Firestone Complete Auto Care review: Battery replacement

08/11/21
Location address
307228
Firestone Complete Auto Care
7985 CENTENNIAL DR
MEMPHIS, TN

I went online 08/10/21 and scheduled a service appointment to the local Firestone less than 5 mins from my home. I arrived at the location on time for my appointment and gentleman gathered my info and confirmed my appointment and sent me that confirmation to my email. His name may have been Justin. I was told that someone will contact me on what they fine and go from there. Hours past by and I still saw my vehicle parked in front in the same spot I left it. I called and a lady name Patricia said that my vehicle was next in line and someone will contact me. Still no contact. So I drove up to the location to see what was going on because no one was answering the phone. Patricia greeted me and explained that I needed a battery and apologized for not contacting me because she was by herself.

My point is why set an appointment only and wait 6 hours for my vehicle to be seen only to tell me it was the battery. Not care enough to call and let me because my time is money and that's my company vehicle. I usually don't file complaints but this missed opportunity I could not let slide. Customer service is important because I to work in customer service and you have to make sure you take care of your customers. I expect to here from some one regarding my concern. The Triple Promise (Fixed Right, Priced Right, Right on TIme) I did not receive at this location.