protected] oh my name is james brownlee thank you. ''''

We have had to replace both driver and passenger side door handles 2 times since purchasing our hhr. The original handles are cheaply made. They should last not have to be replaced 2 times..please try and improve the quality of these handles. They are nothing but cheap plastic..please help us with this situation. What we paid for the car, handles should last longer.

I made a deal to purchase a 2015 Corvette (1G1YM2D7XF5122492) I offered them full advertised price plus a $500 Documentation fee (to sign the back of a Title) in cash. I put a deposit on the car 2/14, purchased a airline ticket 2/16.

On 2/19 I received an saying the vehicle was no longer available. The car was moved along to another dealership (Valley Auburn, Auburn WA) .

I would like to still purchase the vehicle at the agreed price at Rimrock Chevrolet. Is this something you can help me with or connect me to someone who can.

The lights (courtesy lights, dash, and headlights) on my vehicle were flickering. While driving. All sorts of codes appear ABS breaks, Air Bag, breaks etc. This issue has been reported several times without a solution. No mechanic can figure out the problem, basically they diagnose and reset the system and after a month or so, problem reappears again. Something needs to be done to resolve this issue.

Hello and good morning. I'm writing because I have had a very unpleasant experience in dealing with my wife's vehicle (2010 gmc terrain vin: 2ctalbew2a6244430). It started giving us problems about a month to a month and a half ago so we took it into our mechanic. He was very kind, and let us know that the issue he found was probably covered under the special coverage for excessive oil consumption that was affecting [protected] vehicles.

I took it to the dealership and he was correct. Finding a service adviser that did not give me the run around was a hassle, but I have to say, rommel echauri at freedom chevrolet was polite and helpful. We got the vehicle in the shop, they tore the engine apart and stated that most of it was going to be covered. They stated that the camshaft solenoid actuator was not specifically mentioned in the special coverage so it would not be covered. My personal mechanic, which I know means nothing to you, advised me that the reason the camshaft went ruined is from not having oil in the vehicle. I asked the mechanics there about this and they agreed, but told me because it's not mentioned in the special coverage there was nothing they could do. I spoke to the service manager rick lawver, who again told me he understood where I was coming from, but he was unable to do much because the camshafts were not mentioned and that was above his head.

Rick told me I could appeal to gm directly so that is what I tried next. I contacted gm and robyn with the customer assistance center (Extension 5911112) was assigned to my case 8-[protected]. Although I wasn't getting the response I was hoping for, robyn was very polite. There is no disputing that robyn was polite. She did have trouble contacting me at times because I work nights and sleep during the day, and that is my fault, but she seemed to understand and call me at more convenient hours when she could. The vehicle was still in the shop all torn apart while I was waiting over the weekend to hear back. The service manager rick advised that he could not wait any longer because the vehicle is tying up a service bay, which was not ideal, but understandable. He gave me the option of fixing the camshafts for $468 or putting the vehicle back together without fixing them, but it would cost more to fix them later having to take the engine apart again. Rick did not charge me for labor, just parts so that was nice of him. I decided to go ahead and have the repairs done and continue working with robyn on monday. I since have not been able to reach or get a call returned from rick.
Robyn explained to me, and I fully understand that the camshafts are not specifically mentioned. My appeal was that if they were ruined by the excessive oil consumption that gm has acknowledged, it only seems reasonable to have those covered as well. There are other issues with the terrain that are unrelated and i'm not concerned about those because normal wear and tear is, well, normal.
I'd contact robyn and she'd call back the next day and then contact freedom and contact me back the next day and this went on for a while. We were finally getting somewhere and I sent robyn a final email with a receipt for the work that was done and was literally a phone call away from resolving things with robyn. The next day I get a call from michella letting me know she has taken over the case. Michella does not seem to listen when you speak to her. Again, I fully acknowledged to her that I 100% the camshafts are not mentioned in the repair. I let her know that if they were ruined by the excessive oil consumption, as verified by my mechanic (Bob mander of mander automotive in helotes texas) and the mechanic's at freedom, it only seemed logical and reasonable that the camshafts also be replaced. She would not even acknowledge what I was saying and kept repeating to me that they are not listed in the special coverage.

Now I am here. I'm trying to appeal to a human being, not a piece of paper with a list of parts that are covered. As i'm sure you will, please verify this information yourself. I'm not looking for a refund for our personal mechanic fee, or a car rental fee, or anything excessive. I'm humbly requesting a refund for the $468 in parts that we paid for. To me, it seems reasonable considering the only reason they failed is because of the lack of oil.

We love gm vehicles, and being relatively young i'm sure we will buy many more gm vehicles in our lifetime. I've never had a problem with my chevy trucks and this seems like a somewhat isolated issue. My problem is not with the product, it's more with the customer service I received thus far. I'm sorry for the long message, but I tried to include as much detail as I could. Thank you in advance for any assistance you are able to provide and thank you for your time.

Keith magee