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Fresco Y Mas

Fresco Y Mas review: Discrimination and verbal abuse

M
Author of the review
12:48 am UTC

Today 5/9/2022 at 11:52 PM my mother and I were verbally assaulted by the manager and his assistant manager a Fresco y mas on 1630 W 49 ST in Hialeah Fl. The new store policy for hours is 7 am to 12 am, we arrived at 11:52 pm the store doors were partially held by the security guard saying the store was closed. We suggested we had 8 min to pick something quickly and the security guard accepted and let us thru the door with another 2 customers behind us. As soon as we stepped foot inside the Store the manager Manuel came screaming from the top of his lungs to get out, we explained what we had talked about with the security and he continuously insulted us and screamed saying the store had been closed since 11:30 pm and that we couldn't go inside when there was clearly more than 6 customers inside the store paying. My mother continued explaining that we will be quick and that the security had let us pass. Manuel continued insulting and verbally assaulting us saying we had to get out and that he didnt care that the security was nobody there to let us in.

The security came and asked what was the issue and the Manager Manuel told my mom since you spoke to him speak to him in English and tell me what he told you, my mother clearly doesnt speak english but I do. I went off telling him in English infront of this idiot everything that was going on in English. Mr.Manuel did not understand a word because all this confrontation was in spanish. We felt discriminated as he taught we didnt speak English and mistreated us by screaming and insulting us just for not letting us buy something from the store when we were clearly on our time before the store closed.

Desired outcome: I want this manager Fired from his position because that is not the way to talk to a customer and especially discriminating for not speaking English when he doesn't know how to speak it.

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  1. Fresco Y Mas Contacts

  2. Fresco Y Mas phone numbers
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    Customer Service
  3. Fresco Y Mas address
    8928 Prominence Parkway, ? 200, Jacksonville, Florida, 32256, United States
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    Jul 08, 2026
Fresco Y Mas Category
Fresco Y Mas is ranked 30 among 61 companies in the Department Stores category