My 92 year old grandmother honored her written agreement with this company for a 3 year contract. The company mailed an offer, for existing customers, to have a doorbell camera installed for free. She wanted the offer but instead they renewed her agreement for another 3 years. She never signed anything. She wondered why at the end of the 3 year agreement they were saying she was in agreement until 2023. Customer service had the nerve to say she agreed over the phone. She is 92 years old and it is very obvious when speaking to her that she has trouble talking and hearing. Did you use that to your advantage? Could it have been a misunderstanding? You want to charge her $1200 to end the service that she never wanted? You complete work in a persons home and the tech doesn't require a signature for the work? You talk to an elderly person who can barely hear or speak and claim that she said yes to a new agreement without requiring a signature? Maybe she thought she was saying yes to the new doorbell camera? Either way, to insist she pays $1200 to stop your services seems like you are using her elderly limitations to trick her, and is not good business. Doesn't seem to have integrity or honor. Are you all that money hungry that you stoop to these kind of tactics? She upheld her 3 year contract with you and wants to move on. LET HER!
The complaint has been investigated and resolved to the customer's satisfaction.