Complaints & Reviews

beat [protected]@gmail.com

Good afternoon

My name is Malcolm Richardson. I own Beat That Guy Gaming (BTGG), the only traveling indoor/outdoor eSports/gaming company in Alabama. We are looking to get some information about sponsorship, affiliation, or support for our local gaming communities. BTGG has had great success in working with your stores in the past 2 1/2 years. It has been mutually beneficial for GameStop and BTGG (examples: Birmingham Bowl, Vulcan Birthday Bash, etc.). Store managers and associates in District 807 are very pleased with the stores' performance on the days we hold events. On these days, the stores see an increase in foot traffic as well as sales increase. It also gives the GameStop motto "Power to the Players" meaning.

We have been working together now for one year to make sure our performance is our best and with little to no compensation. Numbers don't lie, but 807's District Manager, Andy Harper, has not been honest with us. Mr. Harper has given BTGG verbal promises during this time of passing our information up to his supervisors to get BTGG into more stores. BTGG was also promised by Mr. Harper connections with outside entities so that we may begin invoicing people for our services when we do joint events with GameStop. We are a gaming company coming to our local stores, helping bring in business and boosting sales on release dates. We have done these events for free with the promise of future pay outside of GameStop. BTGG has recently been told by Mr. Harper that we are no longer allowed to work with the local stores. This severance is due to an event coming up at the University of Alabama where I asked for contact information to send an invoice to so that BTGG would receive payment. I was told by Mr. Harper that I was angry in asking for this information and that he never promised BTGG contacts for payment. BTGG asks that we are allowed to continue working with the stores. BTGG also asks, if contracted to help with an event, that we receive payment for said event.

We are not trying to bill GameStop for our services.

Thank you for your time.

The links below are for our social media as proof of events we've done with GameStop as well as BTGGs own events.

FACEBOOK:
https://m.facebook.com/beatthatguygaming
INSTAGRAM:
https://www.instagram.com/beatthatguygaming/
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---------- Forwarded message ---------
From: Beat That Guy Gaming
Date: Sat, Aug 10, 2019, 1:44 PM
Subject: GameStop Mobile Feedback
To:

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beat [protected]@gmail.com
beat [protected]@gmail.com

failed to work

I have an account with gamstop and have since April 2019. The reason I registered with gamstop is to stop gambling as it was causing me a lot of issues. I took a downhill turn and decided I wanted to start gambling again. I tried to register on a number of online gambling sites and rightly so I was refused and wasnt able to register. Then I set up an account with william hill who i was registered with before. I used a different email address but same name and other details. This was end of June 2019. They verified my ID and proof of address so they knew exactly who i was and atill allowed me to register and lose a lot of money. I contacted William hill several times about this and proved to them I was registered with gam stop. They blocked my account again but wouldn't refund me any money. They told me to contact fam stop. I have contacted gamstop on many occasions since June and throughout july and they have failed to respond to any of them. They have failed me. I registered with them because I had a problem and paid for their service. They have failed me, my depression has come back and they don't even bother with responding. I want to claim for my losses and compensation. Gamstop are a joke and responsible for people ending their lives.

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ps4 pro

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I went in the store today 4pm to return 2 One recon 50x headsets (refurb). there was an older white lady behind the cash register that was not customer service trained for her position to represent Gamestop. She stated that I had to wait 20 minutes in order for me to recieve my funds for the return. I ask where is that written in company policy?
She also stated that I could not return one of the headset becuase the 30 days has expired for return. I told her that I did not have my receipt on the first purchase when I return it about 2 weeks ago, she then said why dont you donate it to the salvation army..lol. I do understand that both of these product were refurbished items, I was willing to try another one, so I purchased the second one in hopes that it would work correctly and when I have time I would return the first one. Both were defective. Just based on this person attitude is the reason im filing this complaint.
If you have any questions to this matter, you can reach me by email- [protected]@aol.com or call [protected]. Gary Armstrong.

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