FlexSteel Industries review: Custom-order swivel rocker

We ordered this piece of furniture in May of 2020. It was bought at Hom Furniture in Sioux City, IA. Due to Covid, we were told there would be a delay receiving our swivel-rocker. Finally, after 9 months, it arrived. We brought it home, anxious to start using it. Almost immediately, we noticed a light crunching where your back would rest. We blew it off as new material needing to be "broken in". But after several months of use, it began to make a loud, annoying creaking noise when rocking. I thought it might be something easy to figure out, so I decided I'd take a look at it myself. Well, by the time I determined it wasn't something easy to fix, we found out that the one-year warranty had expired. We called Hom Furniture and they said we had to pay for someone to come out and fix it. After paying $800 for this over-priced chair and waiting 9 months for delivery, I didn't want to pay more to fix something that shouldn't have needed fixing. Flexsteel is a prominent furniture manufacturer that I thought made quality furniture and should stand behind their products. I thought they had a lifetime limited warranty, but I guess not. We were very disappointed and will likely purchase a different manufacturer next time we need furniture. We only went with Flexsteel because we had previously purchased an electric leather recliner that has lasted for many years without a problem.