Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Car Dealers Ford Complaints #342-361
Ford

Ford review: New vehicle and managers poor customer service

A
Author of the review
11:09 am UTC
Verified customer The reviewer confirmed their account using Google. Learn more

I'm very unhappy with my truck I purchasedfrom your lot less than a month ago. I either want my old truck back or a new truck asap! I have left several messages to managers and emails with no response after the sale, unacceptable when my safety and others is on the line...

I responded to your managers email with no response to my major issues with my purchase. I'm documenting all my attempts to get this resolved and still have not been satisfied with this very expensive purchase. I have been a victim of a lemon vehicle and wasted almost 10 grand here. I expect an immediate resolution to this or will seek legal action.

I've spent over 6k fixing this truck up and it still rides terrible and the electronics freeze constantly this is unacceptable and in no way a certified vehicle as promised. Ive been misled and theres major problems er with this vehicle that can jeaoprdize my safety as well as others. The Cameras are terrible and this truck overall sucks! I gave a perfect truck to you for this lemon and want a resolution.

I am claiming the Texas lemon law here and want this issue resolved.

I will not pay over 60 grand for this POS truck. I WOULD APPRECIATE AN IMMEDIATE RESPOBSE.

When purchased your sales team said this was a certified vehicle and has gone thru a 200 point inspection and should be perfect however I beg to differ and have some things to address.

First of all I didn't drive it but on the highway when purchased and drove good on that road but once I drove it to work the next day the wheels would shake very bad on every bump I hit and felt very unstable with the over sized 37 inch tires and no way a F350 should feel in my opinion it should be solid and roll over anything without shaking and feeling like its out of control. It does not handle well and I spent 10k and replaced the entire suspension, wheels, and tires hoping that would fix it but it didnt. Its much better of a ride now but still there is something wrong with it in my opinion and shakes when I hit small bumps very bad. Maybe tie rods, a gear box, or something is causing the extreme shake. What do you think? Is this covered under my warranty to get this resolved?

Another big issue is the electronics in the truck are always freezing up when I use the radio, GPS, or anything electronic it freezes and has a huge delay this is not acceptable for a 70k truck and everything should work perfectly. What can be done to fix this issue I see this is a huge known problem with Fords and I want this fixed and working properly. The GPS voices dont complete and its always freezing up even if you change the temp, radio or anything electric, this is not good for an expensive truck.

My cameras are not working very good either and cant view the truck bed camera or control the cameras very well in fact the clarity is horrible on them and cant make out objects its like electronics are messed up, cameras bad, and electrical problems in this truck and want them working perfectly. What can you do to fix this expensive truck I just bought. I have spent 10 grand so far trying to fix the ride and still something wrong, please help me with these issues so I can enjoy this monster of a truck. I would prefer to take this to a closer Ford if you can help get these fixed for me in a timely manner, thanks.

More
Send message
Copy link
Report
0 comments
Add a comment

More Ford reviews & complaints

Ford - deceiving 115
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ford - reposession 14
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Ford - premature tire wear 33
Ford - bad service 32
Ford - fusion battery terminal corrosion 18
Ford - 2018 ford f-150
Ford - website payments
Ford - truck service
Ford - rear lift gate center lift gate assembly
Ford - Ford does not stand behind their products!
View all Ford reviews and complaints

