Frontier Airlines review: Flight delay/cancelation

Original schedule: Nov 18, FFT 2850, Departing STL 20:40 to MCO.

Repeated delays until CNXd almost midnight,with instructions to return 08:00.

Returned to STL, 08:00, Nov 19. Found more delays until now (I am waiting at gate C23 now) scheduled ETD 13:00.

Throughout,no apologies or expressions of consideration with single exception: gate agent "Brennan". She is only light in this mess, actually cheerful. And she does not give misinformation.

Complaint is manner agents treated customers. Common was no acknowledgment of troubles caused. While some compensation of pecuniary manner seems appropriate, the omission of responsibility is shocking. "Brennan" apologized! Almost shocked me. All applauded her efforts - actually clapped and cheered!

I was rushing to wife in ICU, critical condition yesterday. Upgraded to stable today. I recognize most people are traveling to Orlando for fun, entertainment. I understand many can not afford this luxury. Perhaps some Frontier agents are jealous of customers flying to Orlando. Regardless of the reason, the impassionate response from agents is unwarranted; agents should try to express at least some understanding and some sensitivity for the troubles this is causing each customer.

Promote Brennan, give her bonus, assign her to teach others and supervise. DO NOT let Brennan be hired by your competition. She represents Frontier well. She is more than a keeper. She must be emulated.