Gardner-White Furniture
Reviews and Complaints

I am a Vice President at Gardner-White. I want to apologize to you these types of problems should not happen. Please email me with your name and contact information and I will make sure our customer service manager Kim calls you today and makes arrangements to properly fix your floor. My email address is barbtronstein@gmail.com.

We have been waiting since [protected] for an ottoman and we just got an automated message saying the new expected delivery date is may 2021 now, we have tried to call the store and the sales women but neither have returned our calls(8 maybe more) or emails(4) and text (5) to cancel this order and refund our money. very disappointed in customer service.

Buyer Beware - Do not Shop at the Gardner White's Macomb Twp
Location! In fact, don't shop at Gardner White at all! The store is a SCAM and treats their customers horrible. Do yourself a favor and shop elsewhere!

Gardner White on Hall road ripped us off. First we told them we wanted a sectional tv package...he told us ok and sent a couch and love seat...then tried to low ball us into buying the sectional middle piece. We thought we had bought it and he told us it cost extra. Then there have been problems with the whole order for a month and a half now and they still have yet to make it right. We wanted to return everything but never got a return call or anything until the 7 day grace period was up and then told us we had to pay a 25 percent restocking fee. They also brought the tvs in ...told us they had to open it to make sure the screens werent cracked... but once there open you cant even send them back. They have tried to redeliver 2 different love seats going on the 3rd one..all with defects..End tables had defects and they keep giving us the run around...wanting us to come up there and look at the floor models. We have 5 different yellow sheets documenting there every visit here so far. Still not fixed. It may be time to find a lawyer at this point for us. Gardner White will never see any of my man cave money which I plan to make in the basement of my brand new house this summer. Bill- Clinton Twp

I am also a victim of this scandolous company. They put a bogos insurance charge on my account and wouldn't refund my money when i caught them and demanded it.Please everyone, don't even think about considerrring gardner white when you need furniture. They are scamers!

I will NEVER purchase from Gardner White again, and I am glad that I just talked a colleague out of even looking at their furniture. The return policy is completely ridiculous. After my furniture was supposed to be in on April first, it finally arrived on May 10th. I had to put my new house together while waiting, having not seen the actual furniture for 2 months, the colors were off enough, where I would forfeit my $500 deposit to get something else. They will not accept any refunds or exchanges, that could have resulted in a larger sale. What a poor business decision on their part. I hope they read this and realize that I went out and spent thousands of dollars at a competitor to furnish the rest of my house and once I sell this furniture, I'll spend another couple of thousand replacing this set. Shame on them and EVERYONE I know will be made aware of the poor service I received. Julie - Grosse Pointe

I STRONGLY suggest that no one do business with Gardner White. We purchased a table, $422 from the store on Hall Road and moved to AZ. The table had a complete manufactures defect across the top finish of the table. Gardner White refuses to help, I even offered to ship the table back to them, its extremely heavy, a stone table, and still receives the attitude from them of "your loss, our gain". They have actually unloaded a defective table for profit, unbelievable. DO NOT SHOP THERE.

I've had problems with Gardner White before. Most notably the old "bait and switch."

Best solution is do NOT do business with them.

It's all smoke and mirrors. I have somewhat decent credit and was denied credit with G&W. I was told that once I receive the "denial" letter in the mail, to bring it back to them and they will see what they could do. For what? Did you not just say that I was denied? Well the letter came from "World Financial Corp" a week later explaining how I did not qualify for financing and that I could call some number to get credit with a %29 interest rate. I promptly went Art Van and was approved on the spot, same package, 18 months interst free...F.U. Gardner &White!

Never buy a warranty. They do not honor them.

