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CB Appliances General Electric class-action suit on refrigerator moisture!
General Electric

General Electric review: class-action suit on refrigerator moisture! 65

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Author of the review
11:28 am EST
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This review was chosen algorithmically as the most valued customer feedback.

A recent visit by a GE service person (who was replacing and fixing some parts on our dishwasher due to their recent recall) advised us on the class-action suit GE had regarding moisture problems with a certain line of refrigerators. After a brief look at ours he stated it was one on the list. I took the time to look up this class-action suit on GE refrigerators on the computer . I read an article on the extension given by a judge to consumers who were unaware of this suit. I made a call on Feb 28th for an appointment with a GE repairman to look at our refrigerator. After a brief call with his office, we were informed that they could not honor the class-action agreement of replacing the refrigerator doors, I asked why. Their response was that I responded to late, and they had a deadline, which was Mar 27th? I said I thought that they had extended any deadline for consumers who were unaware of this issue. They said that any further extension beyond Mar 27th would be that the consumer could still get the doors replaced, but for $600.00. Go figure? I will never buy another GE product again and will advise others to do the same.

Rod Hickman.

65 comments
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jen darling
, US
Oct 28, 2016 11:26 am EDT

I BOUGHT A 3 door freezer at bottom GE refrigerator model GFSS6KEXASS 6 yrs ago price $2K;
at
Howard in Laguna Niguel, CA from Mike
the main mother board is out, ice maker, broke 1st about 2 months ago, now refrigerator is broken.. I had a well known good repair man who would not fix it, it has Samsung components . I called a GE repair man, he told me that the first repair man "(from Little Ceasurs in Laguna Hills, CA) was a good guy. and he was right the refrigerator was made in Korea. He could not get the parts for a month.
I called another GE repair man. same story, parts were $889. and that was with a 50% discount! why would he give me a 50% discount !? because the produce is junk, and maybe has a law suit? part WR60x10254 motor $43.00;WR55X10806 Main circuit board $298.; WR60x10273 evap cover ASM @23.40 WR30X101104 ice maker $223 newsletter promo 50%
labor: service cal$108.FRZ fan motor $185. fresh food fan $166.
is there a law suit? how do we start one?

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Carol Royce
,
Sep 19, 2007 12:00 am EDT

In March of 2005 I purchased a $1,250 General Electric side-by-side stainless steel refrigerator and less than three years later it dies! How could this be unless GE is using inferior materials and finds it acceptable to market poorly made products? I had to pay $116.00 to have it repaired. I wrote to the CEO of the company, Jeffrey Immelt and he had one of his underlings call me. They couldn't even leave a toll-free number for me to call them back. This underling of Mr. Immelt expressed no compassion whatsoever. He told me their parts have a 10 year life expectancy. Yeah, well my part lasted 29 months! He could care less and told me as much. I asked if they wanted a happy GE customer or a disgusted GE customer. Needless to say, they don't expect repeat customers and needless to say, I will never purchase anything made by GE. Speaking of GE, I have a GE television that gives a inferior picture. GE no longer stands for quality.

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Valerie
, US
Oct 20, 2007 12:00 am EDT

I purchased a washing Machine with the extended warranty, just found out the warranty expired this past February, General Electric is charging me $ 99 for a service call and when the service guy got out he is telling me to fix the machine it will cost me three hundred and seventy two dollars to repair. Then I found out the part that has to be replace was not covered under the warranty any way. So in other words they took my money for nothing. how many people are they are getting over on like that. The machine on only five years old and to repair this machine will cost me the price of a new one. which I can not afford. I need help in getting this machine repaired. I am refusing to pay the $ 99 service fee for them to come out if they had told me over the phone it would have saved me and the service guy time. They knew what they were doing.

