General Electric’s earns a 1.3-star rating from 667 reviews, showing that the majority of appliance users are dissatisfied with their purchases.
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ge washer gbvh5140hww failed after 2 years
Bought a GE Front Load washer two years ago. The warranty has expired and the main circuit board on the unit has failed. The service technician says it will cost $493.00 to replace it. I opted to pay him $84.00 for the service call and decided to replace the entire unit with something other than GE. I highly suggest avoiding GE and GE Profile appliances, they are not reliable.
Read full review of General Electric and 4 commentsstainless steel refrigerator
I, Princella Singleton, am complaining. I brought a $2, 000.00 GE refrigerator. The fridge began rusting on the exterior finish right away(least than six months) I complained. GE sent out a service man, who stated they do not warantee exterior finishes. I read the least than one year product warantee, state that the finishes is covered.
I called GE. They gave me the run around.
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible company
GE installed a new refrig/freezer last summer. It has a freezer drawer in the bottom with an ice maker. The ice maker continues making ice even when the ice drawer is full. When you Pull out the ice drawer, to get some ice, the cubes piled up at the back are knocked off onto the freezer floor. When cubes are on that floor the freezer drawer will not close. It is necessary to get down on the floor, reach way back into the base of the freezer and sweep out the cubes for disposal - then you face the job of trying to get up off the floor - not easy for an 85 year old. This process has to be done 2 or 3 times per week. After my first call to GE customer service they sent a technician who determined that the ice maker needed to be replaced - which he did - accomplished nothing. I next emailed to customer service - this evoked a phone call telling me that the solution to the problem is to turn off the ice maker when the drawer is full and turn it back on when I need more ice - this necessitates removing frozen food from the shelf in front of the ice maker, removing the shelf, turning off the ice maker, install the shelf and replace the food - a rather stupid solution to the problem. I next wrote to the president of GE with a complete description and he had an associate call me and told me to turn off the ice maker.
On 1/3/2009 I opened the freezer to get some ice. When I closed the freezer drawer some ice cubes had been dragged onto the floor in front of the refrigerator (without my knowledge). A couple hours later I went to the refrigerator to get an apple and slipped on one of the ice cubes that was on the floor – the only reason I didn’t have a bad fall, and injury, is because I had a good grip on the handle of the refrigerator. Someone else will not be so lucky – there’s almost sure to be a serious injury from this problem. When such an injury occurs I hope the injured person sues GE for millions of dollars – and I hope I hear about it because I have a complete file of everything I have done to try to get GE to remedy this problem and I will be happy to give that data to the injured party.
GE has been making ice makers for decades - this model is obviously a defective design - GE WILL DO NOTHING ABOUT THE PROBLEM.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a GE Side by Side refridgerator about five years ago. The water and ice started coming out of the door by itself about 6 months ago. So, after a few flooded kitchen floor episodes, I called my appliance repair man, who came to fix it. He shut off the water and said the doors have been recalled by GE and he would order them for me.
About 2 weeks later, the doors arrive. They didn't replace the Ice/water unit and said there is some kind of sensor they needed to get but was back ordered. They replaced both doors. The refridgerator door had a big dent in the corner and the freezer door doesn't shut all the way unless you purposefully push it shut. So after a few freezer-fuls of melting popsicles, bad meat and ice melting, we called again. (Mind you, I still have no water/ice on the door, which was my original request!) Well, about a month later, I get one door delivered. The dented door. Now I'm 50% of the way to having doors that work, but yet, I still have no ice/water on the door!
After several phone calls to GE, the final "offer" was that they would replace the entire refridgerator if I paid them $700.00! So let me get this straight. Three months ago, I asked you to fix my water/ice on the door. Now I have a door that doesn't close, still have no ice/water, and you want $700? Not to mention the fact that you left the old doors and the packaging for the new doors in my driveway for me to somehow get rid of? hmmmmm. GE claims that the new doors are heavier and they can't guarantee that they close the same way as the old doors. (Did they not notice that the refridgerator door closes fine?)
So I'm supposed to live with this door that doesn't close properly and that my kids consistently forget to "PUSH" closed, which is only required of the freezer door, not the refridgerator door, and I STILL have no water/ice! What's up with that?
will not repair and a manufacturing defect
Shirley @ GE consumer services aknowledges a manufacturing defect in the stress cracked supply line to the water dispenser of 2003 GE refrigerator that they will not repair at their cost. I will no longer purchase GE appliance and hope to communicate their poor customer service to all who will listen. The supply line is defective due to a manufacturing error at the GE plant, defective tubing, or using a tubing incorrect for the application.
