Firestone Complete Auto Care review: Manager lied, I lost so much.

March 22 . 2019, a yearly inspection fee resulted in losing my car, spending hundreds in rentals, a citation, 50 dollar increase in auto insurance. Manger said brakes need fixing(nothing noticeable ) but I could take the car home and park it until I wanted to get the brake fixed--over 500 dollars. As I was backing out of the parking lot, the brakes gave and I backed into their building. I filed a claim with Firestone, manager said I was told the car wasn't safe to drive but I took it anyway. What, a 75 year old widow would do such a thing ? Claim denied due to his lie. I have suffered emotionally and financially. Why do you keep ignoring. ?