Ford Credit — lease vehicle turn in procedure
I was a loyal Ford customer for fifty years. I select and operate fourteen Ford vehicles in my business. I leased a Ford product under the Red Carpet Lease program and purchased the Wear Care policy for $300 on insistance of the Dealer. My Lease was based on a 39 month contract and 39, 000 miles. At the end of the Lease I turned in the vehicle with 34, 000 miles and detailed out as was when i received it. Upon delivery to the dealership, they told me to leave it with them for an inspection. Several weeks later I received a notice and bill for $500 for tire wear in excess of one-eighth tread. The Wear Care policy was not applicable to tires (what a scam). After consulting a lawyer friend, I sent a check for one-eighth of the payment and a factual letter regarding language in the Lease which was not consistant with Ford's interpretation.
I explained that i was not responsible for the "betterment" of their vehicle. Ford began sending threatening letters and harrassing phone calls both at home and at my place of business. They turned the remaining balance in as a "charge off" to the credit bureau. I could have paid them and forgot about the whole thing, but with Ford's attitude and refusal to give me any documentation that they replaced the tires other than the invoice, I decided that it would be our last Ford product. From reading all the complaints I now know that others have had the same and worse complaints. This is what happens when a company gets too big for it's britches. I suspect that some lawyer will figure this out and a class action will ensue and that I will be getting my $100 coupon to go buy a new Ford with! Stick it where the sun don't shine!!!
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