They readily understood their problem with the model # & serial # and still refused to help. She was not at all helpful or in any way an asssett to their customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also experience a problem with the water dispenser in my GE refrigerator. Water actually dripped inside the refrigerator (behind a panel) and ran underneath the large bottom meat drawer. I only discovered the leak after the drawer kept catching on something, which turned out to be a huge layer of ice. The repairman acknowledged that he had seen this same problem before. I am not a happy camper. Will never buy another GE appliance. We have had trouble with our washer and dishwasher too, and these appliances are only 4 years old.
bad service
Before I start, I want to let everyone know that I THOUGHT I had done my research, but apparently not well enough. My husband and I purchased a brand new GE side-by-side refrigerator in July 2007. I checked reviews for the product online and looked for just the right model. Then we went to Home Depot and purchased the side-by-side model with clean steel and ice maker. We purposely bought an Energy Star model to reduce our electric bill. We did not buy the extended warranty, because who needs that for a refrigerator that should last at least 10 years for a cheap model. My parents bought a refrigerator when I was a kid that lasted for almost 20 years, and my grandmother had the same refrigerator for over 40. I registered the model with GE right away. Immediately I began receiving almost daily emails from GE urging me to purchase the extended warranty. We considered it, because it only has a one year warranty, but as I mentioned before it seemed like a waste of money. About 6 months ago I discovered why they push the warranty so hard. My 2 year old refrigerator began making a horrible alien sound. The sound has now progressed to include an interment grinding noise. Apparently, GE makes the refrigerators to last only as long as the warranty, because we believe the compressor is going out! Yes, you read that correctly! A two year old refrigerator is on its last leg. The best part is that our brand new GE dishwasher, which is less than 2 years old decided to die right before Thanksgiving! I will never purchase another GE appliance again. Thank God the new electric range is an LG! I don't know how we are going to afford to purchase brand new appliances again. We saved to buy the ones we have now for a year! I guess GE is making a killing on their appliances, because they must have a very high profit margin with the shoddy craftsmanship and added bonus of extended warranty sales. All I have to say is stay away from GE Appliance and spend your money on an LG. So far, it is the only company I've had any luck with.
The complaint has been investigated and resolved to the customer’s satisfaction.
http://www.youtube.com/watch?v=Jvs4v1gk1ak
GE refrigerators catch on fire too!
This is Megan from GE. Sorry to hear about the issues with your appliances. Please email me the details at consindsocialmedia@ge.com and I will look into it for you.
service
General Electric,
i have problems with your distributor in turkey, enkay group. i had a very bad service experience today and want to share it with you. i had a problem with my disposer. it was stuck and i think it was my fault. so icalled the service and they came. in 30 sec. they fixed the machine and charged me 40 TL. i refused it and asked them why they didnt inform me of the fee, before the service took place. they said it was the corporate policy, not to tell the price before the service took place. once, they were telling the customers the minimum fee they had to pay, but when the customers reacted badly and refused the service, they decided not to tell about the service fee, in order not to cause harm on the corporate image. may be they think that forcing the customer to pay the price after the service took place does not cause harm on the corporate image. but as a customer, it bothers me so badly. i'm thinking of not to buy a ge product again, because of this poor after sale point of view. i wanted to inform you and wanted to see how important is customer satisfaction for you.
(by the way, the retail price of ge disposer gfc501 is approximately 500 turkish liras. they forced me to pay 10% of the product for a service for 10 sec. it's another point)
The complaint has been investigated and resolved to the customer’s satisfaction.
Customer Service Chairman's Office
Our 2-year-old GE Profile dishwasher malfunctioned in the middle of the night and it wasn't even turned on when we went to bed. We were awakened by our dog and smelled smoke, but we couldn't find the source of the smoke/smell. We were getting ready to call 911 when we felt immense heat from the dishwasher and noticed that items on top of the counter had melted. We got it open and the inside of the dishwasher is completely melted; we could not get it turned off so had to turn off the breaker. I called GE who tells me that it is not a safety issue - that the dishwasher is designed to not start a fire. (What about the items around it that got so hot they could start on fire? If we hadn't had granite, they would have.) They offered to waive the tech fee to come look at it, but if it is not repairable (and, really, could it be?), we will pay a prorated fee for replacement. The CS person in the Chairman's Office also told me to quit interrupting her when she was explaining the procedure. Admittedly, I was very upset when learning about their procedure and "safety features." Instead, we are going to call our extended home warranty company and let them deal with it.
UPDATE: I am the original poster. GE has since called us and sent a technician to our home and a replacement has been ordered at no charge to us.
The complaint has been investigated and resolved to the customer’s satisfaction.
Here is a copy of the email which I have sent to Cherine Gohary... I expect a positive response from your side...
Cherine Gohary
I had a conversation with you in sep 2009 regarding my GE Washing Machine:
MOD: WISR409DGBWW
SER: FM173493G
MADE IN USA
Just to refresh your memory here is a short summary...
I have this washing machine from he last two years, and I have replaced its motor twice, and then there was an issue of some abnormal sound coming out of that machine while its working. I managed to get it fixed through your GE Customers service in Pakistan.
When I called them, they told me that they want to take the machine to their workshop, because they cant fix it at my place... That was a big hassle, but obviously I had to manage that too because that was my problem again...
After one day I received my machine, working without making noise... My previous issue was solved but unfortunately another issue was born... I paid GE for the the repair and separately paid for the pick and drop service... And the new issue was, that there was a permanent leakage from the water inlet and when i checked my machine it was full with water. I checked it twice or thrice and came to know that there is a permanent leakage of water inside the machine
Again I called GE Customer Service and asked them to fix my machine, they came to my palace and checked the pipes, removed and fixed them again. ... Now when they turned the machine on to check the water supply, something got burned and some smoke came out of the machine... We asked them, now what happened? They said we have to check, and finally they came up with a Burnt Magnetic Coil.
