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CB Banks Flagstar Bank dirty and broken ATM with unhelpful staff
Flagstar Bank

Flagstar Bank review: dirty and broken ATM with unhelpful staff

J
Author of the review
6:29 am EDT
Verified customer This review was posted by a verified customer. Learn more
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Flagstar Bank - 44691 Mound Road, Sterling Heights, MI 48314

The ATM machine is so dirty that the screen is unreadable at times and built high up for taller trucks. The screen for lower vehicles never works properly.

The staff inside are not friendly. I went inside after several attempts to make a deposit with the failed ATM and was told to wait. I told them I was on a work break and just needed to make a deposit. The person that 'greeted' me was harsh and unfriendly and said I would have to wait my turn and she when into an office and got on the computer. There were two others with clients discussing options and time was ticking.
I asked the 'greeter' if she could take my deposit due to the ATM not working and she said ' we have no control here and with what's happening with the machine and told me to wait my turn' and again walked away (unfriendly).

This is poor management, poor attitude and character and down right unacceptable.

I will be moving my deposits out to another institution. This is one out of many problems I've had with this bank and I do not recommend Flagstar Bank to anyone.

Recommendation: Don't put your hard earned money with Flagstar.

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  1. Flagstar Bank Contacts

  2. Flagstar Bank phone numbers
    +1 (888) 248-6423
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    Personal & Business Banking
    +1 (800) 968-7700
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    17%
    Confidence score
    Loan Support
    +1 (248) 312-6500
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    Loan Support
    +1 (800) 393-4887
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    Home Loan Financial Hardship Questions
    +1 (844) 799-2993
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    Home Lending
    +1 (248) 312-4880
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    Treasury Management
    +1 (888) 254-5417
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    Government / Public Funds Banking
    +1 (866) 945-9872
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    Wholesale Lending
    More phone numbers
  3. Flagstar Bank emails
  4. Flagstar Bank address
    5151 Corporate Drive, Troy, Michigan, 48098-2639, United States
  5. Flagstar Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 17, 2025
  7. View all Flagstar Bank contacts
Flagstar Bank Category
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