Latest Reviews and Complaints
tow charges
I just talked to a supervisor over the phone about a payment plan. She offered to freeze my account with no interest added as long as I made a payment over the phone. I explained to her that I do not like to make payments over the phone that I would agree to send 50$ a month until tax season and I was able to pay off remaining balance. She also said she would delete account off my credit report once paid in full. I asked her for the address so that I can send the money order. She got mad because I wasn't willing to give my card information over the phone and said well if you send a money order or when you send a money order the interest will still accrue and basically the offer to delete the debt off my credit report is off the table. I think there a scam and I refuse to give them anything.
5 FINEX Group LLC Complaints
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Trying to charge me for a car they sold
My car had been towed and I tried to see if I could pick it up that weekend but they wanted too much money that weekend. So I was going to get it the following week. Next thing I know I recieve a letter they had sold my vehicle 3 days later after being towed, n now they want $2500 from me. For what not only did they have my car under a week they sold it, I dont owe them ####. And now it's on my credit. That doesn't work for me sir.
what ended up happening? I just noticed a 4, 340 collections debt on my credit report. I dont know what it is from.
Ruin credit, did not honor what they have ask for
Called company regarding bill that we do not know exist until credit report shows after 3 years, told us to show proof from dmv that we do not own vehicle anymore, we got the true certified copy from dmv faxed and even went in person to their office but will not accept paper from dmv. According to dmv we are no longer liable since we have transferred ownership of vehicle, this company steals from people and ruins your credit. I have contacted channel 7 and san jose mercury news and file a complaint with bbb (Which is useless anyway) what else can i do?
Del Tow & Finex Group, LLC
Late 2006, I finished paying off a collection agency (representing for Del-Tow) completely for the towing of my old car. It had been 4 and a half years when Finex Group, LLC. calls and proceeds to explain that the Collection Agency I had paid my debt in full to, had scammed Del-Tow; collecting the money from the consumers then they apparently ran off with the money. They said I needed to request the records from that company, right after telling me that the company is no longer in business. I told them that I would go down to the bank and get my statement from when I made the payment in full. They told me that it's "not good enough." Their reasoning for this was; "we do not have the records, so we don't know how much the previous Agency had you pay." Personally, I feel that it is not my responsibility for repaying in full, plus about $500 or so in interest. I paid off the debt, I don't feel I should have to pay it again because the tow company chose some untrustworthy company, that did not relay the payments back to them. I also feel in a situation where, for example; a tow company was scammed by a collection agency, they should have a representative from said company, call and explain what happened and what is currently going on. Instead of having a collection agency call and tell you that the payment I made before; basically does not count and I have to pay it over again, plus the interest incurred during all that time before getting in contact with me. Honestly, when it comes down to it I don't know whether to hold Finex Group, LLC. or Del-Tow accountable for this. If there is any information, anyone could provide for this situation, I welcome (& beg) for you to post a comment below. Thank you for your time and patience.
Thank you for the advice Mica, I am considering it. Just a matter of finding the right one.
The complaint has been investigated and resolved to the customer’s satisfaction.
Collection attempt on fees for car I have not owned for over 2 years. This may be a scam or fraud.
Hello All-
I am a consumer advocacy attorney in Oakland, California. I am very sorry to hear about the problems you have had with Finex. Even more regrettably, I can assure you none of you are alone. My office has been retained by a consumer who is also a victim of their misconduct in trying to collect money from former owners of vehicles towed/stored after a car's ownership has transferred to another party. My colleagues and I work to protect individuals and the general public from illegal and unconscionable business practices like those apparently relied upon by Finex. My opinion, at this juncture, is that Finex's attempts to exact payments for bad debts is illegal and, therefore, the law should be brought to bear on them so Finex is held legally accountable for its bad acts.
If you agree that entities such as Finex should not be allowed to harrass and exploit individuals, wrongfully and with impunity, I kindly ask you contact me to discuss your situation. At this stage I am only interested in learning more about each person's experiences to discover how widespread the problem is. Certainly, there is not any charge to speak with me. Rather, it would be my privilege to talk with you and I will greatly appreciate any assistance you are able to provide. Below is all my contact information. Best regards.
