Ford

Currently own 2-2013 Ford Focuses both have transmission problems. I am taking one into dealer tonight for the 9th transmission repair. On the last repair an upgrade to the software package was done. The transmission still is not fixed almost caused an accident this weekend because of the extreme hesitation. Ford says they do not provide a loaner for this issue which for this many occurrences I do not understand. We met with a Ford Rep. And the Better Business Bureau and Ford added a 100, 000 mile warranty on certain transmission issues. The Ford Rep. Said "we are taking care of you so there cannot be a car replacement claim"? Lemon Law did not work? However taking the car in so many times and not taking care of the problem is in no means taking care of me.
This has been the worst car buying experience we have ever had. If you cannot fix the problem you need to take the next steps and stop with the excuses. Not sure if we will ever buy another Ford again.
Please let me know who I can speak with above Customer Service because it is not getting fixed.

To whom it my concern,
I am a very dissatisfied customer of a 2003 ford windstar. A few years back ford issued the recall for the rear axel. (Due to the shape and design, allowing​ settling of salts and other debris.in turn causing corrosion, ending in cracking and breakage thus making driving unsafe and hazordus) upon inspection fords 'fix' is to replace only the cracked or broken axels, and to install brackets on those that have not yet corroded to that point. Which only added reinforcement to the breakage site but actually adding more spaces and gaps for debris, salts and water to be trapped, around the already compromised axel problems in question. The brackets cheep and untreated rusted quickly and caused more corrosion to the axel. A couple years later upon now "fixed" (With the brackets) axels are still breaking and find that some of the brackets were not installed correctly and so recalled the brackets and again only replacing axel if necessary or reinstall the brackets. But only if your brackets were "of those installed wrong". Mine of which, apparently, were installed properly and so not covered under the recall.
I was very lucky the morning my axel broke as I happened to have taken off of work for appointments​, as I would have, as usual, dropped my daughter at school and then got up on the highway, 2 lane interchange over the bridge (That has altered lanes with road construction). But fortunately​ for myself​ and other motorists, on that day, I drove back home and my axel broke as I was pulling into my driveway.
And where did my axel break? Right under the bracket of which 'fixed' my axel! After I took pictures so I could enhance the size and get a better look, I see on both sides, the brackets are rusted along with the surrounding area. And through the openings of the brackets are severely rusted and deteriorated vertical and horizontal cracks and fractures throughout those areas of the axel.
I then had to provide my vehicle a tow to my local ford dealer repair shop. After a week of waiting for a response, I am told cost and replacement are not covered under the recall because my axel was fixed with the brackets and were properly installed. And also added that they will fix the front end of which had a recall that I did not know about.
I attempted to contact the customer service as they gave me the run around. As I asked (A man) to speak with a manager I was put back through to the beginning of the call where I had to go back through the prompts to speak with a representative. At that point the next person I spoke with (A woman) argued with me that I had just gotten off the phone with her and she gave me all the information I needed. After trying to explain that I did not speak with her and I wanted to speak with a manager and her arguing that she did in fact just get off the phone with me then disconnected my call and pushed me through to the survey at the end of the call.
Meanwhile my van sits at the ford repair shop as I do not believe I should have to pay for a manufacture defect that happens to cost more then the vehicle is worth. My broken axle was not fixed with the brackets and regardless of weather the brackets were properly installed or not this goes back to the first recall. I have done much research on this recall and many others concerning my ford windstar and how they were addressed.
I am a single mother of three children and have not had a vehicle for 4 weeks. And because I cannot get any answers from ford or speak with a manager I am forced to go out and buy a new vehicle. When though my van was not perfect it's still got us where we needed to go and after all of the money I have put into it every time something else would break I still had a working vehicle. I have the understanding that a vehicles axle should last the life of the vehicle. This axle was in fact recalled due to manufacture defect and I am told it will not be covered. I will not put any more money into this lemon as I have three children and need to have an affordable reliable vehicle unfortunately due to my fixed income I cannot replace the size and function of our family minivan and have to resort to buying a car. At a time where loan payments are out of my budget.
I know at one point during this recall ford offered buy backs due to the cost and value of certain windstars that were recalled. But that was not offered to me I got brackets. Brackets of which ended the life of my vehicle. I demand a timely response and information from ford as to how they are going to rectify the situation.

