FreedomVoice review: Under no circumstance use a freedom voice if you value your business

I normally don’t write reviews, but what happened with FreedomVoice deserves to be made public.

I first contacted them because I wasn’t receiving incoming faxes (although outgoing was working). The rep said it would be sent to the tech team, but nothing was done. Then on the 20th, after being charged our monthly fee on the 15th, I checked my phone only to find out the entire account had been canceled without notice and without explanation. I spent an hour on the phone with multiple agents, and no one could tell me why. Only after demanding to speak to a supervisor was I told it would take 24–72 hours for someone to get back to me about the cancellation.

This is a business line that we’ve had for two years, tied to thousands of dollars in business cards, marketing campaigns, and sales materials. Suddenly, it was shut down. When I pressed them for answers, the only response I received was that they “cannot divulge the reason” due to “policies.” That makes no sense—especially since we barely use the line other than receiving junk spam calls. Most of our real business calls come through cell phones, so there’s no possible way any “policy” could have been violated.

This level of customer service and accountability is unacceptable, especially from a company owned by GoDaddy. A business cannot afford downtime or unexplained cancellations. And yet, FreedomVoice/Godaddy canceled our account with no reason, no proof of wrongdoing, and no resolution—leaving us to deal with the damage.
My warning: do NOT use this service. If you value your business, your reputation, and your money, stay far away. We’ve already lost significant money and time because of them, and if it happens to you, remember—you were warned.