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Fido - making a false promise
I called Fido customer service on last Friday 15 nov n they offer me in 70$ plan with a 0$ down payment I phone 11 pro max 512 gb ... I accepted that offer n they changed my account information immediately n said we will send u a reference number by text u just go any Fido store n pick ur new phone... n next day when I go to store they said talk to customer service n they r harassing me approximately 5 hours... they said no we can't do that ...
I have a text message proof which one Fido represents send me ([protected])
Very bad customer service
We're sad to read that. That's certainly not the level of service we expect to provide. Send us a private message via Facebook or Twitter referring to this post and we'll take another look at that with you.
Hope to see you soon!
-Philippe
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