I took my vehicle in for a warranty service on 06-30-2016. I called to check on my car same day and they had not completed a diagnostic yet and stated they would call me and let me know. My front alignment is making a Buzzing/rattling noise. When i went to pick up my car on 7/03 in which i had to call each time, they would not let me speak to a manager or mechanic saying that the sound was normal and that they could not find any defects. I have a 2016 Ford Tauras and I've never thought a buzzing rattling sound was normal. I spoke with the Service Desk person as well as the dispatcher and they informed me that the mechanic had not driven my car to assess the issue, in which i was advised when i called to check that it had been test driven and they could not find anything. The dispatcher advised they had not in fact test driven my car and had only assessed two other issues i had. This company has lied to me repeatedly and I run a mobile tech business that relies on the use of my car. Now i had to make another appointment, no loaner car was offered I really think that Ford does not care about their service customers like they use to. I am going to take my car back to be properly repaired because there are only a limited number of Ford dealers in the area and i have no other options besides Wyatt Johnson Ford in Nashville and they are just as bad, and they did not test drive my car either. I showed a video to the dealership and asked to speak to a mechanic who knows what they were talking about and the dispatcher and service desk told me that mechanics are not allowed to speak with customers. This is far by the worst experience at any dealership I have encountered I won't be buying another Ford ever but I would like this one i bought 3 weeks ago fixed because the purchase can not be reversed unfortunately!

I have a 2013 Ford Escape the right rear door will not lacth shut.
It is under a Ford recall for this issue.
I have brought the 2013 Escape to the dealership to have this fixed under the recall.
First they have told me it will take 2 weeks to get the parts in.
I called back today now they are claiming it will take about 4 weeks for the parts to come in.
So the dealership will not and has not given me rental car during this waiting period while wait for the parts to show up so now I am forced to drive a unsafe car because the rear door will not lacth shut.
I would think Ford would provide a loaner car until this unsafe problem is fixed.

I have a 2013 Ford Fusion and the middle rear seat belt locked when I placed the seat down and now it will not unlock. The Ford dealership says there is no recall for the issue even though I have seen multiple complaints about this issue online. The ford dealership in Savannah, GA is saying it is a problem they have seen this issue a lot and that the mechanism has broke. This is only the second time I ever put the seat down. They are wanting to charge me $500.00 to replace it!

Rude treatment at service department. I have extended warranty that covers everything, go for service & am talked down to like I am an inconvenient child. Lady was rude & disrespectful. I called manager when I got home & he could've cared less. I will try another local service department & hope for better results. They sell these warranties, then act like they don't want to help the customer. Just rude.

I want to file a formal complaint against Ford. Yesterday while travelling home from vacation I got burn blisters on the back of both of my legs from the heated seats. There's no warning in the manual about prolonged use. We travelled for over 7 hours, stopping several times. I never felt anything until we got home and I got out of the car. There are several fluid filled blisters on both of my legs. Now I'm wondering if the heating element malfunctioned. I've had my car for a year and always use the heated seats, even in the summer because it feels good on my back, especially for long trips. Please advise what I need to do next to get this resolved.

I owned previously a 2012 Ford Focus which was nothing but problems which forced me to trade in my car for a newer model a 2016 Focus. I have not had my car a year yet and I am already experiencing problems with my windshield wipers that stop working as I am driving on the highway on a rain storm. It has happened numerous times and I was finally able to take in my vehicle, only to be told nothing wrong with my vehicle. This problem can potentially lead to me having an accident due to my wipers that stop working. If I have accident due to the lack of competence on your part to correct the problem, I will take further action. I will continue to take my vehicle in as often as I can till something is done.
Your lack of concern for your customers is amazing. My last car has serious problems that were ignored by your company. Several complaints were made and resulted in nothing being done to help me.
I now have 2016 model and alredy problems that have begun. I can see this will be the beginning of many more problems with this vehicle.
I can honestly say I will never buy another Ford nor will I recommend anyone buy a Ford.
I know my complaint will go no where because no one cares.

