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I am writing to express my profound disappointment and frustration with my recent experience involving Flight Network. This ordeal has been nothing short of a customer service nightmare, and I feel compelled to share my grievances in the form of this review.
On February 11, 2023, I made a flight reservation through Flight Network for a trip scheduled on September 26, 2023, with the booking reference 2L4XZK. Little did I know that this seemingly straightforward booking would spiral into a series of distressing events.
The nightmare began when, on July 16, 2023, I received an email informing me of the cancellation of my flight and my eligibility for a refund. This email raised my hopes, but they were quickly dashed as I embarked on a journey through the abyss of customer service incompetence and lack of accountability.
Flight Network's email stated that a refund of CAD $1949.52 had been processed, with the promise that it would be credited back to my original form of payment. However, as of today's date, this refund remains nothing more than a mirage. It has not found its way into my Flight Network account, and I have received no communication regarding its status.
My attempts to seek resolution have led me to engage with Flight Network's customer care representatives on four separate occasions over the past week. Each interaction has left me more exasperated and emotionally drained than the last. Despite their assurances and empty promises of escalating the matter to their credit department, there has been no tangible resolution or even a hint of a clear timeframe for the refund. The lack of information and progress has been nothing short of infuriating.
Adding insult to injury, my efforts to resolve this issue have been met with a troubling lack of accountability and ownership by Flight Network. The unproductive cycle of deflecting responsibility has left me feeling abandoned and disillusioned, shattering my trust in their ability to provide competent and caring customer service.
In conclusion, my experience with Flight Network has been an utter disaster. I am left with a canceled flight, a missing refund, and a profound sense of disillusionment. I am filing this review in the hopes that it will serve as a stark warning to others who may consider using Flight Network's services. Customer service should be a hallmark of any reputable booking agency, but in this case, it has been a glaring failure.
I strongly advise potential travelers to exercise caution and explore alternative options when making travel arrangements. The pain, frustration, and wasted time I have endured in dealing with Flight Network are not worth the convenience they purport to offer.
Sincerely,
Zaffer
