Firestone Complete Auto Care review: car misdiagnosis and illegitimate repair ( 1 comment)

Mechanic and business rep named Sherman in May of 2008 told my wife, then fiancee Rachel Johnson that all she needed was an intensive tune-up, and charged her for it ($300), even though it would have been free because the tune-up was under warranty, based on her car still being 80, 000 miles. He then stated you didnt need a tune-up even though he charged her anyway and misled her, he told her that in addition he made a mistake and then told her she needed a catalytic converter, which was the original and only problem. He later stated that she needed a fuel pump which will run anywhere between $700-$800. She took her 2002 MAlibu to another mechanic on Broad and Hunting Park at Midas (possibly Meinikie) who stated the fuel pump will only cost $200. She took her vehicle to Bryner Chevy, they told her who ever did the original tune-up (Sherman) put used parts in her vehicle, so not only did he misdiagnose her vehicle issue, but the diagnosis she received, Sherman put used parts in her car. I will report him to the better business bureau as well as the Department of State Complaint form. He also pulled this same tactic with my mother Alice Wells who refused his services.