SUBMIT A COMPLAINT

[Resolved] FloryDay.comthe whole method of how this company operates

5
R Sep 05, 2018 Review updated:

To summarise the detail so far: I ordered two garments which were not as described and seen on their website; they arrived much later than they detailed on their website. The order number: [protected]. My email address for the order: rosalyn.[protected]@hotmail.com The two items are poor quality; seconds and inferior. The tracking system was vague.I was told when I chatted to chase up the order that the courier was ANJ(UK) LTD Their address (parcel label) is Building 2, St Modwen Road, Stretford, Manchester, M32 0ZF, UK. I clicked on the website returns and had to sign in, give details of the return which I submitted. I received 2 tickets giving details of why I was returning the garments, followed up by an email outlining 3 options. I clicked the first option for full refund and was taken back to 'sign in' and description of the return again which I submitted, to receive 2 more tickets. This is a perpetual situation as delaying tactics. I spoke 3 times to Cynthia on a chat line. Clicking on returns takes you to sales and not returns. Cynthia has no knowledge of returns or any addresses for returns.

  • FloryDay's response · Sep 06, 2018

    Thank you for your sharing.

    We are sorry for what happened, we sent the top solution to your email [email protected], would you please check and give us a reply?

    Or you may also send us emails to our [email protected] with the title "" complaintsboard + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

    Thank you for your time.

    Best regards,
    Floryday

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

Responses

  • Za
    Zackiepoos Nov 20, 2018

    I returned items I had bought from Floryday to ANJ (UK) Ltd, Building 2, St Modwen Road, Stretford, Manchester M32 0ZF as there was no other returns address I could find. This was done via the Post Office on 02/11/2018 and the package had to signed for. The reference number is 0211-A9CD-04CD-CA89.
    I have since contacted Floryday who informed me that you need to return the package to me in order for me to send it to yet another address otherwise I will not get a full refund.
    I am very disappointed at the lack of information on how to return and to WHERE.
    Please return to me at: 33 Elizabeth Avenue, Enfield, Middx EN2 8DL
    Many thanks
    Mrs Zackie Johnston

    0 Votes

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