Went to dealership on 6/25/2017 and made a deal for a black 2017 ford explorer vin #1FM5K8GT3HGD23181. We paid 2000 dollars for down payment plus 855.74 dollars for the first month payment and plates. We confirmed with them that we will pick up the car on friday 6/30/2017. However, when we went to pick up the car we were told it was sold. They said that they have the same car in stock but it was a different color. We agreed to have a look at the white color. We decided to get the white since we needed the car as soon as possible. They then started the paperwork for the white car and we waited about a hour and a half for that. After a hour and half we were told that the white car we were just shown was also sold. Then told us that they have a gray color in stock and also tried to show a balck xlt. But the deal finalized was for a sport model. We wasted three to four hours for this whole procedure just for them to return the money in 5 days. This was a very inconvenient and terrible experience with Ford.

I have a 2014 Ford Fusion 2 months ago my CD player would not eject CD. I had this problem when I first got the car brand new about 1 month after purchasing it, however when on phone with Ford it came out. However this time it did not and it took an additional CD per it read NO CD so my 7 year old accidentally put one in per it excepted and played it only that time. CDs still stuck my complaint is that I did purchase extended warranty. However I feel this is joke on this CD per I have to pay 100.00 to get it fix for them to get a piece per it was not noted on my account when incident first happened month after purchasing car. I did look online and apparently several people have had issues with these cd players I am upset per seems this is a problem and I am frustrated that every time something goes wrong you have to put money out even if purchase additional coverage. I do wish I did not purchase the vehicle my dad worked and retired from Ford so I was supporting Ford. My material on roof inside of car was never apparently attached in the back per my dad. I am sorry to complain but I am not satisfied with my car. I have not paid to fix CD player or had roof material fixed either per I am thinking of trading it in per just not happy. Thank you for your time.

Good Morning,

I live in Portugal, Lisbon and own a 2011 Focus Ford that has about 20 000 km.
Recently I had a clutch problem where I had to replace it. I reported this problem to the dealer.
As the warranty is no longer active they refused to replace the clutch and claiming it was a wearing part.
As i needed the vehicle to work, i replace the clutch and what happened was that on the plate the iron that surrounds his teeth broke at the junction that was probably badly dripped. This part has a defect. I showed myself available for them to analyze the piece and so far I have not received an answer since I sent an email on 06/26/2017.
Below is a description of the email that was sent to the LouresFor dealer (address: E.N. 8 - Mealhada, Km 4, 3 · 2670-492 Loures; Teleone [protected])

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English Language
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Dear sirs,

I hereby state the following:

I acquired the following vehicle in August 2011 with the registration number 12-MC-28. My family also bought a Ford Escort, Ford Orion and Ford ka at the Loures dealership. In the same year (August 2011) my in-laws acquired a Ford Focus van.

It turns out that because both me and my wife have been assigned vehicles from the companies we work in, the car in question has been stopped in the garage most of the time. As I have not owned a company car in the last 2 years (2015/2017), I started to use the car regularly.
The car has only 20, 000 km km when on 11/05/2017 I was on my way to work and I was without a clutch system, seeing me forced to call the trailer. On that same day I telephoned your dealer explaining what happened and the person who answered me suggested that you make a mark in your workshop. I asked if this was supported by the brand since the new car and with so few km was not normal such a problem. They told me that the cost would always be borne by me once the car was out of warranty. After some discussion on the phone the person thought it better that he should send an email (soporte.[protected]@fxp.pt) to explain the situation.

That same day I went to a garage 20 meters from my house and told him about the symptoms of the car that the mechanic said were clutch problems. He informed me as soon as these kinds of problems were very rare to happen and in a car with so few Kilometers it should be a defect of some part.

I sent an email to your dealer where I got the answer "... Unfortunately we can not do it without any cost, since the clutch is a wear component and the vehicle is no longer in the warranty period."

I understand that the vehicle is no longer covered by the warranty but the truth is that this is a rather unusual situation.
I regret that it was not possible for you to make a diagnosis of the car and identify the problem at no cost. I think this is a case that demonstrates some sensitivity for the customer to feel confidence and satisfaction in the brand. I think that at least they could have made a diagnosis to the car and if it is proven that the components have degraded because of the customer then I would assume the costs.