Worse customer service ever! I would not recommend this place

I WONDER WHERE THEY GET THERE FURNITURE FROM. I BOUGHT A WHOLE PIECE LIVING ROOM OUT FIT OVER 2, AND SOMETHING DOLLARS AND THEY DELIVERED ONE OF THE COUCHES THE OTHER AFTER ALREADY SUPPOSE TO BE DELIVERED WITH THE ONE THAT CAME . WE GOT A PHONE CALL SAYING IT WOULD BE A COUPLE DAYS BEFORE THEY COULD DELIVER THE OTHER ONE . I FELT SOMETHING THEN I TOLD MY HUSBAND THAT THEY SHOULD HAVE KNOWN A HEAD OF TIME BEFORE GETTING THIS INFORMATION . WELL ANY WAYS THE DELIVERY GUYS DELIVERED TABLES ALSO THAT WAS JIGGLING AROUND IT WAS LIKE THEY WERE IN A HURRY LOOSE MY HUSBAND HAD TO TIGHTEN IT AL IT WAS DEEP DENTS ON THE WOOD EXPOSED LIKE WE HAD THE TABLES FOR MORE THE A FEW YEARS . WELL WHEN THE OTHER COUCH CAME WE LOOKED AT IT AND THE COUCH DIDN'T LOOK LIKE THE OTHER ONE DELIVERED WHEN THEY SAID THEY WOULD DELIVER IT . IT WAS THINNER AND LESS CUSHIONY AND AND THE COLOR A TINT DARKER WITH THE THREADING LOOSE IN AREAS . WELL THE DANG COUCH BROKE BEFORE TWO WEEKS WERE UP, THE YEAR WE HAD TO KEEP EXPENSES DOWN TO A MINIMUM . WE DIDN'T PURCHASE A WARRANTY FOR EXTRA COVERAGE TIME . MY HUSBAND ROLLED THE COUCH OVER AND THE WOOD WAS A BUNCH OF SAWDUST WOOD AND SCRAPES, CARD BOARD .I HOW COULD A COMPANY MAKE FURNITURE AND PRICE IT OVER 2, 000 DOLLARS AND IT IS FULL OF FAKE WOOD AND REAL WOOD . IT WAS CONSTRUCTED VERY POORLY . I WILL NOT GO BACK BACK ...GARNER WHITE

i also purchased an entire package including loveseat couch tables tv's and end tables. when they first delivered my furniture, the way they had set it up, i did not notice at first that there was a huge tear in the long sofa! u can clearly tell it was from the box cutter that they had used to unwrap my new furniture. then on first day i had it the middle console of the loveseat caved in! i called taylor store right away and they had someone come and take pics and it took forever to finally get ahold of ms.preston in which she refused to compensate me for anything saying that the slice in the leather was my doing and not theirs! the way the furniture was set up it was not visible at the time that they delivered but noticed as soon as they left. called continuously asking for ms. preston whom i found to be COMPLETELY RUDE AND DIFFICULT TO DEAL WITH! i let it go at that point. then about 6 months later the springs on my loveseat started popping out everywhere and would no longer rock. they did replace it with a new one only to have the springs pop out within the first two weeks of delivery! and AGAIN the middle console caved in just in a different spot, the front not the top. they sent another service man out to take pics and received a call saying they would not replace due to normal wear and tare. i just spoke to ms.preston AGAIN in which she is trying to tell me that in the pics it shows the loveseat to be stained and soiled which is total b.s.! i told her i would take pics right now and email them to her. she refused and said she had to speak with the service guy who was not in. i purchased all full warranty's on everything and it seems that this ms. preston is not following the warranted protection plan i had purchased! who do i have to contact to get the proper help i need instead of having to deal with this extremely rude woman who again for the second time is denying replacement?!?!

