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Ford review: koeppel ford dealership

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3:38 pm EDT
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Went to dealership on 6/25/2017 and made a deal for a black 2017 ford explorer vin #1FM5K8GT3HGD23181. We paid 2000 dollars for down payment plus 855.74 dollars for the first month payment and plates. We confirmed with them that we will pick up the car on friday 6/30/2017. However, when we went to pick up the car we were told it was sold. They said that they have the same car in stock but it was a different color. We agreed to have a look at the white color. We decided to get the white since we needed the car as soon as possible. They then started the paperwork for the white car and we waited about a hour and a half for that. After a hour and half we were told that the white car we were just shown was also sold. Then told us that they have a gray color in stock and also tried to show a balck xlt. But the deal finalized was for a sport model. We wasted three to four hours for this whole procedure just for them to return the money in 5 days. This was a very inconvenient and terrible experience with Ford.


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P.O. Box 6248, Virginia United States