Thank you

Lillian Simmons
[protected]

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Luttmer
, US
Aug 12, 2016 5:37 am EDT

We have washing machine that isn't even a year old yet and we are wondering if we should get our warranty extended. They have already put in a new motor saying that they had problems with that motor, well it is acting up again. Is there any way we get a different washer and get rid of this one. I can't get my laundry done, it is still 7 days a week cause I can't use my large sizes of the washer. We are mad and are never going to get another brand that is a ge. We thought that they were good machines but they are terrible and awful. Some items we wash by hand instead of the washer anymore. Do we have to keep washing 7 days a week cause we don't get anything else done or can't go anywhere even with it washing while we are gone a short time cause we heard of someone that had the same problem as mine and had water all over the floor and that person was home at the time and we was warned about this. Just wondering what can be done we hate and we hate our washer. Can we replace or get some money back. Something has got to be done, it is also to be a quiet washer but it is not anymore. We are tired of calling the repairmen and it is not their fault cause it goes back to company. I don't even want to look at another ge washer and we still have our old dryer but I won't even look or come close to a ge in the store when I see one I back away and tell my husband to do so as well. He wanted to put the complaint in but I did and his would be alot worse then mine. I am so mad and aggravated when he comes home that he wants to go out the door again, he doesn't want to be in the house, all he has to do is look at me or the the kids as well or say did you do laundry today and we would say yes and he said doing the same thing and we would answer and yes is tired of it and don't need to come home to this and he wants to walk out.

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Fesst
, US
Jun 17, 2016 7:07 am EDT

When we built our home in 2000, I purchased built-in oven, gas cooktop, microwave, dishwasher, downdraft exhaust system. All were the GE Profile products. Subsequently, I also purchased a GE Profile Washing Machine.

What a mistake! All, with the exception of the downdraft, have been a huge disappointment and I will never purchase GE products for my home again. So far, I have replaced the microwave and had to do extensive and EXPENSIVE repairs on each of the other products, most recently replacing the timer on the washing machine when it was less than 4 years old. All of these repairs are costly and in a time when most Americans are more value conscious than ever before, it's a no-brainer to say that I will never buy GE again and will tell everyone I know the same. Also, GE stock... never. What a joke this company has become.

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Dredy
, US
Jun 15, 2016 7:06 am EDT

I replaced a 75 watt incandescent lamp in a ceiling fan fixture with one of these lamps, Part No. FLE 26HT3/2/SW expecting to get at least 3, 000 hours of life from it. I received service in the 150-200 hours range, being very generous in estimating the time. It may well have been as little as 120 hours. The lamp was not in use long enough to even gather any dust. It looks as good as it did when it came out of the package. Anyone who uses this type of lamp from GE should write the date in pencil or Sharpie on the base, when it is placed into service. And retain receipts. You will be needing every one of them.

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Mike Collins
,
Jun 15, 2016 7:06 am EDT

We have just recently purchased 3 GE appliances, a fridge, dishwasher and microwave. The first time we tried using the dishwasher the soap dispenser would not close. We contacted GE, they stated we should make sure it was in the off position and just to be extra sure, we were told to go ahead and set it for a cycle and let it complete on its on to make sure it was off. We tried this and of course the soap dispenser still will not close. My wife spent hours on the phone with GE trying to "REGISTER" our appliances, JUST FYI don't try registering anything after 5:00PM or you might as well place yourself on hold for several hours and even then you might not still be in the GE registration system. She was then referred to a local company for service (ALPHA SERVICES) who said she would have to be home from 8AM to 5PM waiting for the serviceman to come. Well at 5:30 she called them just to find out it would have to be rescheduled because the serviceman could not find our house. So we called GE again, they gave us another service provider and she called them, finally after being on the phone with them for another 45 minutes and almost in tears they agreed to come look at the appliance. I contact the individual we purchased the appliances from and one of their repair personnel stated the soap dispenser door was a well known problem and occurred during transport and/or during installation all the time. He used to fix them but since GE will not pay them they don't do that anymore.

So here we are, my wife is waiting at home again today for 8 hours waiting for someone who will probably never come. I am very dissatisfied with GE's level and service and care regarding an appliance that is less than 30 days old. I will never buy another GE appliance nor will I recommend them to any of my friends or acquaintances.

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NasH78
, US
Jun 15, 2016 7:06 am EDT

We have a new GE built-in refrigerator. It's barely more than a year old. Last week, rather suddenly, the refrigerator started getting warmer, while the freezer compartment got colder. The refrigerator ended up hovering around 52 degrees, while the freezer is around -30 (our ice has ice on it, if you get the idea...) We called GE customer service and, first, were disappointed to find they work 9-5 Mon-Friday. Secondly, the best they can do is give you a half-day window when a repair person might show up. Because of work schedules, it took us days to get something on the calendar. When the tech guy finally showed up, he spent an hour fiddling around, eventually replacing a "temeperature sensor" and telling me it should normalize within 12-24 hours. It didn't. Nothing changed at all, except for the refrigerator getting a few degrees warmer.

