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CB Car Dealers Ford Complaints #462-481
Ford

Ford review: repair

B
Author of the review
1:24 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I purchased my 2011 Ford Focus from Spradley Barr 4901 29th St
Greeley, CO 80634 in approximately May 2014. Then in approximately 2015 the same dealership fixed my car under my warranty plan that I purchased. They replaced the throttle body and motor mounts. My 2011 Ford Focus was experiencing the same issue July 2019. I took my Focus to the Spradley Barr location at 4809 S College Ave Fort Collins. They stated that they fixed the issue and charged me $656 for repair. Well the issue was not resolved. Steve the Service Representative was rude and did not answer my questions and did not listen to me, EVER! He NEVER answered any questions either. Just took my keys when I brought my Focus in for repair and rushed me out. He did the same thing when I picked it up. And then Steve treated me the same way when I spoke to him about my car NOT being REPAIRED! Finally I asked to deal with a service rep and I got Luis. He was very professional and went in my Focus with me to see experience the problem. Well he called me and stated that the motor mounts that I had repaired at Spradley Barr at the Greeley location were faulty. 3 of them were loose and 1 was broken. Luis stated that he would charge me another $525 to replace the motor mounts. Now how is this fair? I paid for this exact thing 3 years ago! I feel totally ripped off and taken advantage of by Spradley Barr Ford! Motor mounts should not go out. I don't know what kind of shoddy parts they put in my car in the first place. I truly feel that Spradley Barr should not be a representative of Ford Motor Company. I take excellent care of my vehicle and it is in excellent shape. I will submit further complaints to additional entities. I have been treated unfairly and Spradley Barr is doing fake repairs and installing faulty parts!

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  1. Ford Contacts

  2. Ford phone numbers
    1800 771 199
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    66%
    Confidence score
    Ireland
    133 673
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    20%
    Confidence score
    Australia
    8800 500 4201
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    50%
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    Russia
    1800 107 363 673
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    60%
    Confidence score
    Philippines
    1800 588 888
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    Vietnam
    800 0444 3673
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    33%
    Confidence score
    UAE
    +1 (800) 112-3673
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    Mexico
    +1 (800) 392-3673
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    United States
    +1 (800) 565-3673
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    Canada
    +44 203 564 4444
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    11%
    Confidence score
    United Kingdom
    +64 800 367 369
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    100%
    Confidence score
    New Zealand
    +43 120 609 2424
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    20%
    Confidence score
    Austria
    +32 24 822 000
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    +45 43 582 000
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    +33 800 005 005
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    100%
    Confidence score
    France
    +49 221 9999 2999
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    +39 800 224 433
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    100%
    Confidence score
    Italy
    +31 707 703 777
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    +47 80 056 105
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    +351 808 200 556
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    +34 902 442 442
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    +46 317 071 010
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    +41 445 111 445
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    +91 446 740 3333
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    45%
    Confidence score
    India
    +65 63 762 233
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    100%
    Confidence score
    Singapore
    +27 860 011 022
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    67%
    Confidence score
    South Africa
    +82 16 006 003
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    +54 800 888 3673
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    100%
    Confidence score
    Argentina
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  3. Ford emails
  4. Ford address
    P.O. Box 6248, Dearborn, Virginia, 48126, United States
  5. Ford social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 05, 2026
  7. View all Ford contacts
Ford Category
Ford is ranked 2 among 628 companies in the Car Dealers category
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