Jesse Clifford Adams SBN 214113
Law Office of Jesse Clifford Adams
1244 E. 33rd Street
Oakland, California [protected]
P: [protected]
F: [protected]
jessethelawyer@earthlink.net
This is the same thing hat happend to me! I gave a care away that I had never even registered in my name because it needed a new transmission when I got it from my brother. I gave it to a neighbor who ended up having it towed away because he could never fix it either. Now I have a $5, 200.00 towing and storage bill for a car I didn't even own. How can you owe $5, 200.00 to a collection agency for a car you didn't own? You can go around and around with Finex but all they care about is getting somebody, anybody to pony up some cash. I even told them to call my lawyer and gave them the information but they keep calling from blocked phone numbers. They call my cell number, my work number, my home number. Anybody know how to make these people leave me alone?
Well... Finex Group, LLC are nothing more than a bunch of hustling thieves, they're sharks that prey on the weak. I have been in my own heep of trouble where they say that because I sold my car and didn't have it smogged before I sold it, I am still liable. I provided them with my Notice of Transfer and Release of Liability from the DMV, which the say is insufficient. I'm not sure about your case per say, but I know for a fact these guys are scammers. I'd get all the documentation you can and fight them with it.
Basically, when you pay a debt, you are supposed to keep or get a receipt. Best to maintain both a copy of the bill and proof of payment. If none of these exist then you have no proof and collections can legally move forward until proof of payment in some form is offered - that is in any industry - telco, auto, retail, etc. Finex Group is one of the best to work with that attempts to help debtors and follows the laws. I ought to know I used to work for them and they do not tolerate unprofessional behavior and they follow FDCPA law to the letter better than anyone I know. I know who you are talking about that went out of business and because of the problems they caused all legitimate disputes were honored and accounts closed.
I am having the same problem. THIS IS A SCAM! The Finex Group works with towing companies and is taking advantage of people because California DMV records are so far behind...that is why they are trying to collect money from folks who were the past owners of vehicles. They have simiular cases with Century Towing, Del Towing & East Bay Towing and many more. I am in the process of filing a lawsuit against theses crooks. If you are being SCAMED by the companies please feel fee to contact me at robertcasey2@sbcglobal.net
Thanks
Robert Casey
Unexpected, unjustified tow charges
I recently recieved a collection notice from Finex Group, saying I owe from a towing/ storage fee's from a car I sold over a year ago. I sold my nice car to this kid whom did not submit the release of liabilty to the DMV, but I did. I sold the car "as is" becuase it needed some work to pass smog and so I also have the bill of sale. I faxed the collection agency the copy of release of liability with the bill of sale and they are telling me it isn't enough for them to stop from this affecting my credit. This is a total scam because I never recieved any information about the car I sold being found abandoned nor did I ever recieve notice that there had been a lien placed on it and by the way this car I sold has already found a new owner whom purchased this vehicle from an auction and is in the process of registering it under her name. Can you please tell me how to go about getting this cleared up?
[protected]@live.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I have no idea what is going on with this supposed account opened in Mar of 2017 for $2, 900 and something. I have No outstanding unpaid balances and I have never applied for a loan. I have lived in Merced county for more than 6 years and I have never been to San Jose CA.
Hello All-
I am a consumer advocacy attorney in Oakland, California. I am very sorry to hear about the problems you have had with Finex. Even more regrettably, I can assure you none of you are alone. My office has been retained by a consumer who is also a victim of their misconduct in trying to collect money from former owners of vehicles towed/stored after a car's ownership has transferred to another party. My colleagues and I work to protect individuals and the general public from illegal and unconscionable business practices like those apparently relied upon by Finex. My opinion, at this juncture, is that Finex's attempts to exact payments for bad debts is illegal and, therefore, the law should be brought to bear on them so Finex is held legally accountable for its bad acts.
If you agree that entities such as Finex should not be allowed to harrass and exploit individuals, wrongfully and with impunity, I kindly ask you contact me to discuss your situation. At this stage I am only interested in learning more about each person's experiences to discover how widespread the problem is. Certainly, there is not any charge to speak with me. Rather, it would be my privilege to talk with you and I will greatly appreciate any assistance you are able to provide. Below is all my contact information. Best regards.