My experience with Gardner White has been nothing short of a nightmare. I went to the Taylor store and ordered nearly 4k worth of furniture. The salesmen Charles Savino was more interested it seemed at the time to tell me of his night out and how hung over he was rather than actually do his job the proper way. What I later discovered after numerous bouts of incompetency is that he had written the order up wrong from the start (perhaps the alcohol was clouding his mind still!?) I was told that I would havemy furniture by the deisred delivery date, which was my biggest concern at the time given the fact I could have purchased it anywhere and was most concerned about having it arrive on my move in date. I was repeatedly assured by him and another salesmen Sasso that my furniture would be in stock and delivered on time. Furniture purchased: living room set, dining set, 2 mattress sets, bed frame. This is how the story of the delivery went: 1st delivery- guys showed up with living room funiture, mattresseses, and three chairs that belonged to the dining room set..no bed frame, no table for the chairs and one chair missing. I was told by the delivery people that the rest of my furniture was back ordered and may not arrive for several weeks. Unacceptable..called the store and was basically told sorry about your luck. Finally spoke with Rick the sales manager who said he would look into the matter and get back to me. That led to delivery attempt #2: wrong tabled delivered, no fourth chair, and no bed frame. Again another conversation with with and a credit of 75.00 for the delivery fee was given. Delivery attempt #3: Right table finally made it however, at this time it was brought to my attention that all four chairs that were delivered to me were wrong, they were too small for the table! The delivery guy who was a stock boy also told me that the order was never written up right in the first place so they would have never came the right way from the start. Another phone call to the unsympathetic store manager, Rick, which by this time I was irate and was ready to return all 4k worth of furniture if I was not in some way compensated for my time and aggervation. At this time he offered to schedule another delivery however, at the same time he accused me of owing the store money and not paying for my purchases! I was furious since this was obviously not the case and told him I could bring my reciept and bank statements in to prove it! After looking into the matter he called back with an apology and he authorized an additional credit of $200.00. I was satisfied with his efforts and agreed to yet another delivery attempt (mind you each delivery was costing me time and money from my job) Delivery attempt #4: stock boy brought my chairs wrapped in layers upon layers of plastic and left them sitting in the middle of my dining room without uncovering them, it took me almost an hour to unwrap them myself. The next phone call I got was about a week or two later from Rick the incompetent sales manager telling me my bed was in stock and that he would have it delivered that week. Yet again he accused me of not paying for purchase and told me there would be a COD charge upon delivery! I told him yet again that I had in fact paid the full amount (he was offering some type of 77.00 discount) and that if there was a credit he being offered it should be refunded to my card! He said he would look into and get back to me which he never did. Still expecting my 5th delivery that week I sat all day and waited, finally at 4pm calling him to see where the furniture was. He said it wasnt being delivered because he was still looking into whether or not I owed the store money! Furious I told him forget it and to refund my money for the bed frame I no longer was willing to be patient. He said I would see the credit in 72 hours. The creidt was 77.00 less than what I paid for the frame and when I brought this to his attention he said he had already credited me more than he should have and referred me to the corporate office. I am still waiting to hear from them and to see the actualy less than what it should be refund post to my account. I will never shop here, you should never shop here and you shouled warn your friends and family not to shop here! Gardner White consists of nothing but con-artists and thieves!

Angry furniture buyer,

I COMPLETELY AGREE WITH YOU! I will find every rating board I can to tell everyone I know to never shop at Gardner White.

This is a letter I had ready to send to the corporate office as they would not return my phone calls:

I purchased a Big Picture TV package from the Gardner White store in Canton, MI on Feb 22nd, 2010. I purchased the package that included the Lipari sofa, loveseat, tables, 42” and 24” TVs for 3399.99. I also purchased leather protection for 179.99, paid shipping of 69.99 and taxes of 214.80. Total purchase amount was 3864.77. We purchased that day as we were told the sale was ending that weekend of President’s Day. We couldn’t make it in Sunday, so our salesman Terry said they’d extend the offer to the next day.

On March 7th, I went back into the store with a friend who was interested in buying a sofa. I noticed that the sofa and loveseat I had just purchased were on sale for the “Employee Discount” sale, marked down to $982 and $962. I spoke to my salesman, Terry, who, talked to the manager Dwayne, who advised that the only thing I’d be able to do is return the purchase and pay a 25% restocking fee. At this point, I had the sofa, loveseat, and TVs. The tables were on back order. I expressed that I’d have to think about it, and the salesman said “let me know what would make you happy”.

