CB Banks Fifth Third Bank / 53.com Complaints #2-21

Fifth Third Bank / 53.com Reviews and Complaints

Fifth Third Bank / 53.com review: Didnt even want to be a customer, but still getting screwed

Ryan Matthew of US

Sep 21, 2026 3:41 pm UTC

Verified customer

Featured review

Mortgages tend to be bought and sold, as we all know. We'll 5/3 decided to buy two of the mortgages for my property rentals and then the fun started...

They bought them, so in other words THEY choose us - we had no say at all. But apparently, buyers remorse gets passed on to the customers at 5/3rd, bc they decided our loans were "suspicious" bc there were too many signatories, they decided they just WOULDNT talk with some of the people on the loan (people, btw who are LEGALLY liable borrowers at 3/5 but not eligible to converse about or make payments on their OWN loans), and they decided to cancel our autopayments. So, we couldn't call and address our loan, bc we were too suspicious. We couldn't make payments and our autopay got cancelled bc the loan was too suspicious. But we are NOT too suspicious to hound endlessly about late payments and charging late fees!

Going on month 3, and they still cant figure it out. If they cant operate their own computer systems, how likely is it that they can help you with YOUR problems? I highly recommend you don't choose to be THEIR customer... just hope they don't choose you anyways.

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Fifth Third Bank / 53.com phone numbers

+1 (513) 579-5353

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International

+1 (800) 972-3030

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Personal

+1 (877) 534-2264

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+1 (866) 475-0729

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+1 (800) 782-0279

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Lost & Stolen

+1 (866) 351-5353

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+1 (866) 531-4249

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+1 (866) 671-5353

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Fifth Third Bank / 53.com emails

53_emailmessages@53.com

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Fifth Third Bank / 53.com address

38 Fountain Square Plaza, Cincinnati, Ohio, 45263, United States

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