Hi, I play an online game called Air Rivals (airrivals.net).
My account has been blocked for no logical reason from this company accounting dept (under the name of Gamepay) because of apparent chargeback.
I have all statements and proof from my bank that states otherwise and that they have received all my money. The only thing I asked was to get my account unbanned and back
Of course I have already tried to contact them through their online support website and emails since more than a month ago and they are not cooperative at all, when they do reply (which is rather seldom), their reply is not clear and not helpful.
I have tried to reach them, by phone, and the least I can say, is they don't want to help neither, they keep telling me "no support", to send emails, but they never reply. This is madness !
Never in my life I have seen a company with such deficient support, it even looks like fraudulent organization to me : take the money and disappear.
Check by yourself on this address https://billing.gameforge.com/index.php?page=impressum, it is explicitely written they don't provide support by phone ! Even when you spend money like I did (and a lot of money).
Of course i know when I'm wrong, and I'm fair, but I know my rights, and I know I'm right, I have tried to understand, tried to find a solution, that is more than than reasonable for them (a win-win), but to no avail, they do not wish to communicate, they do not want to help.
I proposed to them to unblock my account (costs them nothing), they don't reply, I proposed to them to refund my money, still no reply.
It looks to me that they are hiding something about this game, that might be illegal like for instance a gambling system (you can buy upgrades for your equipment through a gambling system that is not transparent, and ofc encourages you to spend more and more money).