The complaint has been investigated and
resolved to the customer's satisfactionResolved FerrellGas — unauthorized charge, ripped off and then ignored!
resolved to the customer's satisfaction
Below, the text of the complaint I sent to Ferrellgas via their website. Planning to call the corporate headquarters and write a physical letter as well. This is totally unacceptable...
I am a new Ferrellgas customer, and I am very dissatisfied.
On January 28, I was charged $231.39 for my deposit and first fill. This charge was UNAUTHORIZED.
The previous day (1/27), I spoke with a representative to set up my account. There was some confusion over the rate. My landlord said not to pay anything over $2.14 a gallon, since it was a takeover from his account. The Ferrellgas representative I spoke with quoted me at $2.57 a gallon. She told me that to figure out the rate issue, I would need to speak with her supervisor Bob, who was not in the office at the time. I was assured Bob would call me first ting Monday morning to sort things out, and that my credit card would NOT be charged until the issue was resolved. But it was.
For the last month, I have been trying every week to reach this elusive Bob character, who is evidently the manager of four Ferrellgas offices in the Northern California region (I live in Lake County)... and I've been repeatedly leaving him messages and talking with associate after associate about my problem and how to resolve it. The customer service representatives are all sweet young girls, and I don't blame them a bit. They've always just told me "you have to speak with Bob..." -- but Bob is never around and hasn't returned a single phone call. I've left him five or six messages by now.
Now my propane is starting to run low... but I am determined to resolve this issue first. I also have an outstanding $14.09 on my account right now that I am withholding until this issue is taken care of.
I'll continue to try calling Bob -- but I sure would appreciate some help at the national level, if possible. I don't even know if there are any other outfits in the area who can sell me propane, or if this company has a monopoly... I've read a number of negative reviews of Ferrellgas online, and I am not surprised one bit. But I would really like to be the exception to this rule.
I hope to be a loyal and satisfied customer -- but first, I need to be treated like a valued customer. Please help me get in touch with someone who has some decision-making power. This is simply unacceptable.
Thank you very much for your time and your help. I wish you all the best.