  1. Ford Contacts

  2. Ford phone numbers
    1800 771 199
    Click up if you have successfully reached Ford by calling 1800 771 199 phone number 11 11 users reported that they have successfully reached Ford by calling 1800 771 199 phone number Click down if you have unsuccessfully reached Ford by calling 1800 771 199 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling 1800 771 199 phone number
    66%
    Confidence score
    Ireland
    133 673
    Click up if you have successfully reached Ford by calling 133 673 phone number 6 6 users reported that they have successfully reached Ford by calling 133 673 phone number Click down if you have unsuccessfully reached Ford by calling 133 673 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling 133 673 phone number
    20%
    Confidence score
    Australia
    8800 500 4201
    Click up if you have successfully reached Ford by calling 8800 500 4201 phone number 3 3 users reported that they have successfully reached Ford by calling 8800 500 4201 phone number Click down if you have unsuccessfully reached Ford by calling 8800 500 4201 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 8800 500 4201 phone number
    50%
    Confidence score
    Russia
    1800 107 363 673
    Click up if you have successfully reached Ford by calling 1800 107 363 673 phone number 4 4 users reported that they have successfully reached Ford by calling 1800 107 363 673 phone number Click down if you have unsuccessfully reached Ford by calling 1800 107 363 673 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 1800 107 363 673 phone number
    60%
    Confidence score
    Philippines
    1800 588 888
    Click up if you have successfully reached Ford by calling 1800 588 888 phone number 0 0 users reported that they have successfully reached Ford by calling 1800 588 888 phone number Click down if you have unsuccessfully reached Ford by calling 1800 588 888 phone number 3 3 users reported that they have UNsuccessfully reached Ford by calling 1800 588 888 phone number
    Vietnam
    800 0444 3673
    Click up if you have successfully reached Ford by calling 800 0444 3673 phone number 2 2 users reported that they have successfully reached Ford by calling 800 0444 3673 phone number Click down if you have unsuccessfully reached Ford by calling 800 0444 3673 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling 800 0444 3673 phone number
    33%
    Confidence score
    UAE
    +1 (800) 112-3673
    Click up if you have successfully reached Ford by calling +1 (800) 112-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 112-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 112-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 112-3673 phone number
    Mexico
    +1 (800) 392-3673
    Click up if you have successfully reached Ford by calling +1 (800) 392-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 392-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 392-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 392-3673 phone number
    United States
    +1 (800) 565-3673
    Click up if you have successfully reached Ford by calling +1 (800) 565-3673 phone number 0 0 users reported that they have successfully reached Ford by calling +1 (800) 565-3673 phone number Click down if you have unsuccessfully reached Ford by calling +1 (800) 565-3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +1 (800) 565-3673 phone number
    Canada
    +44 203 564 4444
    Click up if you have successfully reached Ford by calling +44 203 564 4444 phone number 5 5 users reported that they have successfully reached Ford by calling +44 203 564 4444 phone number Click down if you have unsuccessfully reached Ford by calling +44 203 564 4444 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling +44 203 564 4444 phone number
    11%
    Confidence score
    United Kingdom
    +64 800 367 369
    Click up if you have successfully reached Ford by calling +64 800 367 369 phone number 2 2 users reported that they have successfully reached Ford by calling +64 800 367 369 phone number Click down if you have unsuccessfully reached Ford by calling +64 800 367 369 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +64 800 367 369 phone number
    100%
    Confidence score
    New Zealand
    +43 120 609 2424
    Click up if you have successfully reached Ford by calling +43 120 609 2424 phone number 3 3 users reported that they have successfully reached Ford by calling +43 120 609 2424 phone number Click down if you have unsuccessfully reached Ford by calling +43 120 609 2424 phone number 2 2 users reported that they have UNsuccessfully reached Ford by calling +43 120 609 2424 phone number
    20%
    Confidence score
    Austria
    +32 24 822 000
    Click up if you have successfully reached Ford by calling +32 24 822 000 phone number 1 1 users reported that they have successfully reached Ford by calling +32 24 822 000 phone number Click down if you have unsuccessfully reached Ford by calling +32 24 822 000 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +32 24 822 000 phone number
    Belgium
    +45 43 582 000
    Click up if you have successfully reached Ford by calling +45 43 582 000 phone number 1 1 users reported that they have successfully reached Ford by calling +45 43 582 000 phone number Click down if you have unsuccessfully reached Ford by calling +45 43 582 000 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +45 43 582 000 phone number
    Denmark
    +33 800 005 005
    Click up if you have successfully reached Ford by calling +33 800 005 005 phone number 1 1 users reported that they have successfully reached Ford by calling +33 800 005 005 phone number Click down if you have unsuccessfully reached Ford by calling +33 800 005 005 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +33 800 005 005 phone number
    100%
    Confidence score
    France
    +49 221 9999 2999
