Freshly
Reviews and Complaints

I tried other companies like Freshly before that were more costly per week and the quality and portion size that Freshly gives you is unmatched. I love that there is an application for the service and I can conveniently rate meals and change my order for the coming weeks. When you need help with something or have a question the Freshly team is always happy to help in the chat forum on the application, they get back to you in a timely manner as well. The reason I choose Freshly is because I have Celiac disease and all of their meals are certified gluten free. This takes the hassle out of cooking and worrying about cross contamination. The only set back I have found from Freshly is that the maximum meals per peek is 12 and I wish I could get 14. I understand why 12 would be an ideal amount of meals for some people, IE a cheat meal, eating out, or one home cooked meal but I just love Freshly so much that I would love to eat it 7 days a week! This service has increased the quality of my life and I am confident that I am giving my body the healthy food that it has always deserved. Thank you!

Freshly has made my life so much easier! No more stopping at a fast-food place to pick up an unhealthy dinner on the way home from work - now I have food ready and waiting for me when I get home. I have great and tasty options to choose from (I like flavorful food) - it only takes 3 min - and no dishes! This is ideal for a single on-the-go person!
The online ordering process is easy and simple. Hardest part is to remember to update my order by Friday evening, but even if I forget I still receive 6 fresh meals. There are a good variety of protein choices - chicken, beef, pork. (would like more seafood options though)
Another benefit is the pricing - Freshly is very economical. Not only are the meals cheaper than many take-out options, but because the portions are adequate, I snack less in the evening.
Delivery and packaging are great. Parcels are delivered right to my doorstep and the food stays cold due to the gel packs.
One more benefit - Freshly deliveries has really made the COVID-19 stay at home situation easier for me. I do not have to go out to the supermarket or restaurants often at all. It has really been convenient.
Thank you so much!

Keep in mind that this review is coming from a guy who inhales double "Baconators" and double "Bacon Kings" all the time. I generally detest health food because of bad taste or lack of flavor. Vegetables have never been attractive to me. That said, I'm thrilled to have Freshly now! Their chefs are wizards that season the dishes very well while keeping carbs and salt low. I like some meals more than others but I haven't had one yet that I couldn't eat in its entirety. Even the veggies are delicious. Overall, I'm super impressed by what they're able to achieve. Unless you've got serious culinary skills, you could spend hours destroying your whole kitchen and your food still won't be as healthy. Only knocks I have are the delivery days aren't set-in-stone and that makes having two subscriptions difficult to manage. Also, portions are a little small as I'm a big guy. 500-600 calories might be enough for small people but might I suggest "Freshly XL" with 800-1000cal portions. I'd pay a couple more dollars per meal to not have to seek out less-healthy snacks to supplement. Still, it's outstanding food, it's FRESH, it's REAL, and you can pronounce every ingredient. Oh and by the way, the convenience cannot be beaten even by fast food or delivery. It's like your fridge is full of delicious leftovers.

I rated this a 5 star based on the customer service for Freshly As far as the food deliveries and cost I would have to rate a 2 star
I have ordered freshly for several months. At first it seemed like the meal were Ok. One by one I became tired of the same meals as I did not have a taste for all their meals. I tried maybe 15 different plates. It became monotonous very quick when I looked at that A+ packaging that had to cost a good amount just to see it wasted. That is definitely a resource that should be recycled. The meals at $10 each started adding up when I can get take out from my favorite restaurants and eat as many portions and more for less money. A lot of places have family meals specials that I buy for myself. There is a much larger selection on take out these days and if ordering correctly I can have good meals around $5 to $6 compared to limited $10. Now the deliveries are when they can get it to you. So you end up doing take out to make up for the days they didn't get you food. Now you weekly food bill went up even higher on the account that freshly couldn't deliver. I understand the situation the company is in. I think the price definitely can go down as much of that price has to be in packaging. I don't know what the answer is for the company I am just reviewing as a consumer not angry just not worth the price per meals.