Jesse Clifford Adams SBN 214113
Law Office of Jesse Clifford Adams
1244 E. 33rd Street
Oakland, California [protected]
P: [protected]
F: [protected]
jessethelawyer@earthlink.net
I have had the same exact thing happen to me 2 times with their company! The people in their office are completely rude and just because you have a copy of the release of liability they will not accept it since the DMV is messed up and did not properly file the information. I completely feel for you and I wish I had a solution to this problem, but everyone keeps telling me to get a lawyer or call seven on your side. Please let me know if you have found a way out of their scam!
Email: mrb0bbarker@sbcglobal.net
DISAGREE THE LAW SAYS IN ORDER TO BE HELD NOT FINANCIALLY LIABLE UNDER SECTION 5900 IN CA YOU HAVE TO PUT IN A RELEASE OF LIABILITY, THIS EXONERATES YOU FROM FINANCIAL, CRIMINAL AND CIVIL LIABILITY. WHILE YOU ARE REQUIRED TO SMOG THE VEHICLE THIS WAS WRITTEN INTO LAW FOR THE DMV TO ENFORCE FOR THE BENEFIT OF THE CONSUMER NOT FOR A COLLECTION AGENT WHO IS TRYING TO BE CRAFTY AND CIRCUMVENT THE POWER THE STATE OF CA TO DICTATE WHEN FINANCIAL LIABILITY WILL APPLY. I HAVE A STRONG SUSPISION THAT THE ABOVE AUTHOR IS THE HEAD COLLECTION AGENT AT THIS FINEX GROUP, REPORT FINEX TO FTC, BBB AND THE DMV..
Unfortunately, this sounds like a case where smog test or something else to release liability by DMV was not completed. That is a requirement to have DMV release liability under the law. The seller is responsible to complete the process prior to sale. This link talks about this...http://www.dmv.ca.gov/vr/smogfaq.htm
Cheers,
Samaritan
I am a little lost here this morning because I just checked my Credit Report and saw my Credit Score go down by over 100! I have a Tow charge for $2700. on there and have no idea what the heck it is for. Office is closed but ready to fight Monday! Evil tow Yard. Who are they?
FINEX Group LLC complaints: history and resolution overview
Out of all reported cases, 2 complaints (40%) have been marked as resolved, while 3 complaints (60%) remain unresolved. The most recent resolved complaint, Del Tow & Finex Group, LLC, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is FINEX Group LLC Legit?
FINEX Group LLC earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
Finexgroupllc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Finexgroupllc.com you are considering visiting, which is associated with FINEX Group LLC, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Finexgroupllc.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The finexgroupllc.com may offer a niche product or service that is only of interest to a smaller audience.
-
FINEX Group LLC Contacts
-
FINEX Group LLC phone numbersClick up if you have successfully reached FINEX Group LLC by calling +1 (877) 443-4639 phone number 0 0 users reported that they have successfully reached FINEX Group LLC by calling +1 (877) 443-4639 phone number Click down if you have unsuccessfully reached FINEX Group LLC by calling +1 (877) 443-4639 phone number 0 0 users reported that they have UNsuccessfully reached FINEX Group LLC by calling +1 (877) 443-4639 phone numberClick up if you have successfully reached FINEX Group LLC by calling +1 (877) 443-4686 phone number 0 0 users reported that they have successfully reached FINEX Group LLC by calling +1 (877) 443-4686 phone number Click down if you have unsuccessfully reached FINEX Group LLC by calling +1 (877) 443-4686 phone number 0 0 users reported that they have UNsuccessfully reached FINEX Group LLC by calling +1 (877) 443-4686 phone number
-
FINEX Group LLC address1394 Tully Rd # 207, San Jose, California, 95122, United States
-
FINEX Group LLC social media
-
Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 23, 2026
Recent comments about FINEX Group LLC company
Trying to charge me for a car they sold
Advanced Community Management
1 review
Valley Empire Collection
3 reviews
Total Recovery Services
1 review
![Shapiro Shaik Defries & Associates [SSDA]](/images/business/48-48/119552/shapiro-shaik-defries-ssd.png){kind=small}
Shapiro Shaik Defries & Associates [SSDA]
41 reviews
NCS
6 reviews