What makes this more frustrating was the subsequent calls back to GE customer service. The rep seemed pretty nonchalant about the $150 in food that was spoiled and all of the inconvenience this has caused, and had an attitude like it's our problem we'd need to re-arrange work again for another appointment. She did finally say she'd try to get an "emergency rep" out on Friday. My wife explicitly instructed them to call her cell. No one ever called.

When you spend $5K on a refrigerator, and purchase the extra warranty, you expect more. First, you expect the product to work, not break down after a year. Second, you expect GE to treat you like a customer who has spent $5, 000 on a product. That includes working weekends if necessary so a family can store its fresh food. And on that point, they should be writing us a check for our groceries.

Miserable experience. Don't buy GE. They deserve--and no doubt eventually will--go the way of the America car company.

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Rashmi Goel
, US
Jun 02, 2017 6:35 pm EDT
Replying to comment of NasH78

We are having the same problem. did they ever figure out what the problem was with yours? I will never buy GE again, but right now, it's what I have and I need a working fridge!

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Busymom
, US
Jun 15, 2016 7:06 am EDT

I bought a dryer homedepot paint in whole lint catcher all chipped weeks after, stopped producing heat, wasted over $200 machine worked 2 week sbroke again. store and ge cheated me even parts were cheeaper then i wa charged on line!I have 6 children I cant afford to buy another dryer I was lied to paint has lead ge and store didnt care or offere to fix. this is factory defect. email me back or im going better business bureau/internet news. homedepot and Ge are liars. Life is hard and I spent alot of money buying this machine cause I needed it Ive been without a dryer using my moms and going to laundry mats for six months now. its hard Ive written letetr to homedepot and Ge no one has answered me, where is consumer satisfaction first.

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Beetle5060
, US
Jun 15, 2016 7:06 am EDT

We purchased a new g. e. washer and dryer, the washer went haywire after 6 wks, , , and the repairman wants us to repair it over the phone, , , , too lazy to come out and check it.will NOT PURCHASE A GE APPL, AGAIN OR RECOMEND THEM, , , , we tried for two weeks to get in touch ge and then the repairman didnt call for a wk, then wants us to do service checks over phone, im disabled and cannot move appl, around, my wife cannot either, , , some *** stuff like unplug washer open lid 5 times and close, , the machine is making loud noises, i dont think this is a good repair, , , KINDA *** I THINK.

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Pintamino
, US
Jun 15, 2016 7:06 am EDT

GE MONOGRAM SYSTEM. I purchased the entire monogram system, stove top, double oven with trivection, advantium, warmer, dishwasher and refrigerator. This all seemed a good idea, but is fastly turning into a horror story, GE DDOES NOT STAND BEHING THEIR PRODUCT NOT WORKMANSHIP. GE CUSTOMER SERVICE SPECIFICALLY THE MONOGRAM AREA NEED A FEW CLASSES IN CUSTOMER SERVICE. THE BOTTOM LINE IS... LEFT WITHOUT A WORKING APPLIANCE, PROMISED PARTS, NEVER RECEIVED AND HORRIBLE CUSTOMER SERVICE. I simply did not expect this type of service from General Electric Company. It's obvious this is not the same company, has it changed hands and unknown to the consumer?

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Ripane
, US
Jun 15, 2016 7:06 am EDT

I have had GE products for years and years. NO MORE! I had a service man "fix" my dishwasher by being at my home for less than 15 minutes. (He sat in his truck for the first 4) opened the air gap (not even with a tool) took out some food, screwed the cap back on and charged over $225. It was not his fault, he was just doing what the company wanted. Greedy companies that overcharge and say in all their advertisements and even when you are on hold for hours, that you the customer are important and they care!

AMERICAN CEO's be your own customer, get off your executive planes, get out of your fancy offices and be your own customer. You won't like it. So when GE has their downfall in this awful economy don't go wondering why. The customer means nothing to them it is all about $ and how much they can get from us.

Please be aware that if he spent some time and actually worked hard, I would have no problem paying this. But a twist and a retwist is not acceptable.

I will find other companies that make kitchen appliances.

