The complaint has been investigated and
resolved to the customer's satisfactionResolved FloryDay — They said they would send me a return label in order to receive 100% refund. I have not received anything
resolved to the customer's satisfaction
I have made 4 attempts to contact Floryday. They asked me to choose an option, and I chose option 1 for a full 100% refund and I was happy to pay for the shipping back to them here in the states. Never received anything... I got scammed out of $153. (Order#023790894495) return ticket number assigned to my email (Ticket #5001111998)
The delivery took longer then expected but when the clothes arrives, they were hideous. The materials were very shabby, the sizing was not as described, and nothing was worth keeping. I packaged all the clothes and bagged the items for return. I first submitted the return request as described. One week later I received an email with options on how I would like to handle the situation: Option 1, 100% refund and they would email me the return address for my return. Option 2, they would send me a coupon code for 70% product value of my merchandise and I could keep the hideous clothes, or Option 3: They would refund me 50% of the product value and I could keep the hideous clothes.
I replied with my answer to : http://www.floryday.com/account/[email protected]=5001111998
They said this would allow me to track all my emails and communicate with them. All it does is go in circles and no one ever answers and the submit button stops working to infuriate you even more.
The complaint has been investigated and resolved to the customer's satisfaction.