Before this I placed the vehicle for analysis and repair in a trustworthy workshop that I followed the whole process in person.

The report reads as follows:

- Normal clutch pedal, no wear or cracks
- Master Cylinder functioning normally
- Clutch disc too little wear. (See Disc_Embraiagem.JPG attached)
- Hydraulic plain bearings
- Plate with signs of little wear but the iron surrounding the teeth broke at the junction (See file Prato_1 and Prato_2 attached)
- BiMassa normal but loose flywheel (see link https://youtu.be/EEsp5A__0Q8 )

In the dish the iron that surrounds the teeth broke in the junction that probably was hardly dripped (See file prato_2.jpg in annex). This component should withstand the pressure exerted by the hydraulic piston on the plate several times over time.
The flyer Bimassa presents an excessive slack which explains the situation that I have been having since the beginning of the purchase of the vehicle and that it considered normal. Sometimes when he started the 1st gear and lifting the clutch pedal he gently felt the car with slight bumps.

These are the clutch problems that the car presented and have nothing to do with wear and tear.

It is to be regretted that your after-sales service is so mediocre. After several years customer of the brand I reveal myself very dissatisfied and I see here broken the trust of years. The previous vehicles acquired in the brand never gave this type of problems reason why the last productions of models of vehicles leave much to be desired. I talked to some people in my circle of friends who barely believe that such a thing happened!

Thank you for presenting me as soon as possible a solution to my problem. The components of the clutch system are in my possession which I can give you for your evaluation.

On the 28th of June 2017 we purchased service parts for a ford ranger from ford vereeniging. When put on the vehicle, the vehicle lost power. We removed the plugs and put back the old ones. The vehicle has power.
On relating our story to Ford they instead laugh at us and ridicule us. They were not there when this took place. The plugs cost over R400.
Ford vereeniging is a crap company finish and klaar. Very poor service. I will never purchase anything from that ford ever again in life. What will I do with defective plugs.

Broken Passenger side Door Latch - 2014 Ford Fusion - June 25, 2017

My passenger side door latch just randomly stopped working Sunday 6/25/17. Normal repair shops couldn't fix it. They told me it HAD to be taken to the dealership. Luckily I had a passenger in the car with me Sunday, because she was able to (barely) hold the door shut. On Monday when I took it to the dealership, since I was alone, I had to use an extension cord so that I could hold the door shut myself. Doesn't really sound safe does it?

Well, apparently, since I am not the original owner of my Ford vehicle that I do pay for myself, my life does not matter to your company. You, Ford Motor Company, have given the dealership I took my car to, every technicality in the book, so that you would not be held fiscally responsible for your BROKEN DOOR LATCH!

The door latch issue is dangerous, not only to myself, but to other people on the road. But I guess people's lives don't matter until it affects the money in your pocket.

I didn't do this to my car, I take care of my car. Regular maintenance, no accidents, etc. This is a Ford manufacturing issue. Your company even had a recall on [protected] Fusions, which you wouldn't honor because my car (a 2014 FUSION) was "technically" built AFTER your specific set of dates (one of those technicalities, remember?).

So I will go pay for the issue that your company caused with faulty parts. Just remind me not to buy another Ford, new or used, when this one falls apart again.

- Emily Carnahan

I used to work for Ford, in D'Iberville Mississippi Astro Ford, I was screwed out of $7000 on the purchase of my truck when I was an employee. A co-worker, Frank, was even fired trying to make the dealership follow their own rules! I've been banned from the property once I complained to Ford corporate and yet corporate keeps telling me to contact the dealership. Are you guys kidding me?
As a former employee, I'd like to tell you how sick we all were from the black mold(visible to even the customers visiting the quick lane office), and it would rain in the service center when it rained outside. Corporate needs to do something fast before this dealership forever tarnishes what's left of the Ford named. I myself and my family will never buy another Ford due to the horrible treatment I have received as an employee and an unfortunate customer.

I bought my car 2015 brand new from ford A week ago I heard rattling under my hood I took it the deal they told me its my catalytic converter and it was my fault and the warranty wont cover it.. They want me to pay $640.. I don, t understand how the hell its my fault when I barely had the car. This warranty is a crap . I will never buy another ford ever.