My wife and I THOUGHT that Freshly would be a nice choice for meals. Signed up for 12 meal plan last week, was supposed to receive our first order on Friday. On Tuesday, received email that order had shipped, along with a UPS tracking #. Turns out tracking # was scam- package NEVER given to UPS. Friday comes- NO package. Tried to call Freshly customer service- was LIED to about delivery status- told that UPS had the package, but I have account w/UPS and can tell when ANYTHING will be delivered to our address. Nothing in system. Asked to speak to a supervisor/manager, told that none available, but one would call us back. NO calls received.
Called CSR again on Saturday, asked to speak to supervisor, given SAME song and dance- one would call back. Did receive an email later in afternoon, saying someone had "tried" to call- but no calls on caller ID, we were home all day. Again, LIED to!
Did receive a "promise" that we would receive refund- will wait and see if that happens.
Not sure if meals are good or not - did not receive. Maryland processing plant for Freshly is less than 2 hours drive, and we live in major city, so delivery should NOT be a problem.
Poor/non existent customer service. Less than honest. CSRs refuse to provide contact info. They tried to blame UPS as problem, but could not provide tracking info. Order obviously NOT shipped!

We had been searching for a meal delivery service that was relatively healthily and had some good options in regards to food. We stumbled upon Freshly and decided to give it a try. My other half and I each picked out several meals that we wanted to try for the first week. Most of the options were fairly tasty; but, having said that, we didn't feel as if they were as fresh tasting as they were touted to be. Some of the selections had a somewhat gritty taste and many of them didn't heat up evenly in the microwave based on the recommended time on the cardboard sleeve. Honestly, I think they may be better if you had the option to cook them in the oven. They way the meal selection stands now, they are basically hyped up TV dinners. Now on to the second week. Somehow, we missed the email reminder that it was time to choose our selections for this week. So... what did Freshly do? They charged our debit card and ordered for us. If they were going to do this, the least they could have done was sent us a new and different selection of meals. Did they do this? Nope! They sent us the exact same things that we had last week. Seriously? Who wants to eat the same things every week? We certainly don't and for this reason and the reasons stated in our review, we have decided to cancel Freshly and will not be using them again in the future. Instead, we will move on to a service that better suits our needs and what we are looking for.

I gotta say, I was pretty excited to try out Freshly. I mean, who doesn't love the idea of having healthy, pre-made meals delivered right to your doorstep? And let me tell you, the food was delicious! I was really impressed with the quality and taste of everything I tried.

But here's the thing - I'm not home most weekends. And unfortunately, Freshly delivers on Saturdays. So by the time I got home on Sunday, my meals were all melted and gross. I had to throw them away, which was a total bummer.

I decided to give Freshly a call and see if they could switch my delivery day to Monday instead. The woman I spoke with was really nice and said they could make the change starting on a certain date. But for some reason, they kept delivering on Saturdays even after that date had passed. I ended up having to toss two more deliveries before I finally had enough and cancelled my subscription.

To make matters worse, when I reached out to Freshly to explain why I was cancelling and suggest a solution, they just went ahead and cancelled me without really trying to work things out. It was pretty frustrating.

So my advice to anyone considering Freshly is this: if you're not going to be home on weekends, it's probably not the best option for you. They don't seem to be very flexible when it comes to delivery dates, and it's not worth wasting your money on food you can't even eat. But if you are going to be home and want some tasty, healthy meals without having to cook, give Freshly a try - just be prepared to stick to their delivery schedule.

I gotta tell ya, I bought a big ol' gift card from Freshly for my dear old mom, who was laid up at home after a long hospital stay in July 2022. She was all excited to sign up for their meal delivery service, but when she tried to use the gift card, they made her put in her own credit card number too! What kind of nonsense is that? They said it was for "registration purposes," but it just seems like a sneaky way to get her credit card info.

Anyway, she finally got her first order and guess what? They charged her credit card instead of using the gift card funds! What a ripoff! When she called to complain, they told her she didn't place the order right. What kind of excuse is that? And to top it off, they wouldn't even refund her card and use the gift card like they were supposed to. What a bunch of jerks!

Needless to say, my mom cancelled her account and we're giving the gift card to a food bank (if they'll even take it). It's just not worth dealing with these clowns. Their customer service reps are useless and a total waste of money. I wouldn't recommend Freshly to anyone.

