The complaint has been investigated and
resolved to the customer's satisfactionResolved First Convenience Bank — outrageous fees
resolved to the customer's satisfaction
I have been banking with First Convenience Bank of Killeen, TX now for a few years. The ONLY reason I have chose them as my bank, and have not switched banks is because I became a single mother at age 18 and have acquired enough debt over the years to now have bad credit.
First Convenience Bank is the only bank that I am aware of that will give you a bank account with bad credit. That is why they are always referred to as the Wal-Mart Bank, or the Poor people’s bank.
I am still a single mother and still living hand to mouth. Last year I made roughly about $15, 000. Yet, last year I wound up paying over $4, 000 in bank fees. I have had to have a bank account because jobs I work at tend to not provide live checks and only provide direct deposit.
Over the last 2 years I have given the bank about $10, 000 in bank fees. Because I am stuck in a bad situation. No other bank will take me because of my poor credit, believe me I have tried. And I need a bank account for my direct deposits.
The reason why I have been paying so much in bank fees is the bank holds every single withdrawal/check/debit for 72 hours and reorders them in order from the largest to the smallest. They give you overdraft protection which allows this to happen.
About a year and a half ago my account went $700 in to the negative and I have not been able to catch up ever since then.
Every paycheck I get I go above positive again, but I have to feed my kids and I have to pay my bills, so I am forced to use the overdraft protection, and they reorder everything from largest to smallest in order to collect the most amount of fees possible, and then charge me $2.50 a day every day I am overdrawn, which is most of the month.
I literally give them between $200 and $600 a month in bank fees. I don’t know what to do anymore. I called the customer service center and not only the reps, but also the supervisors are rude, condescending, and insulting. They have extremely poor customer service.
I go to the bank branch and they flat out lie to me about policies and practices. There have been many times when I was sitting down with a bank branch representative and have customer service rep on the phone at the same time and they will tell me two conflicting things. This bank is very evil and incredibly inhumane. They would rather my child starve to death then not collect their $500 a month in bank fees.
The holding and reordering of debits to my account is not only wrong and poor business practices, but it also seems very immoral to me.
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