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Fresco Y Mas

Fresco Y Mas review: Deli treatment racism

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Author of the review
5:49 pm UTC

I went shopping at 948 sw 67 ave as always never had a problem it was about 4:15 pm when I went to the deli when it was my turn the person attending said who wants cheese I didn't answer because I didn't want cheese, she went on to ask me what I wanted I told her I wanted to purchase ham. The attendant went on to say that they were cleaning the meat slicer I told her I would wait she then said it would take a long time then I would need to wait for it to dry, I told her I wasn't in a hurry, she seemed angry that I was waiting so I went to another attendant and asked if she could call the manager, said I would have to go to the front of the store but she also took the time to explain policy and procedure and I understood and continued to wait. The first attendant started to provoke me by telling the gentleman who was cleaning the machine very loudly that I just had to wait that's when I got a little upset and told her [censored] what you think i'm doing i'm not bothering anyone. This employee of fresco y mas had the audacity to discriminate to tell me I must speak spanish I said i'm and american and am not required to speak spanish the employee waived me off winked at another customer and ignored me, rather than putting myself at her level I went to the manager on duty and explained the discrimination against me by this employee and wanted to file a complaint due to racism. The manager on duty explained that she wasn't the employee's manager but will speak with her and inform her manager.

Desired outcome: Employee should receive a warning and customer service classes. I would also like a written apology.

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  3. Fresco Y Mas address
    8928 Prominence Parkway, ? 200, Jacksonville, Florida, 32256, United States
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    Jul 08, 2026
Fresco Y Mas Category
Fresco Y Mas is ranked 30 among 61 companies in the Department Stores category