This company is just terrible. I'm not one to complain, but seriously, how would you all know that? Anyway, I was buying meals for my 92 year old mother and it just didn't work out for her. The meals were decent, but not great. Then I got an email from Freshly telling me to download their app. So I did, thinking it might make things easier. But little did I know, because of me downloading their app, my next order was doubled. Can you believe it? So now I have a credit of $78.00 that I can't seem to use. I've been trying to get this sorted out for weeks, but Freshly just won't budge. It's like they don't care about their customers at all. And to make matters worse, they have no problem taking money out of my credit card, but when it comes to putting it back in, suddenly it's impossible. I'm so angry right now. This is not how a reputable company should behave. I would strongly advise against doing business with Freshly. There are plenty of other places to buy your food from. Don't say I didn't warn you.

I've been using Freshly for about 4 months now and I gotta say, I was pretty impressed at first. The portions were just right and the taste was pretty good too. But then, on July 4th, I had my first failed delivery. I got an email that night saying they were gonna refund me and give me a $20 credit, but I didn't think much of it since it was a holiday and all.

But then things started to go downhill. The portions started getting smaller, I got a meal I didn't even order, and one time my box got delivered to my neighbor's house! Luckily I caught it and brought it back, but still, not cool. And then, to top it all off, I had 2 more failed deliveries in a row. That left me scrambling to meal prep and it was a real pain in the butt. Plus, here in Denver, they only offer 1 delivery day per week, so not getting my meals as expected was really annoying.

And to make matters worse, when the delivery finally did show up, it was a day late and the company told me to just dispose of it. What a waste! After all that, I decided to cancel my subscription. The customer service was pretty responsive, but what good are credits if they never deliver? All in all, I'd say Freshly was a decent service at first, but it just wasn't worth the hassle in the end.

So, I just got my 5th Freshly order today and guess what? For the 2nd time in the last 4 weeks, the order was wrong. I mean, seriously, what's going on here? This time, they messed up 3 out of the 6 meals. I can understand a simple picking mistake maybe once, but when it happens again and again, it's just plain careless. And to top it off, I can't even eat 2 of the meals I got today because of my food allergies. Come on, Freshly, get your act together!

But I have to give credit where credit is due. The customer service is still pretty efficient. I guess they have to be, since it seems like folks can expect errors more often than they would like. Claidia was able to help me in just a few minutes and they offered me a full refund. They also said my issue was going to be sent to a resolution team to review. When I asked if there are people to double check orders, I was assured there were, but it's hard to believe that when there is more than one error in multiple orders now.

Now, let's talk about the food. It's pretty good overall. I mean, I wouldn't say it's the best thing I've ever tasted, but it's definitely not bad. And the convenience of having pre-made meals delivered right to my door is a huge plus. But buyer beware, based on my experience, you are bound to run into an issue. If you like surprises though, then you should have no problems with the Freshly program!

All in all, I'm still on the fence about whether or not I'll continue with Freshly. The convenience is great, but the errors are just too much to handle. I'll give them one more chance, but if they mess up again, I'm done.

I gave Freshly a try last September because I wanted to have some easy options for healthy foods in single portions. I decided to sign up for the 12 meal plan because it was the most economical, even though it was still around $9 per meal. I was excited to pick a range of meals from the expansive online menu. However, I had to wait about 10 days for the first delivery in order to snag a Sunday.

When the food arrived, it was on time, but it came in a ridiculously large, heavy box that I had to lug up 4 floors into my walkup apartment. I promptly unpacked it because it took up so much space and was leaking, and dragged the bag out to the trash.

From the first meal through the last, the food was thoroughly disappointing. Everything was salty and had a strange, acrid flavor to it. Some of the meat was okay, particularly the steak pecorino, but the rest of it was about the quality and consistency of a microwave meal. The vegetables and sides, mostly grains, were limp, soggy, and the portions were sparse.

I forced myself to finish all 12 meals to justify the money that I had spent, but I promptly cancelled my subscription. I was really disappointed with the quality of the food and the overall experience. I was hoping for easy, healthy meals that tasted good, but unfortunately, Freshly did not deliver. I wouldn't recommend it to anyone looking for a convenient meal delivery service.

