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First National Bank [FNB] South Africa Reviews and Complaints

First National Bank [FNB] South Africa review: Debit order fraud from July 2023 to date - Four NGOs

HeidispaceE of ZA

Aug 28, 2024 11:16 am EDT

Verified customer

Featured review

Since July 2023 four debit orders have come off my cheque account. Four different NGOs are involved ie Ladles of Love, KidsSH, Miracle Kids and Open Doors.

Ive never had dealings with any of these NGOs nor have I ever authorised any of
these debit orders.

Every month I have been calling FNB Debit order disputes and going in to the FNB Claremont branch. Most of the debit orders were reversed at a fee of approx R 50 per debit order. This has been costing me a lot of money in service fees every month, ie R200 per month for a year is approximately R1200.

On 2nd May 2024, Ladles of Love deducted R2500 from my account, and I have
still not been refunded by FNB as Ladles of Love blocked the refund.

I was given the name and contact number of Ladles of Love by the bank manager of Claremont branch. I called and spoke to Debbie Maguire who referred me to the company which processes there donations, being Paysoft.

The manager of Paysoft said that an online form was completed with my bank account details showing two males who stated that they work for me, namely Peter Morrison, the other name I cannot recall, The ID numbers were fraudulent according to him as he checked them against another system he had.

To date Ive been to FNB Claremont on numerous occasions, and Ive been calling FNB disputes as well as FNB Fraud with no result.

In June I was told by FNB disputes that in 40 days the investigation would be complete, and I would get feedback on my refund. Nothing received.
Ive been to the Claremont branch again and called disputes 8 times and still no feedback.

I urgently want my money back after which I am closing my accounts with FNB.
After 30 years I cannot trust this bank, as they are not interested in protecting my money.

Ive wasted many hours of work, suffered extreme stress and hardship due to these incidents for the past year.

I sincerely hope to get feedback on this matter as its of grave concern to me.

H Ernstzen
[protected]

Claimed loss: R2500 fraudulent debit order Ladles of Love 2 May 2024Refund of all service fees

Desired outcome: Refund of stolen funds and service fees , also refund of service fees with the opening of another FNB account to prevent further debit order fraud

Confidential Information Hidden: This section contains confidential information visible to verified First National Bank [FNB] South Africa representatives only. If you are affiliated with First National Bank [FNB] South Africa, please claim your business to access these details.

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