Now here I am left with a broken GE washing machine once again... I asked them to replace that Magnetic Coil, but they refused and said that we will repair that only... Then I asked Mr. Naeem to give me in writing that this repaired Magnetic Coil is going to be equally perfect as the new one, he refused and said "we don't have any policy to give in writing"
Kindly do let me know what am I supposed to do now? You have distributors who don't know what is Customer Care, they simply get rude with their customers and they don't even own this brand... They are inefficient, non-technical, non-cooperative, non-professional, rude and working on hit and trial basis.
For your information, I have talked to Mr. Naeem in GE customer service
Mr. Altaf is the technician who visits my home
Last time I have also talked to Mr. Farrukh in Hadayat Sons
But no one gave a satisfactory reply...
I hope that you can understand Customer's Problem
Waiting for your prompt reply
Best Regards
Dr. Shazia Lone
Mansha Brothers
24-Commercial Plaza
Cavalry Grounds.
Lahore Cantt. Pakistan
[protected] office
[protected] cell
shazialone@manshabrothers.com
Poor Customer Service
I bought a GE cordless phone in Mumbai, India from a well reputed retail chain. This line of cordless phones had just been launched in India. When i reached home i realized that the Called ID on the phone was not working. I connected my old cordless and it was working on that. I also called my telephone operator and confirmed whether the feature was activated. I drew the conclusion that the phone was probably not equipped to recognize the Indian number format.
After this, i went to one of the GE appliance web sites, went into the 'Contact Us' section and wrote a long complaint about how they should have thought of something as crucial as Caller ID before launching the phone in the country.
All i got as a reply was an automated message saying that they would be able to clear my queries better if I call some helpline. The helpline number was not Indian based and I am unable to call it. I think this has been the worst experience with customer feedback i have ever had.
GE as a brand, has lost a great amount of credibility in my mind. I would not recommend anyone out there to go spend their hard earned money on any of their products.
The complaint has been investigated and resolved to the customer’s satisfaction.
calling on sunday & wouldn't let me tell her new number
I got this call about 30 minutes ago and when I asked the lady why she was calling on my sunday, she said she had the right. I said well I guess your company is the only one then because no one else does!
Anyway, when I tried to tell her to stop calling my number and give her one where she could reach my husband, she went off on this ranting about the laws of my state and it being a no spouse state and I can't give her a new number without him telling me to and on and on. Then I told her and not politely that it was my number she was calling and I wanted them to stop calling it! She then again was rude and snotty and said, "you know what, have a nice day maam. Blah blah blah"
Yes I was rude! This is sunday! A day where I don't even bother people! However, this company calls and this lady won't allow me to give another number to her so she can reach the right party!
Stop calling my number! I am sick of it and stop calling me on sunday!
The complaint has been investigated and resolved to the customer’s satisfaction.
microwave tray
Ge spacesaver microwave, model jvm1870sf2
Glass microwave tray broke in two while heating food! unit is about 4 years new. ordering one from ge is about $100! still paid $50 from third-party. amazing. i've used more variety of ge medical products than probably anyone in us, because of my diverse medical training: diagnostic ultrasound; mri scanners; ct scanners; general xray; specialized ir, and cardiac c-arm machines. ge currently cannot repair problems on my cardiac equipment at a major hospital for one year now. as a consumer, every company out there makes junk. part of the bigger problem is us. we've been programmed to expect less, after years of using chinese-infused products. glass microwave plates breaking when being heated? what did the engineers think it was going to be used for? $100 for replacement. pyrex glass bowls (same thing) cost $5.87 at walmart, and they use more glass. c'mon ge...i'm obviously a brilliant person to use all those medical devices and my opinion counts bigtime. $100 for something which should have been manufactured to withstand heat of a microwave oven. $50 was bad enough for a product that was probably made in a sweatshop, in some smog-filled chinese city without safety or qc. the sad part is that both trays probably come from the same chinese factory; the ones with the ge logo on the box costing twice as much.
awful quality products
I have had this ge dryer less than 2 years, and the circuit board is defective. I understand this is not uncommon and ge will not repair it since the warranty has expired. The repair is $460 and the dryer only cost $600 originally! This is the second ge appliance that I have been burned on.
The complaint has been investigated and resolved to the customer’s satisfaction.
Webought a matching waser and dryer from Sears in Lincoln, Maine. the washer was a G.E. frount load, model #WCVH6400JOWW. We bougt it April 26 of 2008. We took out an extra 2 year warranty. The warranty ran out April 26 of 2011. On May 22 of 2011 the washer stoped pumping the water out of the machine. We asume that we lost the water pump. It is going to cost us over $ 300.00 to fix it. That about have of what we paid for it brand new. What crappy craftmanship. As expensive as these machines are. You expect to get more than 3 years out of them. I will never purchase a nother G.E. washing Machine. Very disapointed.
