Geek Squad — Wait times to speak with service agent
To whom it may concern,
I've only been a Geek Squad customer for a few years. When I first signed up the on hold wait time to speak with an agent was minimal, at worse, perhaps, 10 to 15 minutes. I realize the world has changed since the advent of COVID 19 however, You provide a service that can be easily performed by agents working from home. I have called two times today (09/01/2020) in an attempt to speak with someone. The first time, the wait time was over 1 hour so I left my number for a call back. Over 2 hours went by without a call so I called again. I was on hold for 20 minutes but was able to speak with an agent. This agent had to transfer me to another department. When they transferred me, the announced hold time was 1 hour and 45 minutes so I have left my number for a call back... again. I see from looking on-line your service rating has dropped considerably. I have hopes you are able to quickly resolve your service issues. There are other providers as I know you are aware.
Samuel C. Scott