I recently signed up for Freshly, a meal delivery service that promises to deliver fresh and healthy meals right to your doorstep. I opted for the weekly delivery on Mondays, as my 85-year-old father relies on these meals since he is unable to drive or walk much. However, to my disappointment, the meals did not arrive on Monday as promised.

I immediately called Freshly the following morning to inquire about the delay, and was told that the meals were still coming and would arrive by the end of Tuesday. But once again, there were no meals delivered. Frustrated, I called AGAIN on Wednesday morning to follow up. This time, I spoke with Andrea from customer service, who informed me that my father's next meal delivery was scheduled to arrive 12 days after the original delivery date, which meant that his last meal delivery would be almost 3 weeks apart (19 days)!

I was extremely disappointed with Freshly's lack of accountability and customer service. It was clear that customer satisfaction was not a top priority for this company. Instead of taking responsibility for their mistake and sending out meals immediately after my first phone call, they chose to punish an 85-year-old man who relies on their service for his daily sustenance.

To make matters worse, Freshly's customer service was unhelpful and unresponsive. When I called, I was put on hold for long periods of time and had to deal with unhelpful representatives who seemed more interested in getting me off the phone than resolving my issue.

Overall, I am extremely disappointed with Freshly and would not recommend their service to anyone. If you are looking for a reliable meal delivery service that puts customer satisfaction first, look elsewhere. Freshly has no business being in business if they cannot prioritize their clients and provide the service they promise.

I've been chowing down on Freshly's 6 meal per week plan for a couple of weeks now and I gotta say, it's been a pretty smooth ride. The website is easy to use, the food options are presented in a clear and concise way, and they even give you a heads up via email before your order arrives so you can make any last minute changes. The only downside is that the packaging is a bit bulky - the food comes in a cardboard box with three big ol' ice packs and some padding. I live in a cramped condo with no extra storage space, so it's been a bit of a hassle finding a spot for it all. But hey, at least it's recyclable!

When it comes to the food itself, I gotta give it to Freshly - they really know how to cook up some high quality grub. Everything was cooked to perfection, not too dry or overcooked. However, I did notice that all the meals had a similar taste to them. There was some kind of mystery flavor or ingredient that was present in all the dishes except for one. It left a bit of an aftertaste that lingered long after I finished eating. I really wanted to love Freshly, especially since it's so convenient and affordable, but after trying all the meals in week 1, I found myself struggling to finish the week 2 meals.

Overall, I'd say Freshly is a solid option for anyone looking for a quick and easy meal plan. Just be aware that the packaging can be a bit of a hassle and the flavors might get a bit repetitive after a while. But hey, at least you won't have to worry about cooking or cleaning up after yourself!

I gotta say, I was really hoping Freshly would be the answer to my prayers. I'm trying to get my health in check and cut out all the junk food, so I figured I'd give it a shot. I wasn't expecting gourmet meals or anything, just something to help me stay on track. But man, was I disappointed.

I don't know if it's just me or what, but the food was just plain awful. I read some reviews beforehand that said the food was bland, but I didn't really care about that since I was more focused on portion control. But let me tell you, it wasn't just bland - it was downright nasty. And I'm not even a picky eater! I eat oatmeal with nothing added to it multiple times a week, so I'm not exactly a food snob.

I don't know if it's the way they freeze the food or if my chef was just screwing up the recipes, but something was seriously off. And it's not like this is the first meal delivery service I've tried - it's actually the third. So I know what I'm talking about when I say this was bad.

Anyway, I cancelled my subscription and I'm gonna try one of those meal kit delivery services where I actually cook the food myself. Hopefully that'll be better. But in the meantime, I just wanted to share my experience so other people don't waste their money like I did.

I recently became an empty-nester, so I was on the lookout for easy and healthy meal options for one. I stumbled upon Freshly and decided to give it a try. Unfortunately, I was sorely disappointed with what I received. The meals tasted like they had been frozen and thawed just before shipping to me. The veggies looked and tasted like they had been canned and overcooked, and the rice was undercooked. I even had my daughter over for dinner one night, and we split two of the meals. Neither one of us could finish them because they were so terrible.