I to have had a washer for 18 months and the curcuit board went out. We installed a new circuit board which cost us 109.00 with tax. They stated that moisture from the hot water shorted out the board. I will never buy another product from them again.
We moved into a new house last year November, 2008 and the house was furnished by
the builder with a Ge washer model wcvh6400joww which is a front loader. From day one we have many problems with it. It sends a lot of water through the front door during
the spinning circle. We have called and three of Ge's technicians and they have not been able to fix it. They make suggestions that do not work. We have water flooding to our walls and yet the have refused to replace it. When you mention to them about the damage that is being caused to the wall, they say we they have insurance to cover that.
With GE nothing is urgent when it comes to fixing a broken washer they make. We can
not choose our time or schedule because our business is not important to them.
overcharged
I aked GE to come out a check my oven. I explained my concerns and he said they were normal functions of the oven (ie. smell of gas and heat ventelation out back of oven). The tech. proceeds to bait me by engaging a conversation regarding the ovens self-cleaning mechanism. The tech then draws out a diagram on a piece of paper showing me how the oven's temperature fluctuates. At this point I figure if nothing is wrong with my oven maybe I should have its internal temparature checked to make sure its holding its heat. This required the tech. to take a trip to his van(laborious)and stick a wire in oven(back braking)and wait. All of this cost me $120. I was charged for customer education. I NEVER asked to be informed about the operation of my oven, I know how it works. Besides, I would never pay for someone to come to my home to tell me the ins and outs of any appliance; all that info. is free online! I believe GE trains its techs. to bait the customer into laborious, jaw flapping education that the customer never asks for AND is not even given a choice to be educated (for a fee) or not educated.
In my opinion, I was bindsighted. If you call a tech to come out to your home, you better ask every time the tech. opens his mouth if your geting charged for verbal labor.
The complaint has been investigated and resolved to the customer’s satisfaction.
ge retroactively ends warranty without notice
This complaint is twofold: 1) ge consumer electronics refuses to honor a printed warranty valid at the time of sale, and 2) the microwave in question poses a consumer safety hazard and should prompt a recall because what this complaint is about to describe has also been described by many other owners who have posted reviews on the web.
Three years ago I bought a 1.2 cu. Ge rotisserie grill microwave, model jes1289sk, manufactured in 2003 and purchased march 3, 2006. As we do with all appliances and electronics, we kept the receipt stapled to the owners manual and filed away for future reference.
Recently, the microwave began to arch. It emitted an unusual sound, sparks were literally flying and it did not shut off. We were in another room when this started. Only by the grace of god did we prevent the house from catching fire given that it did not shut off and would not shut off until unplugged. Judging from other reports i've read, there are many consumers who report the same but because the unit continues to run some of the affected consumers have continued to operate it despite the presence of an apparently dangerous electrical flaw.
We took our ge microwave to an authorized service center, whereupon the runaround began. The service center insisted we arrange our own repair with ge because there was no warranty on the suspected part. We quoted both the service center and ge customer service representatives the warranty statement in our manual in which it stated that the magnetron was covered for five years from the date of purchase. This was to no avail. The terms of the warranty had been "retroactively" revoked. No ge product carries more than a year warranty, we were told.
The service center claimed that ge notified all its customers that the warranty statement in the manual would no longer be honored. Now understand that we register all our electronics religiously in the event of a recall or a problem of this sort, and despite the fact that we have not changed addresses we were never notified in writing of any change in warranty coverage whatsoever. Furthermore, upon reading the warranty that was in effect when we bought the appliance — as printed in the user manual — there is no language to the effect that ge reserves the right to amend or cancel the warranty terms at any time with or without notice.
As the original owner, I am inclined to file a class action lawsuit and would like to hear from a lawyer experienced in consumer law to fight this on behalf of what I suspect are thousands of ge customers who have been unlawfully denied warranty coverage. Make no mistake: this is not a controversy over abuse or misuse of a product. This is a violation, to the best of my knowledge, of california, if not federal, law.
After spending an hour on the phone with ge on friday, may 1, 2009 it would appear that staff have been coached to do everything in their power to feign ignorance and thereby delay and obfuscate us into giving up in frustration. At one point, an employee insisted that none of ge's own product literature read like ours did.in so many words, we were being accused of lying about what our warranty statement said. Now I don't know what revision number this customer service agent was looking at — given that all technical manuals have some sort of revision code to signify when they were written or published — but I find it impossible to believe that a company that must receive calls like this everyday from consumers and service centers alike would not be clear on the rights of an original purchaser. We are able to supply proof of their own warranty statement, an original receipt, a serial number and a purchase date. There's no excuse for the impression that the customer service reps had either been trained to deny warranty coverage for spurious reasons and/or did not have adequate enough record keeping to confirm for themselves whether our claims of warranty coverage applied.