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Palonsky
, US
Jun 15, 2016 7:06 am EDT

We have a GE fridge with icemaker. A small plastic part on the "ice maker assembly" broke a few months out of warranty. This 3-cent piece of plastic keeps the cubes from jamming as they eject.

While GE sells all kinds of parts for the icemaker, they do NOT sell this little plastic piece separately - to get one, they want you to purchase a whole new ice maker assembly ($142 list). They offered one at $50 + shipping/handling/insurance after I complained to the supervisor.

You know, I was extremely calm and reasonable and asked her why they couldn't provide such a simple piece - why they would screw a customer over a piece that literally costs them 3 cents to make in China, knowing that I would go out and complain to every person I know, including a personal web site that gets 1 million hits a month.

They can't just do the Right Thing here. I will NEVER buy another GE product in my lifetime, and neither will anyone I know if I can help it.

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Bifreine
, US
Jun 15, 2016 7:06 am EDT

I purchased the GE front load washer and dryer two years ago and also paid another $500 for the five-year extended warrantee.

The wash machine does not properly drain the clothes, is causing my electric bill to go up with all the extra spin cycles, the service department has been here three or four times and the computer board has been replaced once. I wish I had my old machine back as this one was a total waste of money. I will NOT be purchasing another product from GE as I paid way to much for something that doesn't work...I would like to replace this piece of junk for a new top loading wash machine but Sears repair says they haven't had the repair man here enough yet to call it a lemon. All I know is this machine has cost me a lot of money and it sure does NOT save energy and I don't think anyone should purchase one...I wish I had never done so.

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Iceman74
, US
Jun 15, 2016 7:06 am EDT

We have a ge double door refrigerator/freezer that is three yeaars old. whenever the electricity goes out the melted ice drips onto the floor (this is within 5 hours). The first time it happened we were not home for four days after the outage.. What happened next was a ruined hardwood floor that has to be replaced throughout the 1000 square feet of continuous flooring. we at first thought this was a fluke until this past week when it happened again. it is an important flaw in the design of the ice box.

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Joshua
, US
Jun 15, 2016 7:06 am EDT

On December 26 2007 I bought (on line) a 12 year 50 gallon electric water heater from Home Depot and included an unlimited warranty in the purchase. I paid $1071 with a credit card for the tank and installation. Home Depot assigned the installation to a national firm. They came to my home on 12/26 to install it. My electrical wiring did not have a proper cut-off switch so I had to have an electrician rewire my closet area before the tank could be finished. The next day the plumber came back to complete the job only to find that the tank was defective. The plumber had to wait on the phone for over four hours to get authorization from GE to obtain a replacement water tank, subjecting him the most rigorous testing to ascertain that the tank really was defective. The plumber went to Home Depot and secured a second tank. The final install was completed on January 8, 2008. We were without hot water for over two weeks. Now the newer tank has malfunctioned. I called GE who claimed that my tank was out of warranty so it wasn't their responsibility to repair it. GE recommended I take a circuit tester to see if the tank had defective elements. I explained I knew nothing about testing and that's why I hired the installment done in the first place. They denied liability! They said I should hire a contractor(sid) to check it out. I then called Home Depot's extended warranty department. They had no record I had purchased a tank or a warranty. Fortunately I kept all the documentation and credit card evidence and with the help of a VERY dedicated store manager at store Home Depot 3902 in Oklahoma City I was able to prove my purchase through her. By the way she was cut off her call after being on the phone for over 15 minutes! Finally I have evidence of my extended warranty and a plumber has been assigned to repair my water tank. GE could use some training of their personnel and so could Home Depot's Extended Warranty Department.

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rose m mcbroom
Old Hickory, US
Jun 15, 2016 7:06 am EDT

Placed a call on 7/1/2013 regarding a refrigerator that was not cooling. (This had taken place on 6/30/2013 but as you cannot report an outage on the week-end, I had to wait until Monday AM (7/l/2013) You have an EMERGENCY and you still have to jump through hoops, not with just one person but possibly 2 or 3. When a refrigerator goes out you need SERVICE THEN NOT the next day or the next day! It is a different situation with a washer, dryer, water heater, stove or oven but you stand to lose everything in your refrigerator if you cannot get a service person right away. When GE was handling their maintenance contracts, these problems DID NOT exist. This is about the last straw. I Your systems needs to be overhauled, streamlined for faster service.

