Geek Squad review: Took computers in to clean up needed email, unable to sync the newer one. Did not receive satisfactory results on the matter.

Service order 00254-[protected] 08/22/19
The unit was not turning on, turns out the cord was bad. They cleaned the infections, removed all other avs, install webroot, install all updates, tune up unit.
After doing this my e-mail will not work. Asked for help to sync the email to computer.
The Agent could or would not help seek a way to sync the computer to my email address. He continue to state it is not what he could do.? Because my email is not what is normal.
Service order 00254-[protected] 08-20-19
backed up user data, restore unit to latest version of 10, installed all updates, merged data back, ect.--again no email--again with different agent--not able to help with this matter.
$207.00 later and both unable to help with email problem.. Spent time and money and still no email...They are quick to get you to sing up for the service. And get you to sign the satisfactory form...to get you out of the store...only two agents with 15 min. time line.
Not sure what I can do to fix my problem.