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Frontier Airlines review: LIed about bonus miles

MathNMusic of Las Vegas, US

May 30, 2024 7:34 pm EDT

Verified customer

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When I was on one of their flights they announced that you could get 60,000 miles if you applied for a credit card. I was given the brochure an application by a flight attendant. Here's what the brochure says: "Earn 60,000 Travel Miles after your first purchase, less credits, returns and adjustments and paying the annual fee in full. Both within the first 90 days after card account open date."

Now upon checking to see when I would receive the bonus miles, I was informed:

1) credit card purchase must be at least $500
2) purchase must be for flights through Frontier website
3) actually only 40,000 miles will be awarded in 90 days, to earn 20,000 more you have to spend $2000 on the card after that

While I was on that plane I even asked the flight attendant about the conditions and she said, "you can just buy a pack of gum and that counts as a purchase." Actually when they announced the deal on the plane I was the only one who raised my hand for a brochure. Somehow the other passengers sensed it was a fraud. I gave away personal information to get the credit card and got nothing in return. I spent a long time with chat agents and all they say is, "sorry the brochure is not accurate"

Recommendation: Why would I do business with an airline that is fraudulent with their miles?

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Frontier Airlines phone numbers

+1 (801) 401-9000

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Frontier Airlines emails

corpcomm@flyfrontier.com

90%
Confidence score: 90%

Frontier Airlines address

PO Box 492085, Denver, Colorado, 80249, United States

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