Overall, I was extremely disappointed with Freshly. The food was gross and a waste of money. If you're looking for a single meal option, I suggest sticking with the frozen food section. Even the most expensive frozen meals are still less expensive than Freshly and taste much better. If you're looking for home delivery, I've tried several meal kit options that are great. Blue Apron, Hello Fresh, and Home Chef are all great options, but they're meant for more than one person eating. Still, leftovers of good, freshly prepared food are better than Freshly.

I really wanted to like Freshly, but unfortunately, it just didn't live up to my expectations. I was hoping for fresh, healthy meals that were easy to prepare, but what I got was far from that. The meals were bland and lacked any real flavor. I also found that the portion sizes were quite small, which left me feeling hungry after eating.

In conclusion, I would not recommend Freshly to anyone looking for a healthy and tasty meal option. The food is simply not worth the price, and there are much better options out there. If you're looking for a single meal option, stick with the frozen food section. If you're looking for home delivery, there are plenty of meal kit options that are much better than Freshly.

I have placed an order a few times. Now freshly keeps sending me the same thing that I had ordered at one time. I have NOT placed any orders recently but they keep coming anyway! Help! Please stop these orders! It's not that I don't like the food but I don't want food sent to me that I did not place an order for.

Sincerely

Donna Carrel

5232 Downey Ave, Independence, MO 64055

[protected]

Your delivery driver this morning 9:40am ish cst at 2901 City Place West Blvd Dallas Texas 75204 refused to deliver the boxes to the residents door. So now they are going to sit in my mail lobby rotting and melting . He is lazy and so are the others . As a curtesy to your clients I would probably instruct your drivers to deliver to the doors and not the hot mail room area. People steal them from the lobby. They are also smelling up my lobby after an over night stay.

One of the meals I ordered has something hard I can't tell what it is. Feels like it's bacon bits. It was so hard I got wounds on my palate. I thought the wounds will heal soon. But I think it's been 3 days already and it's still hurting that it bothers me whether I am eating or not. And to add, the delivery was late. This is my first time to order from them and it was definitely a bad experience.

What makes people order food? Why do they do it? They are hungry right here right now. That's why.
I don't understand how it actually happened. I ordered food and they delivered it 26 hours later.
Freshly representatives, my question is addressed to you: do you think it's appropriate to do things like this? Do you think I order food in advance to keep it in my fridge or I order it to eat it right after the delivery, huh?

Could be wayyyyyyyyy better if they wanted or tried.
Now I can say that this service is bad and I don't want to deal with them anymore.

A strange thing happened. They delivered my food to the wrong address thrice. I would understand if that address looked similar or things like that but it's not true. Was it on purpose? But why would they do that?
Asked their reps, they only apologize and have no idea why their system keeps ignoring my address.
Once they delivered to the right address, but the order was wrong.
I don't know, guys, do something with your system. Get new technicians who will fix it. How can you keep operating if your system is broken?

This was my first order form them and I was so glad expecting it. It was scheduled for Wednesday, I was very excited to receive my first order which was scheduled for Friday, 07/12. I spent all day waiting for them and got very upset. Nobody rang the door, nobody phoned, so I just stopped hoping they deliver something. For some reason, I had to go out of the house and I saw the order near my door. Why didn't they just ring? How do I know you arrived? If it's not obvious, so I'm letting you know just in case.

Their service is a joke, their chiefs are not professional. Think twice before ordering food there.
I figured out that their food is not as fresh as they say. After receiving my first meal I was disappointed by the food quality. They often forgot to deliver food or made me wait for 6 or more hours to wait for it. This is unacceptable. Your business is sick, you should fix it

Well, I think the name „freshly” does not suit this company. How about „unfreshly”? I got some free meals and decided to order few expensive ones. Well, all meals I tried were no good. Chicken was awful, and steak wasn't fresh. It had this strange smell. Some meals wasn't prepared right. Carrots were poorly prepared and they were not clearly peeled. Also, some meals that I've tried had some additional ingredients that were not listed. Instead of mushrooms there were beans. I didn't order anything with beans, because I hate them. I contacted customer service and asked why the food is so bad. I also asked about the beans. They just told that they have this new menu and they decided to make a surprise for me. Well, I was grateful for some free meals, but disappointed that I paid and ordered something else. I will never buy anything there and I'll never eat their food even for free. And yes, food there is not fresh. Don't eat it if you don't want to get poisoned.