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lisantomt
Spokane, US
Jun 15, 2016 7:06 am EDT

Beware of GE and its warranty! Only 4 years old, warranty says all "sealed refrigeration systems" are covered for 5 years. Wouldn't that also include whatever system actually causes the unit to cool and freeze? Apparently not! The lights come on, the display is on, the compressor is running, but the food is WARM. And yes, we get to pay for the repair. And to think just 2 months ago my sister bought GE on my recommendation. Hopefully she doesn't find out the hard way.

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Christopher P. Jones
Rochester, US
Jun 15, 2016 7:05 am EDT

Purchased defective washing machine from Home Deposit 2 years ago. Product was always "fussy" but struggled through washing cycles. Two years into ownership the product died. I would think that a $700 washing machine would last more than two years!

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Bennet
, US
Jun 15, 2016 7:05 am EDT

It is been two years my GE refrigerator had passed through several repairs, GE quality sure has taken for the worse, in other words of the repairman most of our repair calls are on GE products. The ice maker and defrost heater had been replace recently and cost me $300, to top it still the doors need replacing (no idea what will be the cost for replacing doors.) The GE products are of poor quality as I know of many other instances where their product failed. I sorry to comment bad about GE products but they are too bad and they does not care to fix the problem just offer extended warranty's!.

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sjybarra
Sacramento, US
Jun 15, 2016 7:05 am EDT

I paid over three thousand dollars for the top of the line POS General Electric oven and microwave and Refrigerator. Within two years nothing but problems. the Doors on the reefer were recalled but I was never notified even though I had registered on line. When they came to fix the reefer they offered me a fifty dollar cert on a new machine. When i asked about product defect the ge guy finally admitted they had been recalled. They wanted to charge me for installation which i refused. Since then the ice maker system has failed the cost of repair is 1/3 of the cost of the machine.
as to the stove, i had over six service calls and they finally told me to buy a new one. the microwave sensor died and the cost of replacement was again 1/3 of the cost of the machine plus the service call.
so DON'T BUY GE THEY SUCK.
And we wonder why American products are not taken seriously.
sjy

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Michael Giordan
,
Jun 09, 2016 4:37 am EDT

Twice in the past 2 years GE sent someone out to repair my microwave. Both times it was the same part. Both time, although the part is covered for 10 years, I was charged a' service charge' to put the part in. Basically, it took 20 minutes to repalace the part both times and the 2 service calls costed me $348.22. Thats insane, I suggest that anyone considering purchasing a GE appliance think twice... it's junk! Now my dishhwasher is being recalled.

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Lindas Feddersen
,
Jul 14, 2008 1:37 pm EDT

I bought a general electric washing this past march from PC Richards, the machine was broken within month the motor burned out. I called to make a service appt. they said they would get back to me within 24 48 hours no one ever did. i called them back and said that the appt was for that saturday. the machine has broken down again, again i called to make an appt. went through the same thing all over again. took a unpaid day off AGAIN, recieved a phone at 3 pm that the tech was sick and not comming. and that there was no one else to fix it. then i called the service dept and the young lady gave me an attitude. I WILL NEVER BUY A GE PRODUCT AGAIN AND I WILL TELL MY FRIENDS TOO.

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Mike W
, US
Feb 22, 2011 2:36 pm EST

Bought a GE Profile refrigerator a little over a year ago. This thing is trash. We cannot keep food in the freezer. After about a week any thing in the freezer taste "freezer burnt" and has a large amount of frost built up on it. The drinks and food in the refrigerator door are not very cold also. I have had appliance technicians check it three times, one was even on the phone with the factory technician while checking everything. All three times I was told there was not anything wrong with it. I will never buy another GE appliance or recommend one to anyone. I see on here and on other appliance reviews that many other people have the same issues with these refrigerators. Junk, Junk, Junk!

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Never_buy_GE
, US
Aug 22, 2011 5:35 pm EDT

GE Profile microwave broke after 7 years along with the profile downdraft vent hood. We already paid over $200 to fix the hood but GE will not work with me on replacing or fixing this broken Microwave. I am not going to spend any more money on inferior appliances that GE produces. Please let me know what other course I can take.

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L. Rogers
Memphis, US
Oct 12, 2009 10:18 pm EDT

GE has been out three times and has not fixed the problem. I've missed four afternoons of work (they didn't show for one appt) and still haven't fixed it nor will they exchange it although it is only 3 months old. Many promises are made for repairs but nothing is done. There isn't anyone to talk to about the bad service.