    Click up if you have successfully reached Ford by calling +49 221 9999 2999 phone number 0 0 users reported that they have successfully reached Ford by calling +49 221 9999 2999 phone number Click down if you have unsuccessfully reached Ford by calling +49 221 9999 2999 phone number 4 4 users reported that they have UNsuccessfully reached Ford by calling +49 221 9999 2999 phone number
    Germany
    +39 800 224 433
    Click up if you have successfully reached Ford by calling +39 800 224 433 phone number 2 2 users reported that they have successfully reached Ford by calling +39 800 224 433 phone number Click down if you have unsuccessfully reached Ford by calling +39 800 224 433 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +39 800 224 433 phone number
    100%
    Confidence score
    Italy
    +31 707 703 777
    Click up if you have successfully reached Ford by calling +31 707 703 777 phone number 0 0 users reported that they have successfully reached Ford by calling +31 707 703 777 phone number Click down if you have unsuccessfully reached Ford by calling +31 707 703 777 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +31 707 703 777 phone number
    Netherlands
    +47 80 056 105
    Click up if you have successfully reached Ford by calling +47 80 056 105 phone number 1 1 users reported that they have successfully reached Ford by calling +47 80 056 105 phone number Click down if you have unsuccessfully reached Ford by calling +47 80 056 105 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +47 80 056 105 phone number
    Norway
    +351 808 200 556
    Click up if you have successfully reached Ford by calling +351 808 200 556 phone number 0 0 users reported that they have successfully reached Ford by calling +351 808 200 556 phone number Click down if you have unsuccessfully reached Ford by calling +351 808 200 556 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +351 808 200 556 phone number
    Portugal
    +34 902 442 442
    Click up if you have successfully reached Ford by calling +34 902 442 442 phone number 0 0 users reported that they have successfully reached Ford by calling +34 902 442 442 phone number Click down if you have unsuccessfully reached Ford by calling +34 902 442 442 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +34 902 442 442 phone number
    Spain
    +46 317 071 010
    Click up if you have successfully reached Ford by calling +46 317 071 010 phone number 0 0 users reported that they have successfully reached Ford by calling +46 317 071 010 phone number Click down if you have unsuccessfully reached Ford by calling +46 317 071 010 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +46 317 071 010 phone number
    Sweden
    +41 445 111 445
    Click up if you have successfully reached Ford by calling +41 445 111 445 phone number 0 0 users reported that they have successfully reached Ford by calling +41 445 111 445 phone number Click down if you have unsuccessfully reached Ford by calling +41 445 111 445 phone number 1 1 users reported that they have UNsuccessfully reached Ford by calling +41 445 111 445 phone number
    Switzerland
    +91 446 740 3333
    Click up if you have successfully reached Ford by calling +91 446 740 3333 phone number 8 8 users reported that they have successfully reached Ford by calling +91 446 740 3333 phone number Click down if you have unsuccessfully reached Ford by calling +91 446 740 3333 phone number 3 3 users reported that they have UNsuccessfully reached Ford by calling +91 446 740 3333 phone number
    45%
    Confidence score
    India
    +65 63 762 233
    Click up if you have successfully reached Ford by calling +65 63 762 233 phone number 4 4 users reported that they have successfully reached Ford by calling +65 63 762 233 phone number Click down if you have unsuccessfully reached Ford by calling +65 63 762 233 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +65 63 762 233 phone number
    100%
    Confidence score
    Singapore
    +27 860 011 022
    Click up if you have successfully reached Ford by calling +27 860 011 022 phone number 10 10 users reported that they have successfully reached Ford by calling +27 860 011 022 phone number Click down if you have unsuccessfully reached Ford by calling +27 860 011 022 phone number 2 2 users reported that they have UNsuccessfully reached Ford by calling +27 860 011 022 phone number
    67%
    Confidence score
    South Africa
    +82 16 006 003
    Click up if you have successfully reached Ford by calling +82 16 006 003 phone number 0 0 users reported that they have successfully reached Ford by calling +82 16 006 003 phone number Click down if you have unsuccessfully reached Ford by calling +82 16 006 003 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +82 16 006 003 phone number
    South Korea
    +54 800 888 3673
    Click up if you have successfully reached Ford by calling +54 800 888 3673 phone number 1 1 users reported that they have successfully reached Ford by calling +54 800 888 3673 phone number Click down if you have unsuccessfully reached Ford by calling +54 800 888 3673 phone number 0 0 users reported that they have UNsuccessfully reached Ford by calling +54 800 888 3673 phone number
    100%
    Confidence score
    Argentina
    More phone numbers
  3. Ford emails
  4. Ford address
    P.O. Box 6248, Dearborn, Virginia, 48126, United States
  5. Ford social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 03, 2026
  7. View all Ford contacts
Ford Category
Ford is ranked 2 among 628 companies in the Car Dealers category
#01 Tesla Tesla #02 Ford Ford #03 Mercedes-Benz International Mercedes-Benz International #04 KIA Motors KIA Motors #05 Hyundai Hyundai

Most discussed Ford complaints

Ford escape 2017 repair issues - paint peeling
1
(opinions to this review)
Ford Alternatives
Rob Lambdin's University Dodge 1 review Landmark Dodge 9 reviews Combined Motor Holdings Group / CMH Group 48 reviews SK Performance Cars 1 review Wiz Autos 4 reviews