We suspect that we received the runaround from ge intentionally because most customers would not have the time or patience to pursue a matter, let alone go without an appliance they use on a daily basis while the matter is being straightened out. We wouldn't be surprised if the average person, at least in better economic times, would throw a 3-year-old appliance in a dumpster, environmentally insensitive to the consequences of that act let alone cognizant of the reality that an enforceable warranty may still apply. Ge undoubtedly has solicited studies on consumer behavior in this regard, so it would not come as a surprise if they are training their employees to push their consumers to go out and spend the money to replace a product rather than to pursue a warranty repair. However, this is a different economy and like so many american households, the main breadwinner has been out of work for many months. Our money doesn't grow on trees, and even if it did we would not put it toward another ge product! That is why we find it more than ironic that in this recession wherein customer service ought to be at its best in order to keep bottom lines and stock prices propped up, ge customer service agents cavalierly drive off repeat customers with service that is not only poor — transferring our call about for an entire hour without ever arriving at an an agreement to replace the part — but, worse, seemingly afoul of the law.
Like too many companies that have grown too big to fail, ge does not appear to have a customer-first mindset. As product purchasers, we are essentially left to choose from "evil" or the "lesser-of-several evils". That's what happens when a few big corporations corner the entire market. None of their products have to compete anymore, and even more ironically many consumer products are essentially built for a short shelf life and a disposable end even as we enter a time when "going green" ought to mean building something to last. Consider, if you will, how many items, from microwaves to toasters, last less than five years even as a 1950s a wedding gift might continue operating for 25? Building products cheaply is a recipe not only for consumer frustration, but the necessity to go out spending over, and over again to replace products stacking up at landfills because they were built so cheaply as if to be a form of "planned obsolescence" on the part of the three or four manufactures that presently supply in excess of 90 percent of the electronics and appliance brands on the us market.
It seems obvious to us that this ge combination microwave oven was manufactured and purchased before changes to ge product warranties went into effect. Our product manual states that we have a "5-year magnetron warranty" and we're going to demand it if for no other reason that large companies should not be permitted to badger customers into believing that warranties are not enforceable. Nobody wants to call a company and feel that they are being tossed around from one telephone extension to another like a hot potato, or that the customer service reps who have taken their call were hired less than 24 hours ago and can't answer questions about their own products.
My plan is to report this microwave to the consumer safety product commission and ge to the better business bureau. My reason for posting on this site, however, is to ask anyone who has experienced this problem to come forward and share their own story. If you own a ge product that is still under warranty according to your instruction manual but the company denies it, please do not make the mistake of posting nothing more than a comment. If you have the original receipt and warranty statement to prove it, please write up and post a separate complaint on this website so that the true numbers of people who have been cheated out of their warranty coverage by ge will become apparent. Finally, I would also like to hear from someone in the consumer advocacy or legal profession who can confirm whether or not ge consumer products division appears, as we suspect, to have acted in bad faith.
Update:
Here is a woman who claims a GE repairman told her GE intentionally installed faulty subcontracted Chinese magnetrons, which suggests there may be many victims of this dangerous arcing and sparking across many microwave model lines. Before GE went to a shoddy part supplier, their magnetrons on pre-2006 microwaves carried a 5-year warranty and I happen to have an older user manual on that states as much. Nevertheless, GE and the service center still won't budge so after submitting this complaint I filed a Consumer Product Safety Commission complaint regarding the fire hazard and the fact that there is no "kill switch circuitry" to prevent the thing from running in a dangerous state. I also filed a Federal Trade Commission complaint because GE refused to acknowledge that a warranty of this length ever existed and kept bouncing us to one extension after another for an HOUR at which point I now have to call back and do it all over again armed with the fact that I found a cached copy of the user manual on the Internet in which the warranty reads exactly like mine does (see below).
If you think you are never going to buy a GE again, also read this link for the response from a repair expert who indicates that most of the brands out there are made by just a handful of companies. Your experience may lead you to move to another name — as I too will do — but be careful that your "new brand" doesn't line the same set of pockets in the end.
http://www.fixya.com/support/t1612482-buy
Here is a cached copy found by Google of the original GE JES1289 user manual for the GE microwave oven double grill with rotisserie, whereas GE now feigns ignorance and their website has a newer version of this same owner's manual that lops off four out of the five years originally offered. If there was a retroactive change in terms the reason is apparent: To avoid performing a valuable safety service that might start a fire. That's not a good reason to invalidate a warranty!
Somehow, I don't think what GE is doing is legal. Compare the revision number identified on the front cover of your product manual with the version that GE will allow you to download from their website and view the warranty page. You might be surprised to see the differences. This cached user manual contains a warranty statement identical to how my copy reads, as identified on the front cover as "[protected] JR":
http://74.125.95.132/search?q=cache:a9-N_8vXV3EJ:www.ajmadison.com/ajmadison/itemdocs/JES1289SK.pdf+JEs1289+arcing&cd=1&hl=en&ct=clnk&gl=us&client=safari
The complaint has been investigated and resolved to the customer’s satisfaction.
(Sept 10, 2012) Called GE @ [protected], transfered to [protected]. Magnetron is under warranty but I am told they will not honor the magnetron warranty unless a "GE certified technician" orders it and comes to install it. They will not send it to me. Spoke with James ID # L689296. This was due to "company policy". A few years ago, thanks to this thread, I successfully ordered, received, and repaired the magnatron in another home owner's GE microwave in my neighborhood. I am disappointed that GE now refuses to honor their warranty. Obviously hiring a technician is not smart money-wise and GE knows this. Very clever...and shady. I suggest that others who have this issue note the details of their case and name/ID of the person they speak with so that legal action can be pursued. Thank you for creating this website.