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Denise
,
Jul 03, 2008 8:37 am EDT

Dealing with GE Customer Service is the worst experience I ever had. I have a product under warranty and trying to get service or a phone call answered is horrible. I will never buy or recommend a GE product. Stay away from them!

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Mohammed Rashid
San Diego, US
May 27, 2015 11:27 am EDT

I have 2007 GE Monigram side by side 42 inch refigerator that I bought for nearly ~$6500 dollar. Since 2007, this has nothing but trouble. There are numerous quality issues on the design of this GE monogram refrigerator which I suffered ever since. If I have to compare the 2002 Kenmore refrigerator which I never had problem with, this really sucks to pay so much and yet go through so much pain. Here are the list of issues I had - 1) Water pipe connection to the refrigerator for water dispenser had a leak due to faulty installation by GE, 2) Stopped working, hence GE came and change the motherboard, 3) Stopped working again, due to inverter (120V to 230V) to compressor went bad. For (3), the design is such a poor that inverter is next to compressor and there is hardly any separation between them, as a result the inverter warms up and eventually faultered. i spend so much money on (~$71/month) on service plan, and paid so much that I could have purchased multiple Kenmore refrigerator of other brand. I regret going with GE, I will ensure to stay with GE. Big giant like GE should learn how to do appliance from companies like BOSCH (in Europe) and see how they ensure reliability.

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Julio E Ballester
, PR
Aug 05, 2010 9:43 am EDT

Does not agitate, model wjre5500g2ww, serial tr174183g. I bought this whasher about a one year.

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GE is crap
New Hyde Park, US
Jun 15, 2016 7:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

GE appliance is the worst in operation, and the repair department is even worst.
I purchased GE dishwasher and it never worked properly and thei tech dept is worst in handling situation

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BLollar
Opelika, US
Jun 15, 2016 7:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

They are all IDIOTS, BEEN TRYING FOR WEEKS FOR SOMEBODY TO COME OUT AND FIX MY FRIDGE! They keep CANCELING my appointments! i have already made THREE, and they have NOT showed up for ANY OF THEM! LAZY BUNCH OF IDIOTS! I will never use their company for ANYTHING again..

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Tawdry
San Tan Valley, US
Jul 06, 2011 3:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We purchased our first GE side by side refrigerator in 2001 and in the FIRST year we had frost probelms and problems with the water for the ice maker freezing up. WE were told by GE that our ice maker was the problem. GE sent out at least 3 new ice maker (buckets/drawers?). I repeatedly explained that the freezer was freezing up and freezer door was frozen solid and the bucket was not the issue. When I contacted them again to speak to a supervisor the person told me that the door was not under warranty and that I could pay $450.00 or so to replace it. First of all the fridge was only had the fridge ONE year. So we, went without an ice maker for a few years until we got a letter in the mail informing us of the class action law suit. It was not as easy as it sounds because they only wanted to replace the fridge with a specific model# that did not have all of the features that my old fridge had. The customer service (shark) was VERY rude. They eventually sent out the fridge but ONLY after a fight.

We thought that out problems were over! Until, one year later THE SAME EXACT PROBLEM occured with the NEW replacement fridge. We called them back and they told us "too bad, too sad." So, there we were again having our GUESTS bring the ice to dinner. But what make me so ANGRY with GE is that today (3 years later) the freezer and fridge went out.

GE REPLACED A DEFECTIVE FRIDGE WITH ANOTHER DEFECTIVE FRIDGE ONLY TO SHUT US ALL UP!

I will NEVER buy another GE appliance in my life and I REFUSE to let a friend OR any of my 6 children and extended family to purchase a GE applicance. MY great grandkids will here about it. As, hard as times are now I have to replace a 3 YEAR OLD DEFECTIVE refrigerator. Where is the second part of the class action lawsuit.

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rickppp
East Brunswick, US
Jun 15, 2016 7:06 am EDT

typical for GE, as they advertise quality and deliver garbage. I've had many issues with my side by side refrigerator, they come out to repair (never show up when the are supposed to), attempt to fix but don't and the problem persists, then I contact them again (this takes about 30-45 minutes on the phone - through there horrible phone system (that shows you how much they care) they send another repairman out and the same thing happens again. We've had 7 service calls and still they cannot fix. GE stands for GARBAGE!