I went home and crunched numbers. If I were to have purchased everything when on sale, there was a price difference of $540.81 (sofa = 982, loveseat = 962, tables 369.99, 24” TV from Best Buy = 229.99, 42” TV from Best Buy = 599.99, leather protection = 179.99). I did not include the price of shipping or taxes as I was told that would be paid for if we did not buy a package. I returned to the store on March 8th to speak to Terry and show him the difference. He said Dwayne offered to pay for my taxes and shipping. I said that was not enough and I would like to speak to Dwayne. Terry went back to talk to him, and came back and advised that Dwayne would pay for taxes and shipping. I reminded him that’s what the initial offer was, and that I’d like to speak directly to Dwayne. He went again to talk to Dwayne, and came back again, as Dwayne was “very busy” that day, and offered to round it up to $300. I said I didn’t believe that was all they could do, and that I’d like to speak to Dwayne. Again, Terry went to speak to Dwayne, and returned and said he would offer me $400. I asked why Dwayne would not speak to me directly, and Terry advised he was busy with other things. As I waited, Dwayne finally came over and sat down to talk to me. At first things were cordial, but as we started to talk, he became agitated and stood up. So, he was standing over me, talking over his glasses at me. We discussed the price difference, and he said since it was TV package, there was nothing he could do. I asked since the tables weren’t delivered yet, could we do a return (on paper) of the purchase, we return the TVs and not have the tables delivered, and just keep the couches. He claimed he couldn’t do this as the couches were already in our home and that it was corporate policy. I tried to tell him that I felt that I was getting the run around, however, he cut me off, and said “no, I was not”, and then proceeded to push a handful of paper toward me to tell me how busy he was handling other issues. I advised that I would be calling the corporate office, to which he said go ahead, and walked away. Terry returned and apologized, and said the $400 offer was on the table. I said I’d let them know what I would do once I talked to corporate.

I tried to call corporate from Gardner White that day and could not get through. I called the next day Tuesday March 9th, and left a message for Ms. Preston. She returned my call on Thursday March 11th, which I missed. I called her again on Friday March 12th and left another message. I did not receive a return call, so I called again, Friday March 19th.

In the meantime, the loveseat that was delivered did not have even cushions on the back. I called the Canton store and set up an appointment to have a technician come out and look at it on March 16th (the tables were also delivered that day). The technician came out, took pictures of the uneven cushions, sat in the seat, and gave me a receipt and advised that someone from the office would be calling me with results in a couple of days. I also asked him to look at the handles on the recliners as the handles on the loveseat automatically go down, and the handles on the sofa stay up when the seats are reclined. I received a call on Thursday March 18th from the office, stating that they found no manufacturer’s defects, and that the loveseat could be adjusted via clips in the back. I asked who would adjust it, and was told that they had talked to their buyer and they said it was fairly simple and that I should be able to do it. I advised that I thought it was odd that they would ask the consumer to fix their own product, and was told they would transfer me back to the Canton store to set up an appointment to have a technician come out and adjust the seat. I was also told that no products are perfect as they are “movement” pieces, and are made in more than one piece. I was also told that the buyer said the handles would not go down unless the seats were fully reclined. I advised that I’d be talking to corporate regarding other issues I had been having and that I’d let them know what I’d do.

At this point, I am ready to return everything I have purchased, and expect to not pay a restocking fee, OR, I expect that something be done to rectify this situation.
First, I feel that we were wrongly led to believe that the sale was going to end that Sunday, when in fact, it’s still going on now. I was told that no where in the advertisements does it say “Free TVs” as I advised that really, we had paid for the TVs in our package, but strangely enough, your website says ““FREE HDTV/GAMING CONSOLE” OPTIONS:”.
Second, your website mission statement says that we can:
Buy with confidence.
At Gardner-White we guarantee that our prices are the lowest in town. If you find the same furniture with the same terms for less we will refund the difference. We also guarantee our products against manufacturer’s defects for at least one year.
These are just a few examples of our commitment to our customers. Because at Gardner-White, providing you with great furniture and great service is what we do.
http://www.gardner-white.com/about_us/mission.php
I certainly don’t feel very confident in your “great furniture and great service” at this point.
Third, I feel that the manager at the Canton store Dwayne was rude and tried to bully me out of the store. I get that people are trying to sell a product and make money, but let me tell you… the friend that went with me that day looking for a sofa, went and bought one from Art Van after hearing my story!
Fourth, I find it extremely frustrating that I would like to make an informed decision, and can’t because I am waiting for Ms. Preston to return my call for a week.
Fifth, I cannot fathom that you would tell your consumer to fix their own product that is not 100% right, especially after the office said they could tell by the pictures the back didn’t match. And why, if the technician could have adjusted the back of the loveseat, didn’t he do when he was out here the first time? I don’t believe they knew what they were talking about, especially since they admitted they didn’t know how the furniture worked. And the handles stay up even if the seats are fully reclined, so again, it’s apparently the buyer vs. the consumer.
I am asking for either a refund of the difference in the price noted above, or take back the tables and TVs, and give me the price of the just the couches that was offered during the “Employee Discount” sale. And, the back of the loveseat either needs to be fixed or replaced. After the poor service I have been given, if these two things cannot happen, I will expect that I will return the entire purchase without paying the restocking fee. I would hate to have to tell everyone I know what has happened, as I’m sure you would not want to lose anymore sales to a competitor that has obviously figured out how to please their customer.