The reason GE wanted PDR is that PDR is a sales agent for GE. When our house burned down PDR was the preferred vendor recommended by our insurane company. They talked us into getting GE appliances throughout the house because they ar a GE dealer. Strange how the circle works. By the way PDR cannot be tusted to do a job corrctly. In our house their are numerous code violations such cut trusses, wrong hurricane straps n worng ceiling board just to name few. The reason their still in business is because they are on all the insurance company "preferred vendor" lists.
Our Ge microwave caught fire on Christmas Eve, and filled our home with smoke. I contacted Consumer Product Safety, Underwriters Laboratories, Federal Trade commission and many many others. Consumer Product Safety and Underwriters Laboratories both want to examine our microwave! I was very happy how interested they were in getting to the bottom of this. Chubb is asking for it back, it is our evidence of our horrific experience and the health issues it caused if this is not resolved to our satisfaction. It is evidence of the hell they put us through, and the only way to prove it is their negligence, their continuous cover up. I guess the cost of the recall is more important than the risk they are knowingly putting people through. Are they waiting for a loss of life? Could it be this has not gotten enough media attention it deserves? This should have been on every news channel (News 12 did interview me and aired it) it should be on the front page of every newspaper, people’s lives should be more important than GE profits! . After googling a bit I found GE microwaves are well known for causing fires. You should go and Google GE microwave Law suit, GE microwave Class action, Google it under video, you and I are certainly not the first nor the last. Check out bringgoodthingstolife.org. This is nothing new; Attorneys all over the United States are trying to get Justice from GE.
Our particular health issues from the smoke (smoke and asthma don't mix!) merit more than a class action can return. We continuously try to survive Chubb’s roadblocks at resolving this, if it doesn't work out, we will have to take more drastic action against them. This is something that health wise, really hit us hard, the fumes and smoke seem to never go away! It reeked! It was everywhere!, GE, their insurance company Electric Insurance, Samsung, and their insurance company Chubb know all about it, GE is in court for it now! Our family has asthma, and Ge, their insurance company, and attorney did nothing to help us except bounce us around from department to department, insurance company to insurance company for over a week like a ping pong ball, IT IS A GAME OF HOT POTATOE! Tossing us around hoping we give up or go away, I told them WE WILL NOT GIVE UP OR GO AWAY! The smoke smell from this malfunctioning/defective microwave irritated our asthma and we are still coughing. GE wouldn't even give us a hotel room and restoration when we called over and over begging for relief and their insurance company gave us no relief. We cleaned and sent our kids to live where ever we could till even we were too sick to clean. It ruined our Christmas, ruined our health, they don't seem to care.
I had to get a GE tech, to come verify cause, and yes it was the magnetron/transformer! They wouldn't come Till Thursday December 30th, 2010! The fire was on December 24th, 2010 mind you. Then we had to wait for the paper work to go through! Not so much as a hotel to stay in, a trailer for us to sleep in to escape the smoke! NOTHING! So much for standing behind their product, MORE LIKE HIDING BEHIND IT!
This GE was made by Samsung, their insurance company did not admit by phone, writing, or email when they did finely accept liability! When Chubb did approve restoration and told us to get estimates, I did, then they wanted a quote in some exactomate program, just a delay of another day. Then they called the next day and said they needed another estimate (they delayed the claim, float the claim). We stressed the importance of our asthmas issues, the smell, the coating of residue from the horrible fumes left on everything, the coughing, nobody cared! It irritated our respiratory system and wore us down so badly we ended up with respiratory infections, on antibiotics, one of my children was even put on steroids, and my youngest, only 3 at the time had to be given a second round of antibiotics.
To our complete disbelief and shock Chubb called our company of choice Advanced restoration, behind my back and canceled them! Is that even legal? They told our company not to come!, they told us to get an estimate and canceled them! They told our company, they being Chubb, that they were going to use Paul Davis restoration. They canceled the the 2nd estimate they told me to get! Why, so they could get a low ball price from their preferred company even though they only had a crew of 3 or 4 and were not available for days! Talk about BAD FAITH. We fell back onto using Servpro, who did the best they could with the low ball price from Paul Davis, oh, go look up Paul Davis Restoration complaints, I googled them and found too many complaints, why were they even still in business? Chubb (Samsung’s Company) didn't even want to put us up in a hotel, I had to fight for that!
Our experience with GE is common, I saved every email, documented every person I spoke to since day one, their Name, title, company, conversation, and case number. I suggest you do the same. UL is stamped on the microwave, start with them, then Consumer Product Safety, yes the Federal Trade Commission. And if that doesn't help try http://bringgoodthingstolife.org/ or any of the other attorneys, they all want these cases. Our ordeal will hopefully be resolved through Chubb.
I wish you the best.
