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CB Telecommunications Fido Complaints #122-141
Fido

Fido review: making a false promise

B
Author of the review
1:28 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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I called Fido customer service on last Friday 15 nov n they offer me in 70$ plan with a 0$ down payment I phone 11 pro max 512 gb ... I accepted that offer n they changed my account information immediately n said we will send u a reference number by text u just go any Fido store n pick ur new phone... n next day when I go to store they said talk to customer service n they r harassing me approximately 5 hours... they said no we can't do that ...
I have a text message proof which one Fido represents send me ([protected])

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Fido response
Nov 17, 2019 11:49 pm UTC
Fido customer support contacts
Phone numbers

611

388

Address

800 De La Gauchetière Street West, Suite 4000, Montréal, QC, H5A1K3, CA

Website

www.fido.ca

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Hey Bhupinder!

We're sad to read that. That's certainly not the level of service we expect to provide. Send us a private message via Facebook or Twitter referring to this post and we'll take another look at that with you.

Hope to see you soon!

-Philippe
Update by Bhupinder singh sran
Nov 18, 2019 1:33 pm UTC

Very bad customer service

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  1. Fido Contacts

  2. Fido phone numbers
    611
    Click up if you have successfully reached Fido by calling 611 phone number 6 6 users reported that they have successfully reached Fido by calling 611 phone number Click down if you have unsuccessfully reached Fido by calling 611 phone number 7 7 users reported that they have UNsuccessfully reached Fido by calling 611 phone number
    Mobile Services (From Fido Phone
    388
    Click up if you have successfully reached Fido by calling 388 phone number 0 0 users reported that they have successfully reached Fido by calling 388 phone number Click down if you have unsuccessfully reached Fido by calling 388 phone number 5 5 users reported that they have UNsuccessfully reached Fido by calling 388 phone number
    Internet Services (From Fido Phone
    +1 (888) 481-3436
    Click up if you have successfully reached Fido by calling +1 (888) 481-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (888) 481-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (888) 481-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (888) 481-3436 phone number
    Mobile Services
    +1 (888) 236-3436
    Click up if you have successfully reached Fido by calling +1 (888) 236-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (888) 236-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (888) 236-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (888) 236-3436 phone number
    Internet Services
    +1 (514) 933-3436
    Click up if you have successfully reached Fido by calling +1 (514) 933-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (514) 933-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (514) 933-3436 phone number 2 2 users reported that they have UNsuccessfully reached Fido by calling +1 (514) 933-3436 phone number
    United States
    +1 (514) 925-4590
    Click up if you have successfully reached Fido by calling +1 (514) 925-4590 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (514) 925-4590 phone number Click down if you have unsuccessfully reached Fido by calling +1 (514) 925-4590 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (514) 925-4590 phone number
    International
    +1 (866) 888-3436
    Click up if you have successfully reached Fido by calling +1 (866) 888-3436 phone number 0 0 users reported that they have successfully reached Fido by calling +1 (866) 888-3436 phone number Click down if you have unsuccessfully reached Fido by calling +1 (866) 888-3436 phone number 0 0 users reported that they have UNsuccessfully reached Fido by calling +1 (866) 888-3436 phone number
    Mandarin and Cantonese
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  3. Fido emails
  4. Fido address
    800 De La Gauchetière Street West, Suite 4000, Montréal, Quebec, H5A1K3, Canada
  5. Fido social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 13, 2026
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