Update - corporate office calls me back today. Ms. Preston, the top of the chain, was more rude than anyone else I talked to. Esentially said that since I purchased the package, there was nothing they could do. They will not take the TVs back since they "don't sell TVs". I politely told her they must since she also kept telling me that no where in their ads do they say the TVs are free. She just kept talking in circles. Also told me that they'd send a tech out to adjust the furniture to manufacturer's specs, but that was all. Oh, she also said "I am not sorry you are not happy with your furniture". WTF?

I think that your are just trying to blame every thing you do not under stand on the place you bought it from. Hello! they gave you a folder with lots of information, you did not take the time to read its just like when you buy a car they don't sit with you down and read you the owners manual that fall on the buyer to read it.
Also I have bought a lot of furniture from Gardner White and never had a problem with them they have not fixed. I just had no problem with a mattress that I bought from Gardner White it was a few years old, I had a great guy come out take a look and told me that my mattress is bad and I would be getting a new one, so I went to Garner White and they let me pick out a brand new mattress and delivered it the next day! So I have no idea what you did but if they will replace a old mattress with a new one then there has to be a real good reason that they will not fix your living room.
I dont think a company that is filled with rude people would still be around in this economy, And to think its some one from the store you must be paranoid, and you sound rude because every other word is caps and in your posts, you use some type of derogatory comment for every one you talked to. I bet they did sound rude all you must have done was yell at them since that is how you type, and since you don't get your way every one is rude no matter how they talked to you. How did you not see damage with the sofa when it was at your first house it just showed up right after you move? Ding Ding I think we have answer and that is why you are not getting what you want They did not damage your living room when they moved it in you did when you moved it out and to some other place. here is a quote from post one "There are a couple spots now that I have just noticed (after inspecting the furniture after moving)" wow it was not in caps. Well it sounds like you know how it happend you just want some one else to pay for what you did. And what research did you do take a survey a group study, call random people in the phone book?
The only rude and obnoxious self important dim wit I see is some well I bet you can guess

I don't think every one you talk to was rude to you, what happen was you just did not get what you wanted so no matter how nice they might have been to you you are going to think every one was rude. Also there is no way any place would stay in business if every one was rude and they would also not have a A+ rating with BBB if that was true. As a consumer you should learn to read documents that are given to you or before you sign them. Also how would you not have seen spots and damage to the sofa when you had it at your first place I can see why they would not cover any damage, you moved it to a new home and we all have moved before not every thing makes it like how it was before after a move. So if you damaged it during moving and now you want a company to fix what you may or may not have done to it during the move. This is why they would not warranty it because they should not be responsible for some thing you may have done during the move.
So I'm guessing you are a grown adult so as and adult take responsibility for your actions.