16 F150 2.7, motor rep. at 7500 miles TSB 17-0007. Hood now is not lined up and very hard to close. Dash warning light that says my hood is not latched even though it is. My alignment is now off and the truck pulls to the left under acceleration. Less power on start, and RR tracks make seat belt and airbag dash lights turn on. $40+k and unreliable.

I recently decided to re-paint my car, thinking I was only going to prep sand and prime, but when I went to blow dust off the car, paint started blowing off! This picture I am posting is actually of me "peeling" the paint off! This is the original factory paint. The car has never been in a wreck. Why the heck would paint do this from the factory? I am very displeased to make it sound good. I pretty much have to strip the whole car and lay a new prime coat. I hope there is some kind of compensation for my trouble with this. Just ridiculous! I am also attaching a video of proof that the paint is blowing off!

My dealer did 1st oil change. Truck then smoked a lot. Back to dealer. They said it's normal. Then 3000 miles later my engine was blown. TSB 17-0007. New motor, now my hood doesn't line up and my alignment is off. Back to dealer again on Monday. Also, my doors shake and rattle over bumps. Not happy at all. I've lost value and trust in my new truck.

My 2000 mile 2016 Focus RS ( for which I waited almost two years for delivery) was hit by a pickup on Jan 24th 2017 on black ice in upstate NY which damaged the front passenger side of the car. I am writing this complaint on June 23rd as the car has been sitting in the repair shop for 5 full months waiting for parts and repairs have not even been started. I filed a call complaint with Ford more than a months ago, but my file was closed when some ( but not all ) of the part had come in. Since then I have been told that a critical part needed before any work can begin is not expected to be available until July 27th if I am lucky.

In the mean time I have reopened my case but have not heard a not a word from the Ford regional client service manager regarding the matter despite numerous voice mails and emails. I even had to call the local parts department to provide to parts numbers to Ford corporate.

I have been a lifelong loyal Ford customer and my wife and son also drive Fords. I have purchase over $300k worth of Ford products over the past 15 years, but after this experience it is very I will move to Lexus, Cadillac, Mercedes or BMW where I am told this sort of thing could never happen.

Daniel Sudilovsky MD
Ithaca NY

In October 2013, I purchased this vehicle from Norm Reeves Ford in Cerritos, California. In addition, I purchased (2) extended premium maintenance plans along with the car. In December 2013 the car stalled out & had to be towed back to dealer for repair. In January 2014 the car stalled out again & had 2 be towed to dealer again for repair. Since then the car has had (2) Recalls that I know of, related to the problems I had already experienced. I had no problems with Norm Reeve Ford servicing my car & providing me rental cars when needed. On June 17, 2017 my family & I took a road trip to Las Vegas, Nevada for Father Day. Worst "[censor]ing" trip I ever been on, the car stalled again right outside Las Vegas, in 110 degrees temperature. The hotel I was staying in, as a courtesy came & pick up my family. I stayed with the car over an hour waiting for the tow truck. My car was towed to Gaudin Ford in Las Vegas just before closing time. Because they don't serviced cars on a Sunday, I had to wait until Monday to have them tell me they don't see my extended warranties I purchased with the car. I had to jump through hoops to provide them with that information, who keeps their service contracts with them. Why did the burden of proof had to fall on my shoulders, & to add insult, I have to wait for 24-48 hours for some inspector to come & look at car, while the parts that is needed will take another 4-5 days to get there. All this time, if I needed a rental car I would have to pay for it, I was never treated like this at Norm Reeves. Am I to believe the level of service will degrade if I travel outside of California. The whole time I was in Las Vegas without transportation until 06/20/17 because my check out date from the hotel was 06/21/17 I needed a way to get home. I still have the rental, & my car is still in Las Vegas at Gaudin Ford, which they say might be ready this Saturday. I'm angry & disappointed level of service & the car which now I've lost all reliability traveling with it because of the continue stalling. I am so through with this whole experience. I purchased these extended warranties with the expectations of having some comfort knowing that your company integrity would prevail. I truly feel let down.