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pmwm1234
Des Moines, US
Jun 24, 2010 12:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Model GSS25JEPABB - SXS - freezing OK, fresh food section not cold enough. Service tech has replaced the main board, damper vent (twice), encoded board and evaporator motor. It is about 4 years old. The WR55X10174 board was replaced with a substitute WR55X10942 part (per GE) and there were instructions, but it was apparently replaced properly. The coils were very dirty with pet hair, but that has been cleaned. There had been ice build-up due to the defrost system not working. The week before it quite cooloing it had been freezing milk. WHAT'S UP?

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Lisa Padgett
, US
Jun 23, 2010 4:40 pm EDT

I've had some of the same issues with my GE refrigerator and can't get any help from the sorry folks at GE ! It's broke again and they don't won't to help with the cost of repairing, only to give me $ 400.00 dollars towards a new GE, why would I want a new one when GE clearly can't make a Refrigerator. I would like to be in on the new Class Action Law suit if anyone knows about starting one. GE will not help us out either.

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MadatGE
Chesterfield Twp., US
Jun 07, 2010 3:22 pm EDT

Now that I find this site and all of the previous posts, my experience with GE makes sense. We've had issues with a refrigerator bought in 2002 for a few years. The ice maker leaked and jammed the dispenser, because it was not retaining the temperature. We paid for that repair. Since then, we have had issues with this unit and dealt with them. Over the last month, our unit was getting warm, on both sides, and I've had to remove the back side of the freezer and thaw out the coils. The unit works well for several days, before I have to do it again.
Finally, I had enough and went on line and scheduled a service visit for today. As the repairman was walking in the house, before he even saw the unit, he said he knew what the problem was and it would cost me $650. He showed me the seal and told me about the history of the product and its class-action suit. I called the number he gave me, and met the same rude response everyone has been talking about - and the same deal. $400 off another garbage GE product with no company support to back it up when it fails or GE will graciously allow me to PAY for new doors. The repairman said the flawed design puts more wear and tear on the motor of the refrigerator, and even if I replaced the doors, there's a good chance other damage has been done, and I would be seeking further repairs.

Why would I have to pay for defective doors!? I realize, legally the law suit window is closed, but I guess thought I still lived in a world where a company would stand behind its name - or at least put out fires to protect it! Naive me. The thing is, I don't have time to wait around for a new CA law suit. I can't be taking apart my freezer and melting the iced up coils every 4 days for long. And GE won't budge.

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E in the Windy City
Chicago, US
Jun 06, 2010 3:31 pm EDT

I have a five year old GE bottom drawer refrigerator that was working fine up until 2 months ago. Since the first breakdown, I have had a GE repairman in once and an outside company fix the same problem (refrigerator cooling fan stops running), four times! The outside repairman said the problem is due to poor design. My question is, with all the numerous consumer complaints I've been reading about GE refrigerator products, how on earth are they allowed to continue this indifferent business model of planned obsolesence? I for one would love to see another class-action lawsuit brought up against GE for their faulty products.

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ann mar
Norton, US
Jun 06, 2010 12:56 am EDT
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My GE bottom freezer is 3 1/2 years old and is now a fire hazzard. The compressor got so hot that it melted the insulation inside the sealed unit. I burnt my hand when I touch the outside of the bottom freezer. The service man said the sealed unit in not repairable. GE refuses to pay for my defective refrigerator. I spent four hours trying trying to talk to a human being about my defective GE refrigerator. The people in the human relations department are rude and dishonest. They don't honor the 5 year service warrantry.

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Beckie Ish
Duvall, US
Jun 15, 2016 7:05 am EDT

Be careful they will keep offering warrenty work. We bought a Ge Side by side frig back in 2001 and we have nothing but problems with it from day one. The frig was only a yr old when we had our first problem then we had to have repair in 2003 and then we had 6 repirs done between 2006 an2007. There was a class action law suit on our frig and our frig should have been replaced but innstead of replacing (which they never offered to us) they kept repairing it under warrenty. But know the frig has to be completely replaced . So bve creful on what they do for.

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Georgette Gilbert
Sacramento, US
Jun 15, 2016 7:06 am EDT

General electric products are the worst of the worst.