And just and idea next time
you make a large purchase
Read documents they give you or documents you sign
annoyed consumer

Well you should not sit on the arm rest, this is for ams not butts that is why you can feel the wood

I COULD NOT AGREE MORE ON THE HORRIBLE/RUDE/GREEDY ATTITUDE OF THE CANTON STORE. I HAVE NEVER BEEN TREATED SO HORRIBLY. NOT ONLY DID THY LIE, THE "MANAGER"/ASSISTANT MANAGER SHANNON GRABBED MY PAPERWORK AND TORE OFF THE RETURN SLIP FROM MY MATTRESS AND KEPT IT. I TOLD HER TO GIVE IT BACK AND SHE CALLED THE POLICE WHEN I INSISTED ON THEM TAKING CARE OF THE SITUATION. I AM A SENIOR CITIZEN (FEMALE) I DOUBT I WAS MUCH OF A THREAT.)THEN SAID IT DID NOT EXIST. I HAD A MATTRESS DELIVERED IT REEKED OF FORMALDIHYDE - THIS WAS CONFIRMED BY SERVICE- IT WAS PICKED UP AND NOTED AS MY "RETURN" WHICH IT WAS DEFECTIVE/NOT A RETURN. I PAID OVER $3200 FOR A MATTERESS WE CANNOT SLEEP ON-THIS HAS BEEN A NIGHTMARE BEYOND BELIEF. CALL CORPORATE TO GET RESULTION-TOLD IT IS FINAL&NO MORE WILL BE DONE-" RUDE BEYOND BELIEF AT THAT LEVEL- MS. PRESTON. THEY HAVE NOT HEARD THE END OF THIS.

Gardner white are rip offs. Wont stand behind their come on ads to get your business. They are the best company I have seen on playing the swicth up game. You want the whole story e mail me but buyer beware of gardner white...run run fast. It takes a lot for me to be unsatisfied but you want the run around then buy from them. Rude, and their practices are built on being good mannipulators or at the very worst outright liars. I was trying to be reasonable with a return and was told one thing but they will use everything in the book to keep you from returning something. Bill Bondski has to be a drunk and broke to be thier spoksperson, or he gets his furniture for free! Don't buy from GARDNER WHITE!

I TOO have been recently been screwed by a credit ard scam involving Gardner White and their 0% lender World Finacial Bank. When I bought the furniture sales people (I wouldn, t call them men) Joeseph Funk/ Michael Lamb talked me into a 0% no interest for 12 mos credit card BIG mistake. I never recieved anything from World Finacial Bank until two months and three weeks after the promotion was over and they are trying to charge me full interest @23.99% I have talked to several poeple including supervisors and managers form World Finacial Bank and they are so unorganized it is rediculous. One manager disconnected the phone on my wife two managers agreed to waive the charges and one even gave me a 35$ credit. But the problem still arises because the managers that claimed to waive the charges never did go fifure that out.
I am currently organizing my information and filing appropiate legal actions. IF ANYONE HAS ADVICE ON HOW TO HANDLE THIS SITUATION I would appreciate any and all help.

As a result I WILL never shop at Gardner White they have been no help at all as you know

Gardner White stores have horrible policies. I and my boyfriend purchased a living room set for a house we had just moved into. The furniture arrived and we thought that the color did not match and went back to the store the very next day for an exchange. They said there was an exchange fee of 750 dollars. We were very dissatisfied but kept the furniture anyway. There should be a note put up about their exchange fees and return policies. We never went back to Gardner White again. For the other rooms in the house, we purchased from Art Van. And Sravya, thanks for letting us know about their nonexchangeable mattress policy.

Buyer beware.

-Sara

G/W is one of the worst places you can shop. Not everyone can be lying about them and besides if I spend 2000 + I think I deserve to be happy. They sell a protective sheet under the pretence that you can return the mattress if you're not satisfied or so they say. I just tried to return a mattress after only 20 days and was belittled by two employees and told I will learn to live with my decisions. 3 years ago I bought a couch from there and I paid $900.00 and within 5 months the material was all wore out, and I live alone and work 10 hour days, There's no way the fabric should have worn so bad. So to the IDIOTS that call us whiners and Liars I say UP YOURS I don't have to lie, those sales men are without morals and will say and do anything to make a sell.