Signed
Determined in New York
I have a Whirlpool roughly 5 years of age that did just the same thing the other day. It was a good thing that my wife and I were cooking the popcorn instead of our 11 year old son making popcorn as a snack after coming home from school. I'm sure he would have panicked and ran out of the house, allowing it to burn down. Our unit was a built-in model, so it took several minutes for us to unscrew the molding and mounting kit in order to remove it.
Whirlpool sent out a factory trained technician from a local appliance repair center and he confirmed that the problem was a faulty magnetron. It has been 2 days and no word from Whirlpool as yet. Frankly, I don't care if it's "under warranty" or not. The product is "UL Listed"... companies spend a lot of money and time having their products tested by independent laboratories in order to get that rating. Nothing that someone purchases should have the possibility of catching on fire under proper use.
fraud and scam
GE Appliances used to have a good reputation - not any more. The GE refrigerator we bought had problems within one year. The service would come at no charge to 'fix' it and within a few months it would be broken again. This happened over several years. They put in new doors to try and fix the problem. That didn't work. They put in a 'kit' for the ice maker. That worked about one year. Now we have a refrigerator that has been nothing but trouble and no ice. They said they would give $400 towards a new GE. Considering that we have only had from the beginning a refrigerator worth about $400, it's not a good deal. And why on earth would we but another headache called GE Appliances? No thanks.
Since they sent them over seas to be built, they have gotten worse and worse. Even the salesmen at stores admit this. DO NOT buy a GE appliance unless you enjoy dealing with repairmen on a constant basis. They know that there is a problem with their appliances but apparently would rather pay lower wages than have them built right!
The complaint has been investigated and resolved to the customer’s satisfaction.
MICROWAVE GE PROFILE - Yes, repair man charges min $90 to just step in the door +$190 to replace the part- magnetron in our stainless GE Profile +TAX - don't forget, almost $300 to fix, when brand new costs $600. I am outraged. It's a SCAM! I ended up paying the repair guy his HOME CALL price - $90 so he would leave. We'll order the part online for $80 + and replace it ourselves. For you who are reading and want to replace the magnetron in your microwave, be careful not to get shocked by 2000 volts. make sure you read info on how to discharge the voltage.
I WILL NOT BUY GE EVER AGAIN.
refrigerator water supply freezes
This is regarding a GE refrigerator purchased from Lowe's. The model is # GSH25SGPC SS. The water dispenser in the freezer door keeps freezing up and will not dispense water, I keep a hair dryer in the cabinet next to the fridge and thaw it out every two days. What a shame to have to do this on a new refridgerator that cost around $1, 000.00. I have called GE and they keep saying they are not aware of the problem and have not had any complaints. This is an out and out lie since there are many web sites where consumers have registered complaints including this one. Check "GE GE refrigerator water supply". I have contacted GE about 5 times and Lowes twice about this problem since it was new. Lowes says it is GE's problem and GE says there is no problem. I have complained to Consumer Affairs and the Better Business Bureau. I even went up to someone in Lowe's that was looking at a GE fridge and warned them not to buy. What recourse do we the consumer have when criminals like this will not stand behind their product once they get our money? I wonder if this is something some ambitious young attorney would like to get into and pursue? Surely we can all band together and force GE to do something. Check some of the web sites, I suspect there are probably hundreds of us with the same problem and even more that don't know where to turn. I have been trying so long, to no avail, that my fridge is now out of warranty which GE loves and uses to their advantage. GE did say they will be glad to come out and replace my faulty door at a cost of over $500.00 to fix their manufacturing defect! How thoughtful! Lowe's would not do anything to help either. I guess this was a $1, 000.00 learning experience. I will NEVER pirchase another GE appliance and will do everything I can to discourage others from buying GE! Total trash with absolutely no customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
ge dryer - 3 motors in 2 years - junk
Bought a top of the line GE profile dryer - 10 months of use and it blew up - after 2 months of weekly phone calls emails I got warranty repair - new motor and electronics - lasted 2 days - then they replaced the unit - I insisted I did not want the same model - but there was no other option from them - so I took it - this unit has now lasted 13 months - and it blew up - I was in basement and my husband & daughter upstairs and they thought someone shot a gun - after I started screaming they found me downstairs with a smoking dryer - JUNK - do NOT buy GE
The complaint has been investigated and resolved to the customer’s satisfaction.
Improperly Installed New Microwave
I had an extended warranty on my GE Profile Over the Range Microwave Oven. When My Microwave was not working properly I called GE for service. They sent 2 technician from Dial Appliance to check the Microwave, and they discovered that Magnetron Tube on the Microwave was defective and they ordered new one. Upon receiving the part they came back and installed it but the Microwave was still not working correctly, at that point they discovered that now the transformer was kind of broken because they saw little smoke coming out during the test. The technicians left with the information that they were going to order new transformer from GE . Week later I called from GE extended service dept. informing me that they received the repair status form the Dial Appliance and decided it is not cost effective to invest any further in repair cost towards the old microwave, instead they offered me the new replacement at 50% of the cost since it was 10 years old.
