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leather at my head level has lost coloring/everything at 13-14 months after purchase. Key Furnishing in Portland OR is doing absolutely nothing about it. I have had 2 "cheaper" leather furniture couches before supposedly buying the "good" stuff only to have it massively fail. IF I had it to do over again I would just buy cheap stuff from costco or anyone else. Really too bad that what I thought was an american company will not stand by it's product. Even paid almost 1k for an extended warranty that is doing nothing. Granted, Key Furnishing is not helping at all. Guess I would have been better off with a MOR or Kmart store...
Desired outcome: I would like my couch to be fixed or replaced,,
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Worst experience ever is with supposedly "high end" furniture bought at Key Furnishing. Fading, discoloration,of leather literally 13-14 months after purchase. Even bought the warranty for almost another 1k and getting nothing. Never would have thought that the cheap'sh leather furniture I had purchased in the past would be superior to Flexsteel...Extremely disappointed with Flexsteel, Key Home Furnishing and my supposed sales rep...
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