G/W is horrible. It's unfortunate really, we furnished our living room 1 years ago. Whole set. Great price! As of today 2 of the sectional legs are broken. Fabric under the couch is all falling off. Fabric seperating on a few seems here and there, mainly wear and tear. But what really gets me are the two bedrooms we completely furnished about a month later, Crap. Trump mattresses CRAP. We complained. After 6 months our king was saggy, lumpy, and divots where my wife and I lay. Furniture issues. They came took pictures. Said. " yeah. Omg. Your right this mattress is horrible. We don't sell them anymore, but we're gonna do something about this.". Took pictures and left. Couple days later my wife calls, they tell her sorry there's a small stain in the picture. They can't help us. Literally hung up on my wife. After telling these folks we don't want our money back. We want a store credit. Towards a Poster Pedic. I was willing to spend a lot more money for a nicer matereess. Not any more. After spending close to ten grand at there store I know now I bought Crap! Never again! Warren Michagan Store. Consumer Beware!

LIARS LIARS LIARS

The store in Mich is ###! Salim is ### too. They are a bunch of Liars! People that don't agree with this... they work there or friends of employees!

I won't buy from them after buying two recliners from them. The two were delivered and were defective. Neither recliner base would accept back. Rather than politely apologize and call back to see if there any more in the warehouse the delivery insisted I would have to set up a service call to fix the two defective recliners. I told them no and said I would not accept delivery. I wanted my money back so I went to the store in Westland. Rather than refund me the money immediately they said it would take two weeks. I have no recliners and they get to sit on my cash for two weeks. I eventually got a refund in 5 working days and had to deal with smart ### sales person in the process. Never, ever, buy from them. Their service sucks.

I was reluctant to go to Gardner White since I know someone who works at Art Van. But I really liked the sectional and it was slightly cheaper than the similar sectional at Art Van.
So I went there, and I loved the Sectional, the sales rep also said he'd throw in the two side tables and cocktail table for an extra $240. I was pleased with this offer and purchased the sectional and tables.
The sectional came promptly the next day, but to our disbelief, NO TABLES. The delivery guys looked surprised that no one had informed us and simply said, "It's possible that they're on backorder."
I called Gardner White immediately. I needed my new couch and tables for the weekend because I was hosting a Mother's Day party. The sales rep said, the tables were very popular and were sold out. He said because they were coming from China, it may take 3-4 weeks to receive my tables. Well, of course I had a fit. They came in a week and a half.
Now, FIVE months later, I have slumping in the Chase, and fabric detaching underneath the couch. What an ABSOLUTE DISAPOINTMENT.

Ok, the people that are posting remarks bashing the person who posted it originally are most probably Gardner White salespersons. It is true that it's a Michigan law that mattresses with stains on them can't be returned but well we don't really know what is considered a stain right? A 1 mm spot can be considered a stain which can very well be present on the mattress before it is bought. Anyway, I had a bad experience in Gardner White recently. I will not try to bore people with the description of the experience but we (our family) bought a bedroom set from Gardner White about two years ago. We are still using it but it has been falling apart slowly and is still falling apart. For example, the handles to the drawers started falling out of their slots a month after purchase and yes I tried to restore them the way they were by tightening the screw but it doesn't work. Anyway, now we open the drawers by pulling on the slots the handles were attached to. Why did we go back there, because, we needed a mattress that day and Art Van did not have it and was expecting it in a week. Gardner White's salespersons are horrible om general, even though mine was nice. Art Van is a bit more expensive but we bought a TV shelf 10 years ago and we have moved five times each time disassembling and reassembling the shelf. It is still usable and in good condition. And no, I don't work for Art Van and I generally don't like the salespersons in Art Van either but Art Van's furniture is way better than Gardner White's and at least Art Van's salesperson are professionals.

I agree that gardner white policies and customer service sucks. When I purchased my living room set from gardner white I used the wrong debit card noticing after I entered my pin # and the cashier voided the transaction, so she thought. The money was stil taken out my account. So Gardner White charged me twice. They wanted to ingore the fact that they had charged me twice and that the cashier had made a mistake voiding the transaction. The store manager is never there I had a hard time speaking with someone from corporate.No one did anything to ratify the mistake until I raised hell.I'm not satisfied with gardner white at all and will never shop there again.

Sales person hard sell on warranties.that they don't support after purchase.. Call the customer service they give you another phone number to call. Call that to find out its no longer in service call another number they can find your purchase.