I decided to take the replacement option at 50% of the cost and the new microwave was delivered with in couple of weeks. The new Microwave was delivered by Turay & Sons Trucking Corp from Bronx, NY. During the installation process they took wrong measurement through the template that was provided with the new microwave. due to that the microwave screws could not go in straight from the cabinet, therefore leaves about more than 1/4 inch of gap from the cabinet. The Microwave is loose due to only two screws installed instead of three and is not very secured and I am afraid due to his heavy weight (68 lbs) it may fall on my gas range any time. I tried repeatedly to contact the GE and the delivery people but it was of no use. GE informed me that I should contact delivery people since they are the ones they installed it, but the delivery people refuses to come back to fix the issue, because they know there is nothing they can do since they have already damaged the kitchen cabinet with too many holes and there is no place to drill any more holes to do the correct installation.
I would advise every one to carefully think before purchasing any GE appliance or the extended warranty from them since they give it to third party to do their work. I guess I will have to take this matter to litigation to resolve this issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
ge wall oven carbon monoxide
My GE wall oven was defective from the day i purchased it, under 2 years ago. It releases carbon monoxide fumes due to a faulty broiler, which Public Service and their own repair man verified.
GE is insensitive to my problem, and refuses to pay for the labor cost.
I am completely frustrated, and cannot get help from store of purchase (Oberg & Lindquist in Westwood, NJ) or GE customer service.
The complaint has been investigated and resolved to the customer’s satisfaction.
Find the evidence that this has also happened to others who own this model of GE oven. Go to the sites where people buy this type of thing and review it and see if they talk about the same problem. Collect all that information and when you call GE get names, numbers, times and any department title or extension number. If your warranty says the labor should be covered, sue them. That is dangerous. And if it has happened to other people for the same reason it happened to you, it may even be time to file a class action lawsuit. Send them the evidence if you must by fax and tell them you will make good on your threat. If you have a receipt proving that you purchased the oven and it was still in warranty when the defect was found, they must cover it!
poor customer service
An example of Mediocre Service :
January 21st 2009
Stove : We order ordered a GE cook top from Sears...it arrived dirty finger print all over the stove...we re-ordere the stove a total of 3 times and had simillar problems everytime...we canceled the order.
Customer Service : It is very difficult to find a phone number that will get you someone nice and helpful at the other end of the phone...when you call a number ...you get a message to call another number..when you call the other number you get a message to call this other number and it goes on and on.
Phones : The phone model number GE 28300EE2 is advertized as expandable with up to 6 handset but you can't purchase or find the acessorie handset anywhere...no one has them in stock.. USA or Canada.
Be careful General Electric does not have long to live.
The complaint has been investigated and resolved to the customer’s satisfaction.
ROFLMFAO! It was dirty? waah! The customer service people was probably laughing so hard that they couldn't take you seriously! Have you ever set foot in a warehouse? It is dusty and dirty and people naturally sweat when doing physical labor, that normally causes fingerprints to linger. To make matters even worse, those delivery trucks don't have showers!
ge cafe refrigerator
After purchasing a brand new GE Cafe Side-by-Side refrigerator last week, it took only 13 hours to began smoking. I pulled the plug. The inside temperature was 95 degrees. After it cooled down, I opened the door and saw a yellow burnt spot in the back with a large crack in the wall. Had we not been home to pull the plug, there would have been a major fire in our home. I will never feel safe with a GE applaince again.
Yes, our money was refunded by the store but GE has not responded to my complaint.
The complaint has been investigated and resolved to the customer’s satisfaction.
BEWARE OF GENERAL ELECTRIC PRODUCTS. THIS COMPANY DOES NOT BACK THEIR PRODUCTS, AND THEIR CONSUMER RELATIONS DEPARTMENT HAS NO IDEA HOW TO TREAT THEIR CUSTOMERS.
We have a three month old GE Cafe Series refrigerator and have already had a service call on it due to a very noisy rattling compressor, a sticking water dispenser button, and peeling silver tape that covers the front of the shelves and drawers. The service person fixed the sticking button, told us that the refrigerator is "just loud" and replaced the two peeling shelves. We now have two more peeling crisper drawers and when I called GE this morning I was told that the warranty on this refrigerator does not cover defective decorative issues. When I asked what I was supposed to do the representative told me I could pay for a service call, or I could try to talk to the supplier, but that the Manufacturer's Warranty was very clear and she could not help me...
I WILL NEVER PURCHASE ANOTHER GE PRODUCT!
I purchased the GE CAFE SERIES side x side refrigerator approx 6m ago and it has been a nightmare. The first refrigerator that was delivered was eventually replaced, not by GE but by Lowes. Was not long until the replacement refrigerator started doing the same thing as the original one. The Keurig works for a short time and then does not function. The water does not dispense through the cartridge instead it leaves you with an empty cup of coffee and the water leaks into the door which then releases through the bottom of the door and inside the refrigerator/freezer and onto the floor. When you open the door the keurig is located on the water pours out all over . I have had GE service out multiple times, they say its the cartridge getting clogged so they send a new cartridge, works for 2 cups of coffee and back to the same problem. Now the ice maker is not producing ice as it should. I am extremely frustrated with the quality of this very expensive refrigerator.
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This is Megan from GE. Sorry to hear about the issues you've had with your refrigerator. Please email me the details at consindsocialmedia@ge.com and I can look into it for you.