I purchased two rocking recliner chairs on 10/4/24. They delivered them on the 5th. I called GW on the 10th because the chairs were squeaking and I wanted to replace the chairs because they were damaged. The salesperson said that they were discontinued. I wanted to talk to a manager. The manager said that I called after their 7-day period.~

On Friday, 9/1/2020 I met a very congenial salesman. I looked at mattresses and asked if Labor Day sales were valid on this Friday. He assured me they were. I now see ads that promote that you will pay the sales tax. I would have saved $60.00 if I had waited. I feel my trust was violated and I will not recommend your services or products.

Two Sofas and an ottoman, Fabric is wearing through the ottoman and the frames on both sofas are failing. We are not hard on this furniture older empty nesters. They will not honor the warranty because its considered "Normal Wear and Tear" So AVOID Gardner White.

I purchase a queen size mattress set from Gardner-White in Southfield on 8 Mile Road
On delivery the queen size mattress fit up the stairs but the box spring did not fit I sent the queen box back to the store called Gardner-White back and they told me I have to pay a extra $100 for a split box spring

your a snotty ###, no wonder they were rude to you, The drivers have to drive in bad weather conditions all the time and have a many stops in one day, so they dont always know exactly what time they will be there, thats why they give you an ESTIMATED time. You can always go pick it up from the warehouse yourself. They were nice enough to wave the delevery fee and give you a gift certificate and your going to complain? its not the stores fault that it wasnt in stock, lots of things go on back order all the time, they have a lot of custermers to deal with not just you. Why dont you just be more patient, you cant get everything you want whenver you want it, thats just life. The fact that you have to go and post this on the internet obviously shows you have nothing better to do and your just one of those people whos miserable with their own life so they complain about everything. Did you know that today a gardner white driver got in an accident today? because of all this snow and they Still are all out despite this weather. Lucky he was okay, but he is going home from work, and all that furnature will not be deliverd today, he could have died or gotten seriously hurt and your gonna complain that you didnt get your furnature on time? hes got a wife and kinds waiting at home and hes putting himself in a bad situation so you can have your damn furnature... ### happens, maybe you should think about that

Ive had a wonderful expierance with the Gardner White on 14 mile..They came to my house with my furniture and dinning room set plus my Queen size bed. They were polite to me and my family.

I purchased furniture from the Taylor store about six months ago! The couches that have light colored cushions and the rest is leather. Well its supposed to be leather but its NOT! Its bicast leather! and they coat it with Polyurathane coating...which is now peeling off! I have never even cleaned this leather before, The only thing I have done is sit on it! Now they are telling me that there is nothing that they can do!?!?!? I even contacted an outside company who agrees with me that its a manufacturer defect! but gardner white is claiming its NOT! they have no explanation as to why my couch is peeling, yet they can Stronly say its not a manufacturing defect! How messed up is that! Im definetely gonna take this one to court!

This store is a complete disaster from a consumer perspective. Their head doesn't know what their hands or feet are doing... always a different story. Set up delivery on one day only to call and find out that it can't happen.

My husband and I were told that we had to come in to the store to fill out a second set of forms to get credit approval after being told on the phone that we could do it on line (which we did). We begrudgingly went in because after all-it was supposed to be for our protection.

When arriving at the store and filling out the paperwork, the receptionist asked to to shout out my social security number across to her desk in front of about 20 strangers. So much for being concerned about my privacy.

Now we have waited six weeks for our sectional and set up delivery for tomorrow. Knowing that they can't get it right under any circumstances, I asked my husband to call and make sure it is coming tomorrow. Guess what?

The truck broke down. You know, I had a hunch the truck would break down. I had a hunch that a tornado hit the warehouse too.

Don't buy ANYTHING from Gardner White. Save your money and time and go somewhere else. Somewhere they know about costumer service.

I just bought a chair from Gardner White in Taylor. I was promised the chair at 1pm this afternoon. I called and of course it was lost on some shuttle. They finally called at 9pm to let me know it was there. All they care about is your money not customer satisfaction.
They are rude and very unprofessional. Stay clear if you want to be treated with any kind of dignity